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Lecture Principles of Marketing - Chapter 16: Marketing ethics and social responsibility

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Chapter 16 identify the major social criticisms of marketing, define consumerism and environmentalism and explain how they affect marketing strategies, describe the principles of socially responsible marketing, explain the role of ethics in marketing.

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Nội dung Text: Lecture Principles of Marketing - Chapter 16: Marketing ethics and social responsibility

  1. Chapter Sixteen Marketing Ethics and Social Responsibility
  2. Roadmap: Previewing the Concepts 1. Identify the major social criticisms of marketing. 2. Define consumerism and environmentalism and explain how they affect marketing strategies. 3. Describe the principles of socially responsible marketing. 4. Explain the role of ethics in marketing. Copyright 2007, Prentice Hall, Inc. 16-2
  3. Case Study Nike – Socially Responsible? Background Behavior  Nike has been heavily  Code of conduct and six- criticized for NOT being point plan ensures more socially responsible. socially responsible labor  Accusation: use of practices & commissioned sweatshops and child an independent study of labor overseas, and Nike factories abroad. horrible working  Created a huge social conditions. responsibility department  Accusation: targeting and publishes CRS report. low-income families by  Donates more than $37 making shoes an million to sports programs expensive status symbol and 3% of earnings to for poor urban street kids. charity.
  4. Criticisms of Marketing  High prices  Deceptive practices  High-pressure selling  Shoddy, harmful, or unsafe products  Planned obsolescence  Poor service to disadvantaged consumers
  5. High Prices  Caused by: – High costs of distribution – High advertising and promotion costs – Excessive markups
  6. Deceptive Practices  Deceptive Pricing: – Falsely advertising “factory” or “wholesale” prices or large reductions from phony high retail list prices.  Deceptive Promotion: – Overstating a product’s features or performance, running rigged contests.  Deceptive Packaging: – Exaggerating package contents through subtle design, using misleading labeling, etc.
  7. High-Pressure Selling  Salespeople are trained to deliver smooth, canned talks to entice purchase. – High-pressure selling persuades people to buy goods they had no intention of buying. – High-pressure selling can occur because of prizes going to top sellers. – High-pressure selling is not good for long- term relationships.
  8. Shoddy or Unsafe Products  Includes: – Products that are not made well or services that are not performed well. – Products that deliver little benefit or that may even be harmful. – Unsafe products due to manufacturer indifference, increased production complexity, poorly trained labor, and poor quality control.
  9. Planned Obsolescence  Refers to: – Products needing replacement before they should because they are obsolete. – Producers who change consumer concepts of acceptable styles. – Intentionally holding back attractive functional features, then introducing them later to make old model obsolete.
  10. Poor Service to Disadvantaged Consumers  Disadvantaged consumers are served poorly when: – Poor are forced to shop in smaller stores where they pay more for inferior goods. – “Redlining” by national chain stores occurs in disadvantaged neighborhoods. • Redlining charges have also been leveled against insurers, banking, health care providers and other industries. – Poor are targeted for “rapid refunds.”
  11. Marketing’s Impact on Society as a Whole  False wants and too much materialism  Producing too few social goods  Cultural pollution  Too much political power
  12. Marketing’s Impact on Other Businesses  Critics charge that a firm’s marketing practices can harm other companies and reduce competition. – Acquisitions of competitors. – Marketing practices that create barriers to entry. – Unfair competitive marketing practices.
  13. Consumerism  Consumerism is an organized movement of citizens and government agencies to improve the rights and power of buyers in relation to sellers.
  14. Sellers’ Rights  The right to . . . 1. introduce any product in any size and style, provided it is not hazardous to personal health or safety; or, if it is, to include proper warnings and controls. 2. charge any price for the product, provided no discrimination exists among similar kinds of buyers. 3. spend any amount to promote the product, provided it is not defined as unfair competition. 4. use any product message, provided it is not misleading or dishonest in content or execution. 5. use any buying incentive schemes, provided they are not unfair or misleading.
  15. Buyers’ Rights  The right to: 1. not buy a product that is offered for sale. 2. expect the product to be safe. 3. expect the product to perform as claimed. 4. be well informed about important aspects of the product. 5. be protected against questionable products and marketing practices. 6. influence products and marketing practices in ways that will improve “quality of life.”
  16. Environmentalism  An organized movement of concerned citizens and government agencies to protect and improve people’s living environment.
  17. Environmental Sustainability  A management approach that involves developing strategies that both sustain the environment and produce profits for the company.  Levels of environmental sustainability: – Pollution prevention – Product stewardship – New environmental technologies – Sustainability vision
  18. Enlightened Marketing  A marketing philosophy holding that a company’s marketing should support the best long-run performance of the marketing system. – Customer-oriented marketing – Innovative marketing – Customer-value marketing – Sense-of-mission marketing – Societal marketing
  19. Enlightened Marketing  Consumer-Oriented Marketing: – The philosophy of enlightened marketing that holds that the company should view and organize its marketing activities from the consumer’s point of view.
  20. Enlightened Marketing  Innovative Marketing: – A principle of enlightened marketing that requires that a company seek real product and marketing improvements.
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