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STAKEHOLDER PARTICIPATION AND
CORPORATE SOCIAL RESPONSIBILITY:
A CRITICAL STUDY OF PROBLEM GAMBLING IN THE NEW
SOUTH WALES REGISTERED CLUB SECTOR
Wayne John Fallon
LLB, University of Queensland
Grad. Dip. Legal Prac., Queensland University of Technology
M. Comm., University of Western Sydney
A thesis submitted to RMIT University, School of Management,
in fulfilment of the requirements for the award of
Doctor of Philosophy
July 2008
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For my Father
In memory of my Mother
I declare that:
(a) except where due acknowledgement has been made, this work is mine alone;
(b) the work has not been submitted previously, in whole or in part, to qualify for any
other academic award;
(c) the content of the thesis is the result of work which has been carried out since the
official commencement date of the approved research program;
(d) any editorial work, paid or unpaid, carried out by a third party is acknowledged;
(e) ethics procedures and guidelines have been followed.
Signed:
Date: 14 July 2008
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ACKNOWLEDGEMENTS
I am indebted to my doctoral supervisor, Associate Professor Carlene Boucher, especially
for the expertise and wisdom she brought to her work with me. I am particularly grateful
for her unstinting support and inspiration.
I am also thankful to Professor Jan McMillen for her advice and guidance in the early
stages of my research.
I gratefully acknowledge the encouragement and feedback of my colleagues in a Thesis
Writing Circle at the University of Western Sydney.
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TABLE OF CONTENTS
Page
Declaration …………………………………………………………………………..…... ii
Acknowledgements ………………………………………………………………….......iii
List of Figures …………………………………………………………………..………...v
List of Tables ……………………………………………………………………….….vi
Foreword ……………………………………………………………………………….vii
Abstract ……………………………………………………………………….....……1
Chapter 1 – Problem and Purpose ……………………………………………………..5
Chapter 2 – Poker Machine Gambling in New South Wales Clubs ………………...21
Chapter 3 – A Critical Approach to CSR and Stakeholder Engagement ………….51
Chapter 4 – Discovering Stakeholder Perspectives and Stimulating
Collaborative Interactions ………………………………………………….........92
Chapter 5 – Co-researchers’ Perspectives on Problem Gambling and Social
Responsibility of Clubs …………………………………………………………137
Chapter 6 –Engagement and Interactions among the Co-researchers ……………205
Chapter 7 – Analysis and Interpretations of the Co-researchers’ Perspectives,
Engagement and Interactions…………………………………………………..225
Chapter 8 – Reflections and Conclusion..……………………………………………289
List of References………………………………………………………………………314
List of Appendices ……………………………………………………………………..340
Appendices ……………………………………………………………………………..341
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LIST OF FIGURES
Page
Chapter 1:
1.1: Dynamic interaction of the components of the research (Adapting Checkland &
Scholes, 1999) ……………………………………………………………………..16
Chapter 2:
2.1: Impacts of problem gambling (Productivity Commission, 1999a, p. 7.3) ………….39
2.3: Continuum of gamblers and policy approach to responsible gambling
(IPART, 2004, p.28) ……………………………………………………………….40
Chapter 3:
3.1: The Pyramid of Corporate Social Responsibility (Carroll, 1991, p.42).……............55
3.2: Interrelationship of CSR concepts (Carroll & Buchholtz, 2009, p.36) ……………..58
3.3: Representation of relationships between the corporation and stakeholders (Donaldson
& Preston, 1995, p. 69) ……………………………………………………………63
3.4: Representations of relationships between the focal organisation (FO) and
stakeholders (Rowley, 1997, p. 891) ……………………………………………...66
3.5: Representation of a complex open-system stakeholder network constellation
(Adapted from Rowley, 1997) …………………………………………………….69
3.6: Interrelationship of CSR concepts to include corporate accountability (Adapted from
Carroll & Buchholtz, 2009, p. 36 and Utting, 2005a, p. 385) ……………………..76
Chapter 7:
7.1: Structure of the study’s stakeholder network showing clubs as a focal point in the
network (Following Rowley, 1997) ……………………………………………...260
7.2: Perceived position of non-participating stakeholders in the network (Following
Rowley, 1997) ……………………………………………………………………263
7.3: Structure of the stakeholder network showing club sector peak bodies as the focal
organisation (Following Rowley, 1997) …………………………………………265
7.4: Supposed structural position of a hypothetical interloper in the stakeholder network
of gambling in clubs ……………………………………………………………...272
7.5: Representation of the progressive nature of citizenship concepts (Following Carroll
& Buchholtz 2006 and Zadek, 2004) …………………………………………….284