Inpatients’ experience and the associated factors: A cross-sectional study at Lung hospital, Son La, in 2020

Medical facilities with an autonomous tendency always try to serve positive and pleasant experiences to improve the brand name, increase patient satisfaction and loyalty. A descriptive crosssectional study was conducted on 245 inpatients at Lung Hospital in Son La province in 2020. To describe the current situation of the inpatient’s experience at Lung Hospital in Son La province by 2020 and its related factors.