Giáo án Tiếng Anh lớp 11: UNIT 9: THE POST OFFIC-WRITING

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Nội dung Text: Giáo án Tiếng Anh lớp 11: UNIT 9: THE POST OFFIC-WRITING




-By the end of the lesson , Ss will be able to write a letter to express their

satisfaction or dissatisfaction of the services of the Post Office.

Lexical items: quality, prices, security condition, the attitude of the staff.

Teaching aids :

- the picture in the text book, text book.

B) Language focus:


-puntuallt, security, pickpocket, arrogant

*grammar:Simple present tense


-ordering words, RO & R, write it up

D) Time : 45’

E) Procedures:

I.Check up:

*Answer the questions:

1.Which countries has the highest growth in the number of telephone surcribers?
2.How does Vietnam for growth in the number of telephone surcribers?

3.How many communal post office era there in Vietnam?

II. Warm up(Ordering words)

-Ss read the following adjectives and order ones make can people / thing satisfied

*polite, rude, cold, helpful, spacious,, cramped, large ,small, good, bad./

reasonable, cheap, punctual, arrogant, reliable

*Answers: polite, spacious, large, good, cheap, reasonalbe


-Chatting ,RO & R, multiple choice, ask and answer, discussion

D)Teaching aids:- text book , hand outs, boards,

-Textbook, Cassette, Pictures, Real objects.

E) Time: 45 minutes

F) Procedures

T Contents T & Ss’activities

* Warm up: 3’ -_ Teacher raised a few

Have you ever used a service of the Post Office ? guiding questions :

Are you satisfied with the services ? -Free answers(Ss)
* Pre-writing : 10’

- Explains the new words : the quality of the

equipment, arrogant, pickpocket.

- Encourages the Ss to give English equivalents,

or Vietnamese meanings of the new words. - Gives English

equivalents, or Vietnamese
Task 1.Work with a partner .Imaagine that
meanings of the new words
you have been using some of the services
if possible.
provided by Thanh Ba post office .Discuss the

thing that may make you satisfied (or

dissatisfied ) with the service there .
- Pair work
_ T gives Sts some useful structures to discuss:
- Gives English
- Take notes.
equivalents, or Vietnamese
- I think….
meanings of the new words
- I believe …
if possible.
- As I know…..
-Ss work in pairs , after that
*Some useful languages:
work in groups
1*the opening hours of the post office-too

late/too early
2*The quality of the equipment -good /bad /poor

quality.nee 3*The security conditions of the

post office

-good/bad /poor security


4* The atitude of the staff—polite, helpful, rude


5* The prices of the services- low/high/


6*The puntuality of delivery of ltters and


--always/never puntual/sometimes late/letters _ T can help Sts to write

and newspapers are lost* their letters.

While writing : 20’ _ T can divide the class

Task 2:After a year in the job, the director of into three group. One group

Thanh Ba post office has invited residents in the will write their satisfaction

neighbourhood to write letter to him describing . the other will write their

the quality of the services they have dissatisfaction. The last one

received.Write such a letter , using the ideas you will write about both.

discussed in Task 1
Suggested key

Dear Sir, I have been using the services Pair work

provided by Thanh Ba Post Office for years and I

am writing in respond to your call for customers

to express their satisfaction or dissatisfaction.

Like many other customers, I find your Post

Office a well-equipped and reliable address for

our needs in communication. I am really

impressed by your spacious place for transaction.

The seats in the lobby are pretty and always

clean. The nine

telephone boxes are always available so

customers don’t have to wait to make their calls.

More interestingly, I appreciate your ideas of

offering envelopes free of charge. The cost of an

envelope can be small but your care for

customers is surely not. I also have my belief in

your service quality. The fax machines are Group work.

always in good condition and my colleagues in Some Sts go to the board to
the provinces have never complained about the write the parts of their

quality of the documents I sent them. letters

However, there are some minor drawbacks that

need mentioning here. Although the parking area

is large, it has no security guards and I sometimes

feel insecure leaving my motorbike there. And I

think it would be much better if the Post Office is

open until 11 pm so that customers can have

more access to your services. And I think you

also need to pay attention to the attitude of some

of your staff who sometimes seem a bit cold and

not very helpful.

I know that making everyone satisfied is hard

work and sometimes seems impossible . What

you and your staff have done so far for the

development of the Post Office is encouraging

and this letter is written in the hope that your post

office will become better and better in future.

Yours sincerely,

Nguyen Phu.
 Post - writing : 10’

_ T goes around the class to help students to

write their letters.

_ T asks some Sts to go to the board to write the

parts of their letters ( each of them a part).

* Homework : 2’

_ Asks Sts to prepare for the next period_

Language focus.
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