Public sector services

Quality of hospital care has been an increasing concern in Vietnam, especially in the overloaded situation at public hospitals in the whole country. Identifying related factors that influence the quality of hospital care is a critical work to improve the hospital performance and patient satisfaction. SERVPERF scale has been considered as a superior instrument for evaluating service quality, including in health care sector.

12p viuchiha 06-01-2025 1 1   Download

Chapter 5 - Strategic management in public sector organizations public sector organizations. Learning objectives of this chapter: To understand what "strategy", and "strategic management" mean in a public sector context; to be able to prepare a corporate strategy and business plan for their service or organization; to understand the difference between strategic management and strategic planning;...

23p tangtuy02 08-03-2016 39 5   Download

This thesis examines the implications of public sector HRM architecture and its impact on HR professionals, senior managers and employees who are integral to service delivery in the public sector. To achieve its objective, conclusions are based on findings from practitioners and employing organisations, in a context of the prominent literature in this field. A mixed methods approach was adopted with 54 semi-structured interviews conducted in case study organisations representing an in-house, shared service and outsourced model of HRM.

274p runthenight04 02-02-2023 9 2   Download

This thesis aims to develop a new comparative approach to the study of public sector innovation by examining legislative and regulatory frameworks in a public sector context. The novelty of this approach is exemplified in providing a systematic and detailed account of regulation in the public sector. However, given the sheer breadth of public sector services, a specific area of focus is needed. This thesis will concentrate on public school education as an example of a public sector service to build a series of case studies.

298p runthenight04 02-02-2023 13 2   Download

This paper analyses the contribution of both public and private sector in making telemedicine an alternate way of providing healthcare services especially in rural India.

8p guineverehuynh 19-06-2020 15 3   Download

The purpose of this study is to examine the level of customer satisfaction in public enterprises of Nepal

8p guineverehuynh 20-06-2020 17 4   Download

The issue is of importance to address the often raised concerns of differences in working and quality of services provided by public and private sector banks.

12p guineverehuynh 22-06-2020 13 1   Download