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Câu l c b Giám đ c nhân s ự - Tr s :ụ ở CT4.1001, Đô th Sông Đà - M Đình, T Liêm, Hà N i ộ ạ 04. 7855518 - Fax: 04. 7855518 - Đi n tho i: - Website: www.cpoclub.net - Email: contact@cpoclub.net
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Ph ng v n v v trí tr c đi n tho i và ti p tân ự Telephone & Reception
Entry Level
VietNamese
Stt English 01 What is the importance of greeting the customer politely on the telephone? 02 In taking a message for another employee, what information should be included on the message?
supervisor. Your supervisor is on the telephone. How will you handle this call? 04 A citizen calls and is irate because she has
been transferred to three different departments and cannot get anybody to answer her question. How will you handle the call?
03 Another department calls for your
when serving as a receptionist?
05 What telephone techniques are important
answering the telephones. What would you do if four lines were ringing at the same time?
06 As a receptionist you are responsible for
07 Your supervisor is on the telephone. An outside organization calls and when you inform your supervisor, he simply says "Handle it". What will you do?
telephone? Pick up the telephone within three rings, greet the caller, give your name and ask if you may be of assistance.
08 The supervisor returns after lunch and says that the information on the call slip you took is incorrect. How will you handle this? 09 What are the basic rules for answering the
customer on hold? Ask the customer if its ok to place them on hold, wait for an answer, tell the customer why they being placed on hold, give a time
10 What are the basic rules for putting a
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Câu l c b Giám đ c nhân s ự - Tr s :ụ ở CT4.1001, Đô th Sông Đà - M Đình, T Liêm, Hà N i ộ ạ 04. 7855518 - Fax: 04. 7855518 - Đi n tho i: - Website: www.cpoclub.net - Email: contact@cpoclub.net
frame, and thank them when you return.
customer call.
11 Name the steps to correctly transfer a
in a coworker’s absence.
12 Name the steps to correctly take a message
