Bài thuyết trình: Communication (Giao tiếp)

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Communication Active process of imformation exchange convey a certain purpose. Để tìm hiểu sâu hơn về vấn đề này mời các bạn tham khảo "Bài thuyết trình: Communication (Giao tiếp)". Hy vọng tài liệu là nguồn thông tin hữu ích cho quá trình học tập và nghiên cứu của các bạn.

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Nội dung Text: Bài thuyết trình: Communication (Giao tiếp)

COMMUNICATION Instructor: Ph.D Nguyen Kim Loan Group: Stars Pham Thi Quynh Nhu Huynh Phuong Thao My Chu Thi Lan Anh Vu Thi Quynh Pham Thi Minh Hue Nguyen Hoang Linh Nguyen Thi Thuy Trang
1. Definition Communication is Active process Convey a of imformation certain purpose exchange
2. Purposes of communication: Communication Impact and Exchange of influence information each other Multi- understanding
3. Functions of communication Information Cognitive and functions evaluation Self-turning acts Emotional Coordination of functions activities
4. Communication needs Communi making our needs known cation expressing our likes and dislikes underpin interacting with others and building relationships
Communication in aviation environment In the context of Aviation industry, the role of communication is vital. For the purpose of exchange of some crucial and essential information, instruction and command between cabin crew and Air traffic controller,
Effective 30% communication is a basic human of all incident events have communication requirement and in the aviation environment errors, rising to 50% in airport environments. an essential pre-requisite to safety. So why 23%  do weofcontinue all level-bust to getevents involve it so wrong? communication errors.  40% of all runway incursions also involve communication problems.
The chart of miscommunication errors
5. Ground service Air service Non-air Service related Service not service to airport related to airport Ensuring the -Book a ticket – -Marketing,telepho operation of placeholder airports / aviation ne, Information… - Freight safety and security. forwarding. -Restaurant,bar… -Provides -Duty-free shop navigation information -Taxi , vehicle - Customer/cargo rental service in station -Car park, gas -Technical service pump.. of aircraft, supplies
6. Flight attendants - Passengers Part 1: o communication tool and some basic communication principles. Part 2: The process of attendants serving! o Pre take-off : - Boarding + CAs check passenger’s boarding card - Greeting + Greeting for, Safety demonstration and Before take-off
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Landing on Pre- landing Final
8. PILOTS - AIR TRAFFIC CONTROLLERS
INTRODUCTION
STATISTICAL DATA Incorrect or incomplete pilot / controller communications is a causal or circumstantial factor in 80 % of incidents or accidents. Factor % of Reports Incorrect Communication 80 % Absence of Communication 33 % Correct but late 12 % communication Communication Factors in NASA ASRS Reports
STATISTICAL DATA Mode of Communication % of Reports Listening 45 % Speaking 30 % Reading and Writing 25 % Modes of communication are affected The pilot/controller communication loop
9. CAUSES OF MISCOMMUNICATION Language problem. Complacency, overconfidence of individual. Readback errors. Hearback errors. Failure to seek confirmation. Failure to request clarification. Failure to question an incorrect / inadequate ATC instruction.
DEADLIEST AIR DISASTERS CAUSED BY MISCOMMUNICATION Singapore Airlines Garuda Indonesia Flight 006 (2000) Flight 152 (1997)
11. Pilot/ controllers in emergency communication situations Flight crew I CAO A si n d ard Sta eology : n– mes m p le ph ras n –1 P an Pa P a o r, s ag Pa n an Pa n ; d a y – e P y d a y – M ay ,… Ma ay day M
Controllers A ACKNOWLEDGR S SEPERATE S SILENCE I INFORM T TIME