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The hotel system

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  • The thesis is structured as follows: Chapter 1 introduction; chapter 2 a review of fuzzy multicriteria analysis approaches; chapter 3 problem formulation and developments; chapter 4 pairwise comparison based multicriteria decision making under uncertainty; chapter 5 effective decision support for fuzzy multicriteria group decision making; chapter 6 a consensus based approach for multicriteria group decision making; chapter 7 risk-oriented decision making for multicriteria group decision making under uncertainty; chapter 8 hospital location evaluation and selection under uncertainty; chapter...

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  • The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

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