ThS. Phạm Thùy Dung
I. Quản lý CLTD (TQM) là gì?
II. Nền tảng áp dụng TQM
III. Các nguyên tắc của TQM
IV. Cơ cấu hỗ trợ TQM
I. QUẢN LÝ CHẤT LƯỢNG
TOÀN DIỆN LÀ GÌ?
1. Khái niệm về TQM
Theo TCVN ISO 8402:1999
2. Các yếu tố cấu thành TQM
TQM
Chính
sách, mục
tiêu
Hoạt động
hàng ngày
Nhóm chất
lượng
Nhóm dự
án
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