BỘ GIÁO DỤC VÀ ĐÀO TẠO
TRƯỜNG ĐẠI HỌC CÔNG NGHỆ TP. HCM
KHÓA LUẬN TỐT NGHIỆP
ĐỀ TÀI: GIẢI PHÁP NÂNG CAO HIỆU QUẢ HOẠT
ĐỘNG CHO VAY CÁ NHÂN TẠI NGÂN HÀNG TMCP
PHÁT TRIỂN TP.HCM HDBANK
CHI NHÁNH HỒ CHÍ MINH
Ngành: QUẢN TRỊ KINH DOANH
Chuyên ngành: QUẢN TRỊ DOANH NGHIỆP
Giảng viên hướng dẫn : Ths. Nguyễn Thị Hoàng Yến
Sinh viên thực hiện : Lương Tiến Thạnh
MSSV: 1054010666 Lớp: 10DQD05
TP. Hồ Chí Minh, 2014
i
LỜI CAM ĐOAN

Tôi xin cam đoan :
Những nội dung trong báo cáo này là do tôi thực hiện dưới sự
hướng dẫn trực tiếp của Thạc sỹ Nguyễn Thị Hoàng Yến.
Mọi tham khảo dùng trong báo cáo này đều được trích dẫn rõ ràng
tên tác giả.
Sinh viên thực hiện
Lương Tiến Thạnh
ii
LỜI CẢM ƠN

Em xin gởi lời cảm ơn chân thành và sự tri ân sâu sắc đối với các
anh chị tại Ngân Hàng Phát Triển TP.HCM chi nhánh Hồ Chí Minh,
đặc biệt là các anh chị làm việc tại phòng Hỗ Trợ Tín Dụng đã tạo điều
kiện cho em thực tập ở phòng để có nhiều kinh nghiệm hơn với công
việc thực tế. Và em cũng xin chân thành cảm ơn các anh chị đã nhiệt
tình hướng dẫn và cung cấp số liệu để em hoàn thành tốt khóa luận tốt
nghiệp.
Bên cạnh đó, em cũng xin gửi lời cảm ơn chân thành đến giáo viên
hướng dẫn của em – Thạc sỹ Nguyễn Thị Hoàng Yến đã hỗ trợ em rất
nhiều trong việc hoàn thành khóa luận tốt nghiệp.
Trong quá trình thực tập, do trình độ lý luận cũng như kinh
nghiệm thực tiễn còn hạn chế nên bài luận văn không thể tránh khỏi
những thiếu sót, em rất mong nhận được ý kiến đóng góp Thầy, Cô để
em học thêm được nhiều kinh nghiệm.
Em xin chân thành cảm ơn !
iii
NHẬN XÉT CỦA GIÁO VIÊN HƯỚNG DẪN
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TP.HCM, Ngày… tháng … năm 2014
Giáo viên hướng dẫn
Thạc sỹ. Nguyễn Thị Hoàng Yến
iv
MỤC LỤC
Lời cam đoan ............................................................................................ i
Lời cảm ơn ............................................................................................... ii
Nhận xét của giáo viên hướng dẫn ....................................................... iii
Mục lục .................................................................................................... iv
Danh sách ký hiệu chữ viết tắt ............................................................ viii
Danh sách các bảng sử dụng ................................................................. ix
Danh sách các biểu đồ, sơ đồ, đồ thị ..................................................... x
PHẦN MỞ ĐẦU ...................................................................................... 1
CHƯƠNG 1 : Lí luận chung về hoạt động tín dụng của ngân hàng
thương mại ............................................................................................... 4
1.1 Khái quát về ngân hàng thương mại ....................................................... 4
1.1.1 Khái niệm .......................................................................................................... 4
1.1.1.1 Khái niệm về tổ chức tín dụng .................................................................... 4
1.1.1.2 Khái niệm về ngân hàng ............................................................................. 4
1.1.2 Chức năng của ngân hàng thương mại ............................................................. 4
1.1.2.1 Chức năng trung gian tín dụng ................................................................... 4
1.1.2.2 Chức năng trung gian thanh toán ................................................................ 5
1.1.2.3 Chức năng tạo tiền ...................................................................................... 5
1.1.3 Hoạt động của ngân hàng thương mại ............................................................. 5
1.1.3.1 Huy động vốn.............................................................................................. 5
1.1.3.2 Cung cấp dịch vụ thanh toán ...................................................................... 7
1.1.3.3 Cấp tín dụng ................................................................................................ 7
1.1.4 Nguồn vốn của ngân hàng................................................................................. 7
1.1.4.1 Vốn vay từ ngân hàng trung ương .............................................................. 7
1.1.4.2 Vốn vay từ các tổ chức tín dụng khác ........................................................ 7
1.1.4.3 Ưu điểm và nhược điểm ............................................................................. 7
1.2 Những vấn đề cơ bản về tín dụng............................................................. 8
1.2.1 Khái niệm tín dụng ............................................................................................ 8
1.2.2 Khái niệm về tín dụng ngân hàng ..................................................................... 8
1.2.3 Chức năng tín dụng ........................................................................................... 9
1.2.3.1 Chức năng phân phối lại tài nguyên ........................................................... 9
1.2.3.2 Chức năng thúc đẩy lưu thông hàng hóa .................................................... 9
1.2.4 Phân loại tín dụng ............................................................................................. 9
1.2.4.1 Căn cứ vào thời hạn tín dụng ...................................................................... 9
1.2.4.2 Căn cứ vào đối tượng tín dụng ................................................................... 9
1.2.4.3 Căn cứ vào mục đích sử dụng vốn tín dụng ............................................... 9
1.3 Một số vấn đề về cho vay KHCN trong hoạt động tín dụng .................. 10