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101. Nelson Employment Agency is looking for an (a) principal _______ administrative secretary to manage a busy (b) principles legal office specializing in employment law. (c) principled (a) experience (d) principle (b) experimental (c) experienced 106. Since _______ the new product, profits have (d) experiencing increased by sixtyeight percent, and customer surveys show a strong, positive response. 102. Because the vote on the budget has been (a) starting _______, I need the cost estimates from the (b) beginning Housekeeping Department today. (c) opening (a) pushed up (d) launching (b) phased out (c) pushed back 107. The Board of Directors _______ the motion to (d) pulled out hire additional staff for the branch because of limited funding and recent market changes. 103. The meeting room in the Johnson hotel features (a) rejected stateoftheart _______ not offered at any other (b) resigned downtown conference facility. (c) considered (a) technological (d) approved (b) technologically (c) technology 108. The boss is so pleased with our hard work on (d) technical the sales report that he said he will _______ us to dinner at a fancy restaurant on Wednesday night. 104. Applicants for the front clerk position are (a) buy _______ to go down to the Personnel Department on (b) treat the first floor and speak with Ms. Jameson. (c) tip (a) supposed (d) pay (b) suppose (c) supposedly 109. Automobile manufacturers today have to spend (d) supposing more on engineering to improve their safety designs to _______ up with industry standards. 105. Our employees must strive to always remember (a) make (b) clear that this company was founded on the _______ that (c) keep providing customer satisfaction is our most (d) hold important goal. 1
110. I will be _______ with our sales, marketing and (c) preference advertising departments on the new product line at (d) prefer the team meeting on Friday. (a) coordinating 115. I'd like to ask everyone to come by my office (b) coordination tomorrow and meet my new _______ assistant, (c) coordinate Marcella. (d) coordinator (a) administration (b) administrative 111. In light of recent problems, we need to tell the (c) administrator accounting staff that an excessive amount of data entry errors could be grounds for ______. (d) administer (a) termination (b) classification 116. Before you leave today, please try to contact (c) reduction the executive secretary, _______ ask her for the (d) promotion CEO's contact information and availability. (a) but 112. Your first paycheck will be two weeks in (b) and arrears, but after that you will be paid _______ the (c) although first and fifteenth of every month unless these dates (d) despite fall on a holiday. (a) at 117. Please confirm that the London office has (b) in received the fax _______ after you send it, and then (c) on report back to Mr. Getty's office for the afternoon (d) by briefing. (a) approximately 113. This afternoon, _______ from the Southern (b) immediately Valley plant were laid off in an unexpected factory (c) usually closing that left employees angry and confused. (d) normally (a) employ (b) employers 118. I just spoke with Marion in Human Resources (c) employees who is insisting that we turn _______ a memo (d) employment justifying the large salary increase for Ms. Brito. (a) in 114. Although current employees are encouraged to (b) on apply for the new management positions, they will (c) off not receive _______ treatment and must compete (d) at with external candidates. (a) preferring (b) preferential 2
119. In a press release dated March 3, Charter Travel (b) receding Corporation _______ a recordsetting $3 million (c) mounting increase in last quarter revenues. (d) expanding (a) announced (b) announce 124. Carrie explained yesterday afternoon that all of (c) announcing the office templates can be accessed on the hard (d) has been announced drive _______ on the network directory. (a) or 120. It is important that we provide _______ (b) yet information to our clients when they call to either (c) so inquire about their statements or the status of their (d) for claims. (a) accurate 125. A Money Maker article _______ the vice (b) evident president of Super Jet Company saying that the (c) efficient company's stock is on the rise again. (d) approved (a) repeated (b) stated 121. I am very saddened to announce that our Chief (c) listed Financial Officer of thirtytwo years, Martin Fogo, (d) quoted will _______ at the end of the company's fiscal year. (a) check out 126. Because some employees have complained (b) run into about discomfort, next year we are planning to order (c) look into adjustable chairs in _______ of our old ones. (d) step down (a) places (b) placement 122. Mr. Anderson has decided that we are going to (c) placed bring in a _______ from Miracle Software to design (d) place our new client management database. (a) consultation 127. Please _______ the new policy states that you (b) consultant must work the day before and the day after a holiday (c) consulting in order to qualify for holiday allowance. (d) consulted (a) remembrance (b) remember 123. It was recently reported in the Sun Times that (c) memory many furniture manufacturers have temporarily cut (d) memorable back on using quality materials due to a _______ profit margin. 128. Most companies are legally prohibited from (a) rising _______ any specific information on former 3
employees when asked for information by future employers. 133. If the air in the computer room rises _______ a (a) released certain temperature, the server will automatically (b) releasing shut down and critical data could be lost. (c) release (a) outside (d) to release (b) above (c) beneath 129. It has been a challenging year, but the (d) upon president's announcement that the company is in strong financial shape left most of the staff members 134. Even though many workers complained, all _______. employees at the electric company had to _______ a (a) reassuring (b) reassurance safety training course before their official start dates. (c) reassure (a) comply (d) reassured (b) compose (c) compile 130. To increase productivity, the office has (d) complete _______ strict rules regarding personal phone calls, appropriate dress, and personal email use. 135. My supervisor _______ me on my delegation (a) imposition of office tasks and said if I continued my pattern of (b) imposter demonstrating leadership, I would be promoted. (c) imposed (a) complained (d) imposing (b) complimented (c) completed 131. From what I understand, you will need to (d) complemented _______ the chef's purchase orders pending approval from the Vice President of Operations. 136. Please contact the courier _______ and have (a) has verified them pick up the documents at noon today or else (b) verify they won't reach Amanda before she leaves for (c) verified Detroit. (d) be verified a) service (b) servitude 132. Mr. Chaderton came through at the last minute (c) servant with fifteen new investors, _______ the company (d) serve once again from a hostile takeover. (a) saving 137. It is normal procedure and fully expected that (b) to save you provide _______ for any office supplies you (c) will save charge to the company credit card. (d) saved (a) receipts 4
(b) recipes 139. The face of modern commerce would not look (c) replies the same _______ the affordability of personal (d) recourse computers and the success of Internet businesses. (a) provided that 138. The new finance manager is in charge of (b) without (c) on the condition that _______ a reasonable budget for the company as (d) granted that well as managing the budget by overseeing all company expenditures. 140. The Project Manager set the prices for the (a) compilation _______ service and researched different marketing (b) compile strategies before launching the new campaign. (c) compiling (a) cleaner (d) compiler (b) cleaning (c) cleaned (d) cleanable Questions 141143 refer to the following letter. INTEROFFICE MEMORANDUM VALLEY MEDICAL SUPPLY, INC. To: All Employees From: Steven Rice, President Subject: Community Service Program Promoting a healthy society is an important goal we all share. As a result, I am writing to remind you about one of our most popular and meaningful activities here at Valley Medical Supply our community service program. I encourage you to participate in this year's program if you haven't done so _______. 141. (a) again (b) already (c) moreover (d) twice In line with our mission to provide quality supplies for doctors' offices, we volunteer our time each year to provide lowcost medical care at locations throughout the city. _______ locations include health clinics, hospitals, schools and even supermarkets. The services we provide range from flu shots to free blood pressure tests to assistance with major operations. No matter what your capabilities or interests are, we can find the right volunteer opportunity for you. 142. (a) This 5
(b) Them (c) Theirs (d) These Employees consistently tell me that our community service program is one of the most fulfilling and enjoyable aspects of their work here at Valley Medical Supply. The organizations and individuals who benefit from our services also express their appreciation. To learn more about the details of this program, including paid time off and free training, please speak to your supervisor. I'm sure you'll agree that _______ health services to our community benefits everyone. 143. (a) be provided (b) providing (c) provide (d) provided Questions 144146 refer to the following letter. Red Line Clothing Company 5688 S. Silver Street San Diego, CA 93422 (456)2341232 Re: Late payment Dear Mr. Charles, I have enclosed a copy of your invoice which shows an outstanding balance of two hundred seventyfive dollars. According to my records, this is the third notification of late payment, and you _______ not submitted a payment. 144. (a) would (b) have (c) could (d) will I recently spoke to my manager regarding your account, and it appears that you may be _______ for a payment plan if you contact a collections representative today. 145. (a) eligibility (b) eligible (c) illegitimate (d) illegitimacy I would like to arrange a time for _______ to discuss this option. If we cannot resolve this, I will be forced to turn your delinquent account over to a collection agency. 6
146. (a) you (b) they (c) us (d) them Red Line Clothing Company Questions 147149 refer to the following letter. Romero's Heating and Furnace RepairR We've Got the Hottest Deals in the City – Guaranteed With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's Arctic blasts. You'll depend on your furnace all winter to meet the comfort needs of your business, and that's why you can't depend on anyone but Romero's to make sure everything is in _______ order. 147. (a) to work (b) working (c) work (d) had worked Romero's Heating can provide you with _______ of options for energyefficient operation. Our furnaces operate at over ninety percent efficiency, which means that ninety percent of the fuel you pay for is actually converted into heat for your office. Since all of our customers are different, our service representatives can work with you to choose a system that's right for your needs. 148. (a) some (b) plenty (c) many (d) several We also offer free _______ if you buy a furnace or heating unit from Romero's. Don't get left out in the cold. Come see us today. 149. (a) consultation (b) information (c) training (d) installation Questions 150152 refer to the following letter. Great Computer Workshops for Your Employees! Available through High Star Training, Inc. Have you been wondering how to keep your staff current with new software and technology advances? Do you want to provide the best available computer training for your employees without _______ your 7
budget? 150. (a) exceeding (b) has exceeded (c) will exceed (d) to exceed Then call High Star Training and find out more about our affordable, highquality computer workshops! Our current catalog of workshops _______ offerings on word processing, database design and management, network administration, and accounting for small businesses. 151. (a) include (b) included (c) including (d) includes We're confident that you'll find a workshop or two that is relevant to your employees' needs and interests. If not, give us a call at 2833627 and ask about our customized training programs! We'll be happy to design a _______ training program for your company. 152. (a) compulsory (b) constructed (c) comprehensive (d) committed We offer the best training available and with prices starting at just $50 per workshop per person! Visit our website at www.highstartraining.com to view our catalog and learn what we can do for your company. You can even register for workshops online with a few easy steps! But hurry workshops fill up quickly and spaces are limited. Contact High Star Training today! Part 7 : finish within 22 minutes To: All Employees, Knight Accounting Agency From: Ted Knight, Chief Executive Officer Subject: Staff Retreat I am writing to remind you that our annual staff retreat will be held on Wednesday, December 13 and Thursday, December 14 at the City Convention Center, 1510 Parkland Avenue. Attendance is mandatory for all employees. Please plan to arrive promptly at 8 a.m. on both days; continental breakfast and lunch will be provided. Our annual staff retreat is an opportunity to acknowledge our accomplishments, receive training and 8
support, and set our goals for the coming year. We've hired a professional trainer to start the retreat with some fun and informative activities designed to help us work more effectively as a team. Next, we'll meet in small groups to talk about our jobs and what we can do to become more successful. Finally, we'll come together as a group to share insights and to write our mission statement and objectives for next year. In preparation for the retreat, please write a personal mission statement and a brief description of your job. Please email these to me at tknight@kaa.com no later than 5 p.m. on Monday, December 12. I will compile your responses into a handout that will be distributed to all employees. In addition, managers should submit to me a list of objectives for their divisions no later than 10 a.m. on Tuesday, December 13. Taking a few moments out of your busy schedules to do this advance preparation will make the retreat more valuable for all of us. I look forward to seeing you at the City Convention Center! Feel free to contact me if you have any questions. 153. What is the memo mainly about? (c) A group of executives (a) Some mandatory meetings for managers (d) The business manager (b) A proposed luncheon for new employees (c) A required employee training session (d) An optional planning retreat for the staff 155. When is the deadline for managers to submit their list of division goals? 154. Who will lead a session on teamwork? (a) December 12 (a) The company president (b) December 13 (b) A hired facilitator (c) December 14 (d) December 15 Route 187 Parker Avenue – Airport Note: All times are approximate. Arrive at your stop at least five minutes early. For your safety, please stand on the sidewalk behind the yellow line painted on the curb while waiting for your coach. Southbound Northbound Main St Coal Av Lark Rd Airport Airport Lark Rd Coal Av Main St 7:30a 7:42 7:51 7:57 8:00a 8:06 8:15 8:27 8:30 8:42 8:51 8:57 9:00 9:06 9:15 9:27 9
9:30 9:42 9:51 9:57 10:00 10:06 10:15 10:27 10:30 10:42 10:51 10:57 11:00 11:06 11:15 11:27 11:30 11:42 11:51 11:57 12:00p 12:06 12:15 12:27 12:30p 12:42 12:51 12:57 1:00 1:06 1:15 1:27 1:30 1:42 1:51 1:57 2:00 2:06 2:15 2:27 2:30 2:42 2:51 2:57 3:00 3:06 3:15 3:27 3:30 3:42 3:51 3:57 4:00 4:06 4:15 4:27 4:30 4:42 4:51 4:57 5:00 5:06 5:15 5:27 5:30 5:42 5:51 5:57 6:00 6:06 6:15 6:27 6:30 6:42 6:51 6:57 7:00 7:06 7:15 7:27 7:30 7:42 7:51 7:57 Thank you for using Parker Valley Public Transportation. Call 8328362 for customer assistance. 156. Where is this time table most likely to be 157. When does the last northbound run pass found? Lark Road? (a) At a subway station (a) 6:06 pm (b) At an airport boarding gate (b) 6:51 pm (c) At a bus stop (c) 7:06 pm (d) In a train station (d) 7:51 pm. Internal Job Posting Plainview Distributors, Inc. Supply Chain Manager Due to rapid growth, Plainview Distributors is seeking applications for a Supply Chain Manager. This is a career advancement opportunity open to current employees only. The Supply Chain Manager will oversee all aspects of warehouse storage and transportation for product deliveries in the southwestern United States. The Supply Chain Manager will be required to work out of the Phoenix office, and frequent movement within the region to check on branch operations (approximately ten trips per year) will be expected. The successful candidate will be an experienced professional, familiar with the company and its clients, who can manage a complex network and succeed under pressure. Preferred qualifications include experience in one of our warehouses or truck depots, familiarity with the Southwest, and experience in personnel management. Company benefits associated with this position include a competitive salary, company car, personal expense account, and payment of relocation expenses, if needed. In addition, the successful candidate will continue to receive the excellent insurance benefits, vacation pay and tuition 10
support offered to all staff of Plainview Distributors. To apply, please fill out an application using our secure company website at www.plainviewdistributors.com/~hr. No paper copies or phone calls, please. As part of the online application, you will be asked to submit a current resume and a list of three (3) professional references. Submit all application materials no later than Friday, March 28. Plainview Distributors is an equal opportunity employer. 158. What is the announcement about? (a) The monthly pay rate for the job (a) A call for applications for new product (b) The number of employees supervised suppliers (c) The amount of business travel required (b) A career opportunity for staff members of (d) The type of products being distributed. the company (c) A job competition open to external 160. What should interested people do? candidates only (a) Fax a resume and list of references (d) A change in company benefits affecting (b) Call to request a personal interview some workers (c) Submit an application via Internet (d) Put an application package in the mail 159. Which of the following topics is mentioned in the announcement? From: Luke Gaston Subject: MEMO Late Hours Policy We have had some problems recently with security issues on evenings and weekends. Many employees are working overtime on endoffiscal year projects and find themselves alone in the building late at night. Several employees have expressed concern to me that they feel unsafe, and managers have also told me that they do not know how to train their employees on correct security procedures. As your security manager, I want to assure you that I am working with the company management to address your concerns. We have agreed that it is best to hire a fulltime security guard who will be present on evenings and weekends. However, since it will still be several weeks before the security guard can be hired, I want to provide all employees with a list of basic security procedures to follow when they are working late at night: 1. Leave lights on in offices and hallways. A bright work environment discourages unauthorized intruders. 11
2. If you hear or see any suspicious activity, call the city police department immediately. 3. If you are the last person to leave the building, make sure that all doors and windows are closed and locked. Leave through the front door. Turn on the alarm by pressing the “AWAY” button on the keypad near the reception desk, then enter the alarm code provided in the employee manual. Close the door firmly when you leave, and the alarm will automatically be activated. If you have any questions or concerns, please email me at gaston@linkacctg.com. I look forward to working with you to make our company a safe and productive place to work. (c) The new company security guard 161. What is the subject of the memorandum? (d) A concerned department manager (a) A recent breakin (b) An alarm malfunction (c) A new security protocol 163. What should employees do if they (d) A security system code change. encounter a threatening situation? (a) Call the security guard 162. Who is the author of the memorandum? (b) Email the security manager (a) The head of the police department (c) Turn on the burglar alarm (b) An employee in charge of safety (d) Contact the local authorities Hard Times Ahead for Local Graduates Billy Roybal just graduated from Centerville Community College with a degree in semiconductor manufacturing technology. Like the other 30 students who enrolled in his class two years ago, he was told that after graduation, he was virtually guaranteed a wellpaying job at the Supreme Semiconductor plant. However, Billy and most of his classmates are either out of work or preparing to move elsewhere. The reason: Supreme Semiconductor recently announced a hiring freeze. Graduates of the community college training program aren't the only ones who are upset. Officials at Centerville City Hall are debating whether to sue Supreme Semiconductor for breach of contract. Five years ago, the city partnered with Centerville Community College and Supreme Semiconductor in an innovative training agreement. The city agreed to give the semiconductor company a significant tax break in return for funding the training program at Centerville Community College. Supreme Semiconductor, for its part, hoped to benefit with a steady stream of welltrained local workers who would help the company expand over the next 20 years. However, changes in the highly competitive computer technology industry have led to less business for Supreme Semiconductor. Furthermore, pulling out of its contract to sponsor the community college 12
program may not be the only downside. Karl Thompson, president of Supreme Semiconductor, told Central Valley Daily News that various problems could force the company to close by the end of the year, resulting in a loss of over 300 jobs in the Centerville area. He also said that company executives are hoping to meet with city officials to find some way of avoiding a lawsuit. In the meantime, there are no easy answers for graduates such as Billy. He says finding a highpaying job is more important to him than staying in Centerville, so if a suitable job doesn't materialize within a few months he plans to look for employment in another state. As he and others leave, hopes for a bright future for the computer technology industry and Centerville are quickly fading. Some city officials are still hoping there is some way to keep Supreme Semiconductor open. Without it, said Mayor Charles Laughlin, the economy of Centerville will suffer a major blow. 164. What is the topic of the news article? 166. According to the article, which entity might (a) A new computer training program be sued? (b) A student's struggles to graduate (a) Supreme Semiconductor (c) A company that can't provide jobs (b) Centerville Community College (d) A city that doesn't promote growth (c) The City of Centerville (d) Central Valley Daily News 165. The word “virtually” in the first paragraph, line 3 is closest in meaning to 167. Why is Billy Roybal thinking of leaving (a) quickly Centerville? (b) basically (a) Training in his field is not available (c) possibly (b) He cannot fulfill his employment contract (d) legally (c) The community college is going to close (d) He is unable to find work in the area. Using Your New Document Plus 250E Office Document Shredder We are pleased that you have chosen Document Plus for your office needs. Our Model 250E Office Document Shredder is powerful enough to shred all of your confidential documents, yet operates so quietly that your coworkers will hardly even notice it. With proper operation and regular maintenance, your Document Shredder will last for years to come. We encourage you to follow these easy steps to ensure your satisfaction: (a) Do not attempt to feed large stacks of paper into the shredder all at once. This can cause annoying paper jams and possibly damage the shredder. Make sure that stacks of paper are no more than ¼ of an inch thick (about 10 pages of standardweight paper). 13
(b) It is not necessary to remove staples before feeding documents into the shredder. However, be sure to remove larger metal items paper clip size or bigger. Also, do not attempt to shred cardboard or heavy manila folders. (c) Spread lubricating oil on the teeth of the shredder on a monthly basis to prevent squeaking noises and prolong the life of the shredder. (d) Register your product! Fill out the attached postcard to provide us with your information. Registering your product entitles you to full service under your warranty. You will also receive mailings with helpful tips on using your shredder, as well as announcements of new products from Document Plus. We hope you enjoy your Document Plus 250E Office Document Shredder. At Document Plus, we are committed to ensuring your satisfaction. If you have any questions or complaints about your shredder, please contact us at 8003721193. You can also visit our website at http://www.documentplus.com for helpful information. 168. Where is this notice most likely to be found? 170. Which of the following objects need to be (a) On an office bulletin board removed before using the shredder? (b) In an instruction manual (a) binder clips. (c) In a magazine advertisement (b) staples. (d) On a computer software website. (c) cardboard. (d) manila folders. 169. What regular maintenance is recommended? (a) Remove all metal objects in the machine 171. How can owners register their product? (b) Clean and dry all shredder teeth (a) By visiting the website (c) Empty shredder receptacle monthly (b) By mailing a response card (d) Grease the shredding component (c) By calling a phone number (d) By visiting a store location Interoffice Memo Allied Steel International To: All Allied Steel Employees From: Peter Rasmussen, Compensation Committee President Date: September 4 Today the president of Allied Steel, Eric Nelson, announced that he had agreed to our request for a 10% pay raise for all employees. As you know, this is something that we, your representatives, have been 14
struggling to achieve for nearly two years. We have always argued that you, the workers who make this company succeed, should be the company's first priority. When the company is experiencing rapid growth, as Allied Steel has undoubtedly seen during the past five years, all employees of the company should see the financial benefits, not just a few top executives. While it has taken a long time for us to convince the company management to increase all salaries, we are delighted that we have succeeded without having to form a labor union. We are not lawyers or professional lobbyists. I and the other members of the compensation committee are simply concerned employees who want to see fair pay for all of us. Furthermore, we did not take a confrontational approach. We always told the company management that we think Allied Steel is a great place to work. Our goal was not to make demands, but to present evidence from market studies to show that our position was reasonable. Special thanks go out to Dr. Alvin Martlin, research engineer with Allied Steel, who spent countless hours of his personal time to do economic research in support of our efforts, showing that the company was paying lower salaries than our competitors. I also want to thank the ten members of the compensation committee, all of whom volunteered to participate and generously gave their time for meetings. I want to thank, as well, Eric Nelson and the Board of Trustees of Allied Steel for creating a work environment where the concerns of employees can be heard. Last, but not least, I want to thank you, the loyal employees of Allied Steel, for your constant support. You've made Allied Steel the best company in the business, and we're glad that we will now all receive pay that is well above average in our industry. 172. What is the purpose of this memo? (c) Chairperson of a committee (a) To thank all employees for meeting company (d) Member of the Board of Trustees goals (b) To publicize the formation of an employee union 174. According to the memo, how did the (c) To inform the staff of recent rapid growth committee convince the company to award (d) To announce changes in worker raises? compensation. (a) By documenting employee productivity (b) By presenting research on industry pay levels 173. Who is Eric Nelson? (c) By confronting the top executives (a) A key Allied Steel leader (d) By showing that funds were available. (b) An engineer with Allied Steel Dear Employees of Consolidated Insurance, I'm writing this because I wanted to address the rumors that have been circulating about the future of our division. As you know, last month we were informed by company management that the structure of the 15
company website ? the primary task of our Electronic Resources division ? would be reviewed. Many of you also know the reason for this review: some top executives were complaining about what they perceived as a lack of efficiency in keeping the website current. As a result, there are rumors going around that the website may be outsourced to an external company, and all the employees of this division could be laid off. I want to let you know that these rumors are absolutely false. There are no plans whatsoever for any job cuts. Each and every one of you has an important and valuable role to play at Consolidated Insurance, and the company is not thinking of outsourcing our web development. Because our website is designed to provide detailed, complex information to all of our clients, it needs to be developed and maintained by people who know our company well. The company president has reassured me in person that he values the work of the Electronic Resources division and that our staffing levels and mission will remain essentially the same. With that said, I do think that all of us need to acknowledge that there have been some problems in maintaining our large company website. As your manager, I know that the problems are caused mainly by the challenges of implementing our new customer information database, not by any laziness or negligence on your part. The committee that is currently reviewing our website will make recommendations for how to solve these problems, as well as suggestions for changing the structure of the website. I suggest that you view the committee's input positively, and consider this process as an opportunity for us to improve our services. I hope that this has cleared up the situation. Please email me with any questions you may have, or if you prefer, you may make an appointment to speak with me privately. Sincerely, Jack Kemp Manager, Electronic Resources Division 175. Why did Mr. Kemp write this letter? (d) To clarify that the division's work will not be (a) To explain how the committeereview reassigned. process will work (b) To consider options for redesigning the 176. What does Mr. Kemp believe is the main company website challenge facing the division? (c) To announce that the company plans to lay (a) Other managers who think workers are lazy off employees (b) Startup problems with the new system (c) Employees who don't understand their jobs (d) Clients who complain about the website. 16
(a) Start looking for new jobs 177. What does Mr. Kemp ask employees to (b) Complain to the company president do? (c) Accept the committee's suggestions (d) Create a more useful website Career Advancement Opportunities Available Help Market Research Associates Expand into Europe! Market Research Associates, America's largest research firm, is planning to open several new consulting offices in Europe over the next several months. The first branch office will open in Paris, where French marketing experts have been impressed with our company's groundbreaking research on consumer preferences in Frenchspeaking parts of Canada. We anticipate that Paris will be just the beginning: the board of trustees believes that our successful methodology can spread to business centers throughout Europe. This expansion will create exciting opportunities for our employees, and we want to give you more information about them. Employees of Market Research Associates are encouraged to attend an informational meeting on Monday, March 5 at 3 p.m. in the Green Conference Room to learn about the plans for new consulting offices in Europe. If you're interested in travel and want to learn new skills that can forward your career, please attend this important meeting. You'll learn about the types of positions available, the internal application process, and the benefits you can receive. These include full payment of travel or relocation expenses, and paid training at a prestigious language school to bring your conversation skills in French (or eventually other languages) up to a professional level. You can learn more about the plans for the new Paris facility by visiting the company website and clicking on the “Branch office in Paris” link. Should you have any further questions, please contact Emma at the Human Resources office, emma@mrassoc.com or 7422451. 178. What is the topic of the announcement? 179. Who should attend the meeting? (a) Plans for expanding the company to overseas (a) Employees who will be moving to Paris locations (b) Employees who want to work abroad (c) Employees who want to receive more pay (b) Plans for providing a new educational (d) Employees who can already speak French. benefit to staff (c) Information about the company's activities in 180. Which of the following will NOT be Canada discussed at the meeting? (d) Information about the new company building (a) Foreign language training in France. (b) Relocation benefits (c) Internal hiring procedure (d) Contract negotiations. 17
Richard Bachman 193 Fourth Street Payton, OH 48331 Cyberworld P.O. Box 83627 Cincinnati, OH 49363 May 25 Re: Account # 58363 To whom it may concern: I am writing to request that you cancel my Internet service with Cyberworld, effective immediately. Although I had been using your service for almost four years with no complaints, the level of service you have provided during the past month has convinced me to take my business elsewhere. At the beginning of this month, I noticed that it was very difficult for me to get a dialup connection. The phone line always seemed to be busy. Then friends started telling me that they were unable to access my personal website. I thought this might be just a temporary problem, but after 10 days with no improvement, I decided to call your customer service line for assistance. I had to wait on hold for almost an hour before speaking to an employee named John Redman. He told me to try connecting again in half an hour. When I tried to explain that the problem had lasted almost two weeks, he became very rude and told me that he was not a computer expert and could not solve my problems. When I asked him why he was answering the phone for an Internet service provider if he didn’t know anything about computers, he hung up on me. I had never been so rudely treated in all my life. My account with you was paid in full through the end of May. If I receive any further bills from you, I will not pay them. I hope you will act on the information in this letter and improve your services. Sincerely, Richard Bachman 18
181. What is the purpose of Mr. Bachman's (c) Computer failure caused Mr. Bachman's letter? website issues (a) To resolve a dispute about his Internet (d) Almost all of the computers had to be service bill repaired. (b) To terminate his relationship with the provider 184. Which of the following is true of John (c) To complain about his recent software Redman? purchase (a) He was trained extensively in customer (d) To request a better Internet service plan. service procedures. (b) He was reprimanded by his immediate 182. According to his letter, why did Mr. supervisor for his behavior. Bachman call Cyberworld? (c) He was fired as a result of acting rudely to a (a) To inquire about pricing plans customer. (b) To complain about a rude employee (d) He no longer works for Cyberworld due to (c) To speak to the company president financial issues. (d) To report connectivity problems. 183. What does Mr. Tollofson explain in his 185. What repercussion did John Redman face? letter? (a) His personal account was cancelled. (b) His employee Internet service was (a) Staff members have been forced to work disconnected. overtime (c) He was relieved of his position. (b) Training sessions have been scheduled for (d) He was severely reprimanded. employees Seeking Staffing Coordinator Martin Owens Agency is accepting applications for a staffing coordinator. We are the premier temporary staffing agency in the city of Burbank, and we are looking for a bright, motivated individual to join our team. The staffing coordinator is the main point of contact for our employees and business clients. Duties include testing and screening new employees, matching workers with appropriate jobs, notifying employees of job requirements, and contacting clients to assure that performance standards are being met. The successful candidate must be able to handle multiple tasks with ease. Other essential requirements include being well organized, highly dependable and peopleoriented. We offer an excellent benefits package, including health and dental insurance, a retirement plan, three weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a relaxed, funloving work environment and a meaningful opportunity to help others advance their careers. We are a family 19
friendly employer, and some telecommuting is possible depending on staffing needs and workload. To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a resume, and the names, phone numbers and email addresses of four professional references to: Martin Owens Agency 8463 Victory Boulevard Burbank, CA 94632 Applications will be accepted until the position is filled. For best consideration, apply no later than September 25. Visit our website at www.martinowens.com for more information. 186. What kind of company is Martin Owens (c) Work experience Agency? (d) Professional contacts. (a) A performing arts organization (b) An employment company 189. What is Cindy Laughlin's level of (c) An Internet service provider experience? (d) An accounting agency. (a) She's just graduated from college. (b) She's been working in the field for years. 187. Where did the job posting appear? (c) She has years of volunteer experience. (a) On a bulletin board (d) She's working her way through college. (b) On the Internet (c) In the newspaper 190. What job requirement does Ms. Laughlin's (d) In a trade journal. volunteer experience meet? (a) Shows track record of dependability 188. What information is NOT required as part (b) Demonstrates strong interpersonal skills of the job application? (c) Displays effective organizational experience (a) Education level (d) Proves ability to multitask. (b) Income desired To: Lisa Derby From: Annette Shiffler Subject: Mr. Martin's Retirement Party Hi Lisa, Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason I didn't get it 20