Comunicación y Gerencia
10
10
Commandments
Commandments
For effectvie eMail communication
For effectvie eMail communication
“Etiquette is a sensitive
awareness of the feelings
of others. If you have that
awareness, you have good
etiquette”
Be concise and to the point
Be concise and to the point
Do not make an e-mail longer than it needs to be.
Remember that reading an e-mail is harder than reading
printed communications and a long e-mail can be very
discouraging to read.
1
Answer all questions, and
Answer all questions, and
pre-empt further questions
pre-empt further questions
An email reply must answer all questions, and pre-empt
further questions –if you are able to pre-empt relevant
questions, your customer will be grateful and impressed
with your efficient and thoughtful customer service.
2
Use proper spelling,
Use proper spelling,
grammar & punctuation
grammar & punctuation
This is important for conveying the message properly.
Mistakes will distract the readers and can even change
the meaning of the text. Your program has a spell
checking option, why not use it?
3