http://www.iaeme.com/IJMET/index.asp 726 editor@iaeme.com
International Journal of Mechanical Engineering and Technology (IJMET)
Volume 10, Issue 03, March 2019, pp. 726–737, Article ID: IJMET_10_03_076
Available online at http://www.iaeme.com/ijmet/issues.asp?JType=IJMET&VType=10&IType=3
ISSN Print: 0976-6340 and ISSN Online: 0976-6359
© IAEME Publication Scopus Indexed
TOOLS COMPARISON FOR SOCIAL
KNOWLEDGE MANAGEMENT ADOPTION TO
SUPPORT COLLABORATION AMONG
LECTURERS
Marisa Karsen, Cadelina Cassandra, Desi Maya Kristin
Information Systems Department, School of Information System
Bina Nusantara University, Jakarta, Indonesia 11480
ABSTRACT
Knowledge Management is one important component of an organization in
determining the internal development of the organization. Knowledge Management
enables organizations to collect, store, distribute, and reuse the knowledge that a
company's assets have.
Likewise in the area of education, knowledge management has now evolved to be
easier to deploy. Many colleges have tried to figure out how to use social computing
to collaborate with educators and students in knowledge management. The most
frequent problem of knowledge management is the willingness of the user to use or
distribute it. The collaboration and communication aspects of social computing or
web 2.0 is the basic successful use of knowledge management. This paper conducted
an analysis about the best tools and technology that can be adopt as social knowledge
management system for lecturer in doing collaboration among units and other
lecturers. As the result, one existing technology found suitable for lecturers to be used.
Key words: knowledge management, social computing, web 2.0
Cite this Article: Marisa Karsen, Cadelina Cassandra, Desi Maya Kristin, Tools
Comparison for Social Knowledge Management Adoption to Support Collaboration
among Lecturers, International Journal of Mechanical Engineering and Technology
10(3), 2019, pp. 726–737.
http://www.iaeme.com/IJMET/issues.asp?JType=IJMET&VType=10&IType=3
1. INTRODUCTION
Nowadays, Social Computing or also web 2.0 technology is well known by the people.
Internet users use social computing to collaborate, share content, and communicate easily
through the network and even form a community [1]. The capabilities of web 2.0 now also
widely used by various fields. One of the example is e-commerce field, which is utilize web
2.0 that bringing up a new term which is social commerce. Social Commerce allows
collaboration and communication between users and even can be the one of business
promotion way [2].
Marisa Karsen, Cadelina Cassandra, Desi Maya Kristin
http://www.iaeme.com/IJMET/index.asp 727 editor@iaeme.com
With this social commerce, other businesses are competing to add their features to become
social commerce. Likewise in the field of education, web 2.0 is used to support learning, then
known as social learning where the learning process can also be interesting and collaborate
between students and teachers. Various examples of web 2.0 applications that can help in the
learning process are blogs, wikis, social tagging, social gaming and so on.
Web 2.0 is quite successful to facilitate the learning process of the organization. Every
organization in any field must continue to learn about this technology, so that appears the
term, which called organizational learning. Learning organization is a process where the
organization improves the competence in it either process, procedures, employees, and others.
This learning process is closely related to the knowledge management that must be owned
by the company. The concept of knowledge management is used by organizations to store and
disseminate information and aims to manage organizational knowledge used for learning [3].
Knowledge management is a very important component and must be maintained by the
company. Currently, technology has been utilized to support the optimally implementation of
knowledge management. Knowledge Management System (KMS) as a tool often
implemented by the company to maximize the spread of knowledge through technology. But
the success of a knowledge management is not the technology offered, but the willingness of
the employees and the knowledge owners to disseminate it. This is because knowledge is a
human action, and it has been conceptualized since the first knowledge is used as a company
asset [4], so even though company already provided a sophisticated and easy KMS, it will not
be useful if there is no human action in it, humans hesitate, or not interested. Therefore it’s
very important for the organization to make the person with the knowledge to share the
knowledge with others.
Companies or organizations need to be able innovate as quickly as possible if they still
want to survive in the long term, because knowledge enables companies to grow [5]. An
important concept of knowledge management is the activity related to communication,
training, dissemination, and collaboration. Overall, the purpose of this knowledge
management has the same characteristics as web 2.0 which enables its users to share,
communicate, collaborate and collaborate but in an interesting way, that is why social media
is so much in demand, users are increasing and even using it happily without coercion. This is
a great opportunity in knowledge management area to be collaborated with the social
computing to achieve the expected goals.
University becomes one of the educational organizations that have a lot of lecturers, so
there is possibility of knowledge management is needed for lecturer to share news or
collaborate with another lecturers and university staff to run Tridharma of higher education,
which consist of lecturing, research, and community services. The increasing number of
lecturers is causing the limited information that receive by the lecturers. University should
have strategy to get closer to the lecturers without feeling neglected. Therefore, in this study
researchers became interested in knowing what the organization needed in utilizing
knowledge management when collaborated with social computing, how practical that social
computing can be implemented in our daily life because it may have been practiced before, so
the results of its analysis can be used to develop social knowledge management for the
organization especially higher education like University.
Today, social knowledge management is not a new term anymore, the combination
between knowledge management and social media is very useful to support the collaboration
in this digital era. People are changing, most organization found difficulties in maintain their
knowledge management because the employee lazy to share their knowledge in the portal and
they don’t interested to collaborate, but on the other side, social media is very popular and
anyone very happy to share their experience and collaborate with other people easily, this
Tools Comparison for Social Knowledge Management Adoption to Support Collaboration among Lecturers
http://www.iaeme.com/IJMET/index.asp 728 editor@iaeme.com
change is due to the change of the culture, people, and also technology. We have change if we
want to survive. Social knowledge management is the concept of knowledge management, the
purpose is the same as the purpose of knowledge management, the different is the way to
deliver that knowledge is in the way how social media works. People will feel more
comfortable to share their knowledge and experience using application like social media but
the purpose is for knowledge management and collaboration, that’s way it’s called as social
knowledge management.
In this research, we would like to know how organization maintain their knowledge and
keep the information up to date to all of lecturers. As we know, not all lecturers are full timer,
they work as employee in industry and they seldom come to university. The problem often
faced are lecturer feel less engagement between unit and not many lecturers want to share
about their knowledge online, they only can get knowledge if they come to some events
organized by the organization.
2. BACKGROUND THEORY
2.1. Knowledge Management
Knowledge Management is the process which we collect, group, organize, and disseminate
knowledge within an organization to speed up work, reuse best practice methods, and reduce
project costs. Knowledge Management can also be defined as a process of coordination
between resources, technology, processes, and organizational structures aimed at generating
added value from the use of re-knowledge and innovation [6]. By using knowledge
management, we can generate new knowledge that is useful for business processes and our
daily lives.
2.2. The Objectives of Knowledge Management
The objectives of Knowledge Management are:
For Individual
KM aims to assist individuals in finding jobs and save time for decision making and problem
solving.
Build a sense of community bonds within the organization
Provide challenges and opportunities for individuals to contribute
For Community of Practice
KM aims to develop professional skills
Facilitate more effective networking and collaboration
Develop code of ethics from its members
Develop the same language in a group.
For Organization
KM aims to trigger the organization's strategy
Solve problems that occur quickly
Developing knowledge that can be incorporated into products and services
Improve the organization's competitive advantage
Build organizational memory
Marisa Karsen, Cadelina Cassandra, Desi Maya Kristin
http://www.iaeme.com/IJMET/index.asp 729 editor@iaeme.com
By using KM, Organization can become richer in knowledge, so it can be superior
compared to its competitors. Organizations here can be companies, schools, and universities.
2.3. Knowledge Management on Higher Education
Knowledge Management has been widely applied in higher education, especially on
University. The application of knowledge management will trigger the knowledge sharing
which is defined as the basis of learning where the process of transfer and exchange of
knowledge from various sources and individuals both within and between the organization
team. Knowledge sharing itself is a basic part of knowledge management, where the process
of sharing information and ease of getting information. [8] knowledge sharing is the process
by which individuals exchange their knowledge and ideas through discussion to create new
knowledge or ideas. [9]
2.4. Web 2.0 and Social Computing
Web 2.0 can be defined as a collaborative and interactive communication concept through a
virtual community via the Internet. [10]. Web 2.0 is a business revolution in the computer
industry because the internet involves people or people who interact. Users can participate
actively, because web 2.0 combines internet users on the web area and knowledge
management. [11]
With the existence of Web 2.0 technology it can allows internet users to learn how to
share content to others by using social media, which is one of the activities in social
computing. Through this web 2.0, knowledge management becomes more interactive because
it can conduct discussions with other internet users and give comments to each other on the
content shared on the social media. [10]
2.5. Social Computing in Higher Education
Currently, many higher education, especially universities have adapted the use of social
computing to facilitate communication and collaboration among lecturers and students, as
well as among the students themselves. Currently students of generation Y generation or Net
generation prefer to work in teams that involve peer-to-peer communication. They also love
the interactive learning process, so new techniques for learning and research are needed.
Social computing in higher education can make it easier for students to join Virtual
Classroom, contribute to blogs, wikis, social websites, and create student-created learning
materials. Here are some of the most widely used functions of Social Computing:
Table 1 The most used of social computing functions[1]
Tools Comparison for Social Knowledge Management Adoption to Support Collaboration among Lecturers
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Chat box is the most widely used in generation Y and the communication of teaching and
learning process, teachers can have a group chat to discuss with their student about the lesson.
Forum also popular in teaching and learning process, many organization use Learning
Management System include Forum inside the system to make more collaboration between
them.
2.6. Social Knowledge Management
The purpose of social knowledge management framework is to create an environment where
we have the opportunity to gather wisdom, and create new dimensions in our lives by helping
people to share the knowledge that people gain based on experiences that have been lived
according to their age. Previous research has focused on building a social knowledge
management framework from older generations in order to share information with younger
generations. [12]
Social software can support the activities of knowledge management itself, such as blogs,
wikis, social networking, social media, conferencing, forums, and other tools that can support
the distribution of knowledge. However, both studies have not specifically examined the
implementation of Social Knowledge Management in higher education. [13].
According to Panahi, Watson, & Patridge [14], by looking into the characteristic of social
media, this is the best way in spreading information for organization. Social media can help
people to stay connect, build relationship, sharing information, and trust. This principle is
suitable for Knowledge Management principle to support the knowledge sharing.
Table 2 Social Knowledge Management Aspects
Aspects
Description
References
Social Interaction
Is the main aspect of social knowledge
management that they can do the social
interaction by communicating, discussing,
and dialoguing. The example are chat,
forum, and other online interaction.
Panahi, Watson, &
Partridge, 2012; [14]
Boulos & Wheeler, 2007
[15]
Experience Sharing
Possiblities
People learn something from people
experience. User generated content is very
important is social web and enable people
to share, telling stories, etc. Every user in
knowledge management possible to share
their experience
Panahi, Watson, &
Partridge, 2012; [14]
Nilmanat, 2009; Hildrum,
2009 [16]
Informal relationship
& Networking
Developing the informal relationship can
help knowledge sharing. Social knowledge
management in organization can also
support informal relationship and also get
more networking
Panahi, Watson, &
Partridge, 2012; [14] Joia
& Lemos, 2010 [17]
Observation and
Listening
Observation is one of potential success in
knowledge sharing especially for tacit
knowledge. Social knowledge management
can support group by listening to each
other by communication more often
Panahi, Watson, &
Partridge, 2012; [14]
Mutual Swift Trust
By the end, the information of social
knowledge management has to be a trustful
information so people will able to share
their knowledge on trustworthy media.
Panahi, Watson, &
Partridge, 2012; [14]
Cheng & Hung, 2010 [18]