ÑAÙNH GIAÙ vaø KIEÅM SOAÙT
ÑAÙNH GIAÙ vaø KIEÅM SOAÙT
laø quaù trình maø caùc keát
quaû hoaït ñoäng cuûa coâng
ty ñöôïc giaùm saùt ñeå
naêng suaát thöïc söï coù theå
ñöôïc so saùnh vôùi naêng
suaát maø noù mong muoán
‘What is it?’ ‘A performance
indicator’
‘And what’s
it used for ?’
‘Eh … I
wouldn’t
know
‘No, not me …him’
70% of performance
management implementations
fail: why ?
Hypothesis:
without changing the
behaviour of people in
the organisation,
performance
management is doomed
to fail !
Strategy Evaluation and Control
Strategy Evaluation and Control
5
Caùc coâng vieäc cuï theå
1. Ño löôøng keát quaû thöïc teá
2. Phaùt hieän sai leäch so vôùi keá hoaïch
3. Tìm ra nguyeân nhaân
4. Ñöa ra nhöõng ñieàu chænh
=> Giuùp hoaøn thaønh muïc tieâu cuûa toå chöùc