Câu l c b Giám đ c nhân sạ ộ ố ự
- Tr s :ụ ở CT4.1001, Đô th Sông Đà - M Đình, T Liêm, Hà N iị ỹ ừ ộ
- Đi n tho i:ệ ạ 04. 7855518 - Fax: 04. 7855518
- Website: www.cpoclub.net - Email: contact@cpoclub.net
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Ph ng v n v v trí tr c đi n tho i và ti p tânỏ ấ ề ị ự ệ ạ ế
Telephone & Reception
Entry Level
Stt English VietNamese
01 What is the importance of greeting the
customer politely on the telephone?
02 In taking a message for another employee,
what information should be included on the
message?
03 Another department calls for your
supervisor. Your supervisor is on the
telephone. How will you handle this call?
04 A citizen calls and is irate because she has
been transferred to three different
departments and cannot get anybody to
answer her question. How will you handle
the call?
05 What telephone techniques are important
when serving as a receptionist?
06 As a receptionist you are responsible for
answering the telephones. What would you
do if four lines were ringing at the same
time?
07 Your supervisor is on the telephone. An
outside organization calls and when you
inform your supervisor, he simply says
"Handle it". What will you do?
08 The supervisor returns after lunch and says
that the information on the call slip you took
is incorrect. How will you handle this?
09 What are the basic rules for answering the
telephone?
Pick up the telephone within three rings,
greet the caller, give your name and ask if
you may be of assistance.
10 What are the basic rules for putting a
customer on hold?
Ask the customer if its ok to place them on
hold, wait for an answer, tell the customer
why they being placed on hold, give a time
Câu l c b Giám đ c nhân sạ ộ ố ự
- Tr s :ụ ở CT4.1001, Đô th Sông Đà - M Đình, T Liêm, Hà N iị ỹ ừ ộ
- Đi n tho i:ệ ạ 04. 7855518 - Fax: 04. 7855518
- Website: www.cpoclub.net - Email: contact@cpoclub.net
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frame, and thank them when you return.
11 Name the steps to correctly transfer a
customer call.
12 Name the steps to correctly take a message
in a coworker’s absence.