Doctoral thesis of Philosophy: Using an IT strategy to improve company interaction with their supply chain in a fire truck bodybuilding business in Thailand

This research is a single case study of the impact of the introduction of both information technology (software, hardware and Internet) and a company policy about IT use on the internal operations of a fire truck assembly company and its supply chain relationships. Using Action Research, the research focuses on a fire truck assembly company in Thailand, where supply chain efficiency was not improving and where costs of, and relationships with, both upstream suppliers and downstream clients in the supply chain were increasing.