LIÊN THÔNG ĐẠI HỌC KHÓA 7 CHUYÊN NGÀNH THƯƠNG MẠI QUỐC TẾ MÔN: ANH VĂN

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SAMPLE TEST 1 PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet. 1. Get the invoice ______ upon receipt. (A) signature (B) sign (C) signed (D) signing 2. ________ time to submit a bid. (A) Still there is (B) Is there still (C) There is still (D) They're still is 3. Our future will be _____ on what services we can provide. (A) basic (B) based (C) basing (D) base 4. If there ______better communication, I would not resign. (A) were (B) was (C) is (D) will...

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Nội dung Text: LIÊN THÔNG ĐẠI HỌC KHÓA 7 CHUYÊN NGÀNH THƯƠNG MẠI QUỐC TẾ MÔN: ANH VĂN

BỘ TÀI CHÍNH TRƯỜNG ĐẠI HỌC TÀI CHÍNH - MARKETING KHOA THƯƠNG MẠI TÀI LIỆU ÔN TẬP THI TUYỂN SINH LIÊN THÔNG ĐẠI HỌC KHÓA 7 CHUYÊN NGÀNH THƯƠNG MẠI QUỐC TẾ MÔN: ANH VĂN LƯU HÀNH NỘI BỘ TP HỒ CHÍ MINH – THÁNG 7 – 2011
SAMPLE TEST 1 PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet. 1. Get the invoice ______ upon receipt. (A) signature (B) sign (C) signed (D) signing 2. ________ time to submit a bid. (A) Still there is (B) Is there still (C) There is still (D) They're still is 3. Our future will be _____ on what services we can provide. (A) basic (B) based (C) basing (D) base 4. If there ______better communication, I would not resign. (A) were (B) was (C) is (D) will be 5. ________ the critics and answer their questions. (A) Stand in for (B) Stand at (C) Stand with (D) Stand up to 6. By the end of this century, business ______ greatly. (A) will be changed (B) will have changed (C) changes (D) changed 7. The ______ market has declined in many parts of the country. (A) homing (B) housed (C) homes (D) housing 8. ______ saving money, you will purchase a reliable product. (A) With (B) So (C) Besides (D) Consequently 9. _______ one partner has resigned, others are quitting, too. (A) Because (B) Although (C) If (D) Before 10. The management makes an assessment. (A) rarely (B) still (C) monthly (D) already 11. The secretary had the messenger ______ the envelope as soon as possible. (A) delivering (B) to deliver (C) deliver (D) delivered 12. The board meetings usually ____ on time. (A) have started (B) start (C) are starting (D) have been starting 13. Everyone was disappointed to hear that the company's proposal was ____. (A) turned up (B) turned on (C) turned away (D) turned down 14. Even though the exchange rate was high, we ______ from them. (A) buy (B) must have bought (C) had to buy (D) had better buy 15. _______ Dr. Rossi hired the new secretary, the office has become more organized. (A) When (B) Before (C) While (D) Since 16. Mr. Cutler will ______ as president. (A) step out (B) step down (C) step from (D) step through 17. Ms. Silva sent the memo ______ it had been approved. (A) so (B) but (C) after (D) until 18. It's time to take advantage of current _____rates. (A) interesting (B) interest (C) interested (D) interests 19. The manager has to _____ the presentation until next week. (A) put off (B) put with (C) put on (D) put through 20. When the directors ____ a profit, they'll be satisfied. (A) will see (B) are seeing (C) see (D) have been seeing PART 2: Each of the following sentences has an error. On your answer sheet, write the letter A, B, C or D after each number for that error. 21. Of all (A) the software the consultants have looked at(B) the more(C) powerful one(D) is also the most accessible. 22. After much (A) discussion, the negotiators decided not making(B) an offer until they(C) had looked over(D) the contract.
23. The partners agreed that(A) buying a new building(B) will(C) be a solid investment(D). 24. Total amount (A) of the membership dues(B) collected at the annual(C) conference was misplaced(D). 25. Yesterday (A), Mr. Frank, who was(B) negotiating a new contract(C), disappoint(D) his supervisor. 26. The home was located (A) in a quiet community(B); unfortunately, it(C) was much farther than we have(D) originally thought. 27. The result of(A) the studies(B) have had(C) a strong impact on(D) future developments. 28. The director should(A) decide to hire(B) her, we should advise the personnel office to prepare(C) all the necessary paperwork(D). 29. We've decided (A) to stop to interview(B) qualified applicants who are not(C) willing to relocate(D). 30. The latest(A) series of articles on trends and(B) innovations have been(C) praised by the(D) readers. PART 3: On your answer sheet, complete the text with the best words by writing the numbers and the corresponding letters (A-C). The name game A brand can be defined as a name given to a product by a company so that the product can easily be recognised by its name or its design. In our very .....1 business world, a good brand is one of the keys to the success of any company. It is often a powerful ......2 tool. However, the name is not everything. For a brand to be successful, marketers have to know what the consumer ......3 and wants, so a lot of market......4 is necessary. This gives them a consumer ......5, that is to say a kind of picture of the typical customer. It is a picture not only of the customer's needs and wants, but also of their beliefs and values. If the brand then clearly reflects those values, it is more likely to be successful. The customer has so much ......6 nowadays that a good brand is a necessity, so that one product is clearly different from another in his or her mind. A good brand of course has long-term benefits, as it will ......7 to many different market......8 and to people from different cultures. 1 a) informative b) competitive c) conservative 2 a) sales b) sell c) sold 3 a) wishes b) needs c) orders 4 a) study b) research c) science 5 a) summary b) report c) profile 6 a) choice b) option c) suggestion 7 a) attract b) persuade c) appeal 8 a) shares b) portions c) segments PART 4: On your answer sheet, write word(s) after the each corresponding number to complete the e-mail with the words from the box. changes least convenient sending or are leaving cannot has to have to seeing To: feketekati3@freemaii.hu From: PeiJonsson@lindcom.se Dear Kati, Thanks for …………… 1 the schedule. Unfortunately, we ..................2 change our plans owing to unexpected problems here at headquarters.
We ....................3 leave on Wednesday 24 as we intended, Instead, we ....................4 for Budapest on Thursday 25 on the same flight and returning to Stockholm on the Saturday morning. The Performance Evaluation is very important - we want to have at ………….5 two full hours for that. The meeting with Ms Viktor....................6 be after that, either later in the day …………..7 the day after; see which is more………………8. Apart from that, feel free to make any other ……………9 you like. I apologise for the inconvenience this may cause you. Looking forward to ....................10 you soon. With best wishes, PART 5: Put the following sentences from a report in the right order (1-8). …… a) About one fifth of the consumers who have tried our new products said they were dissatisfied with the taste of the Spring Balm toothpaste. …… b) Also, 47 people complained of skin irritation after using our deodorant. …… c) I shall begin with my findings about the products themselves, …… d) It is based on interviews with more than 500 consumers. …… e) On the other hand, many of those who have heard about the Spring Balm collection complain that they cannot find our products anywhere. …… f) Secondly, as regards the price, almost 90% remarked that our products are overpriced in comparison with well-established brands. …… g) The aim of this report is to determine the reasons for the failure of the launch of our new range of Spring Balm toiletries. …… h) Thirdly, with regard to promotion and place, it is clear that the name Spring Balm still means nothing to most consumers. PART 6: Fekete Kati asks you to write in his name a memo (35 - 45 words) to all Sales staff, to: • inform them of the change of time • encourage everybody to be there • apologise for possible inconvenience ………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………… ………………………………………………………………
SAMPLE TEST 2 PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet. 1. The chairman said his _____ would continue his strategies. (A) successful (B) successor (C) success (D) successive 2. This region ______ as the costliest place to do business. (A) often is referred (B) is often referred (C) is referred often to (D) is often referred to 3. Since 1990, our customers _____ with our service. (A) are satisfied (B) have satisfied (C) have been satisfying (D) have been satisfied 4. People either don't have the money ______ they aren't willing to spend it. (A) and (B) neither (C) or (D) although 5. The group is composed ______ five companies. (A) in (B) of (C) up (D) from 6. In order to make more money, Mr. Garcia has decided to ______ a second job. (A) take off (B) take out (C) take from (D) take on 7. A survey of the ______ shows they are satisfied with their Jobs. (A) employment (B) employs (C) employees (D)employing 8. ______ the bad location, the management is confident of success. (A) Despite (B) Since (C) With (D) As 9. Company officials must disclose their own ______ affairs. (A) finance (B) financing (C) financial (D) financed 10. The new business has ______ incorporated. (A) still (B) once (C) yet (D) already 11. Do ______ an estimate before getting it in writing. (A) not ever accept (B) never accept (C) accept never (D) not accept ever 12. Production went down _____ morale was low. (A) even though (B) when (C) but (D) to 13. The distributors will collaborate ______ a British company. (A) with (B) in (C) from (D) of 14. If banks _____ the number of credit cards, the economy would improve. (A) limiting (B) limited (C) had limited (D) are limiting 15. One suggestion was to ____ gasoline taxes. (A) raise (B) have raised (C) be raising (D) raising 16. The host will want the total amount _____ before paying the bill. (A) checked (B) be checked (C) checking (D) check 17. The new sales manager cooperates with her colleagues; ______, she is a valued member. (A) although (B) however (C) for example (D) therefore 18. ______ our office, Mr. James voted against the proposal. (A) Representation (B) Representative (C) Representing (D) Representative of 19. Paychecks _______. (A) are twice distributed a month (B) twice a month are distributed (C) are distributed twice a month (D) a month are distributed twice 20. There has been a decline in local ______ national advertising. (A) therefore (B) so (C) but (D) and PART 2: Each of the following sentences has an error. On your answer sheet, write the letter A, B, C or D after each number for that error.
21. Your intelligent(A) and energy will help you solve(B) any problem you encounter; use these strengths(C) wisely(D). 22. Employment(A) benefits are given(B) to new employees(C) have increased tremendously(D). 23. Paychecks are deposited in(A) the employees' accounts, or(B) an employee can pick it off(C) in Accounting(D). 24. The secretary(A) discovered too late(B) that she transferred(C) the call to the wrong(D) office. 25. The concerned(A) customer asked when(B) had the product(C) been sent from(D) the warehouse. 26. My colleagues and I(A) did not find the new software(B) program to be easy(C) as the old one(D). 27. The Board of Directors are(A) in the process(B) of dissolving(C) the(D) company. 28. If you(A) have Just recently purchased(B) a home or are considering to refinance(C) your home, take advantage of our low rates. 29. The most popular(A) suggestion with(B) the office workers is that all smokers could go(C) outside to smoke(D). 30. There(A) is a rumor that(B) the workers are discussing(C) establishing union(D). PART 3: Match these question halves. 1. Wouldn't we seem impatient a) if she keeps being inconsistent? 2. Will you get a bonus b) if they didn't win the contract? 3 Won't you make a concession c) if you exceed the sales target? 4 Would you increase your order d) if we told them once again to hurry? 5 Wouldn't they be disappointed e) if we delivered immediately? 6 Will Ana ever win their trust f) if they make one? PART 4: Complete the text with the best word. The life cycle of a product All products have a life cycle. New products are being developed ail the time to replace older products which are coming to the end of their lives. The cycle begins when a new product is …...1 .At that stage, there is only a plan or a drawing, which is then used when the product is ........2 . Nobody knows how well the new product works, or how good it is, so it has to be ......3. On the basis of the test results, it may have to be modified. Once the necessary ........4 have been made. the product is ready to be launched and then ........5 in a number of advertising campaigns. Advertising plays a very important role, and so does .....6. Indeed, the company has to make sure that its new product is .....7 to as many customers as possible. Eventually, when it is clear that sales are going down steadily, the company will probably decide to ........8 the product. 1 a) planned b) designed c) sketched 2 a) fabricated b) manufactured c) assembled 3 a) tested b) examined c) researched 4 a) specifications b) qualities c) improvements 5 a) promoted b) exhibited c) displayed 6 a) discount b) delivering c) distribution 7 a) profitable b) available c) marketable 8 a) destroy b) discontinue c) distinguish PART 5: Complete the advertisement for a new product with phrases from the box.
continues-that trend ten pages per minute need documents in a hurry document feeder publishing them on a website adaptor for slides and negatives' JUST ScanIt At ScanIt International we spend a lot of effort making our products as user-friendly as possible. Our new scanner Alpha JTX2 continues that trend 1. Alpha JTX2 will help you run your business smoothly and efficiently. It is a high-performance scanner designed for those who......2. • Get professional results in seconds • High-resolution scanning • 6-second preview scan • Automatic.................................3. (up to 30 sheets) • Copies up to..............................4. One-touch buttons for e-mailing images to colleagues or ……………….5. Alpha JTX2: the market leader in scanning technology. Only 199 euros, including..............................6. For further information and a free trial, call freefone 0800 427 8732 or e- mail us at scanit@hitech.couk PART 6: Write an e-mail to ScanIt International on behalf of your company to request further information about the scanner described in PART 6. Organise your message like this: 1 Start with Dear Sir/Madam. 2 Say where you saw the advertisement. 3 Ask what you need to know: a) Can the JTX2 scan 3-D objects? b) What types of paper can be used? 4 Say you are interested in a free trial and ask how long the trial period is. 5 Finish your message with the correct ending.
SAMPLE TEST 3 PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet. 1. _______ Mrs. Lee was calling her husband's office, he was calling hers. (A) While (B) Because (C) So (D) Then 2. The CEOs will meet _____ Chicago next month. A) at (B) in (C) to (D) from 3. The award was contested by one of the _____. (A) competitors (B) competition (C) competing (D) competitive 4. The ______ was considered final. (A) decisive (B) decided (C) decision (D) deciding 5. Mr. Wong once lived _____ New Orleans. (A) in (B) at (C) from (D) on 6. The report focused on the ____ of the study. (A) foundlings (B) finds (C) findings (D) found 7. The staff _______ the office had been burglarized. (A) suspicion (B) suspense (C) suspicious (D) suspected 8. ______ all the references to verify the information. (A) Look by (B) Look out (C) Lookup (D) Look to 9. Mary is ______ an excellent writer. (A) considerate (B) considered (C) considerable (D) considers 10. They _____ the launch of their new company only a year ago. (A) announce (B) are announcing (C) have announced (D) announced 11. Both companies are _____ the same business. (A) in (B) with (C) from (D) through 12. ______ there were so many options, everyone was satisfied. (A) If (B) Why (C) Because (D) When 13. If they ______ more aware of the trends, they could have avoided bankruptcy. (A) were (B) are (C) have been (D) had been 14. Make checks ____ to the company. (A) paid (B) payable (C) paying (D) pay 15. Ms. Bolton is both a strong manager ______ a skilled negotiator. (A) or (B) with (C) and (D) though 16. _______ the stockbrokers said the market was healthy, they refused to invest more money. (A) Because (B) Although (C) In addition (D) So 17. The seminar will adjourn ______ five o'clock. (A) in (B) on (C) at (D) the 18. Marketing is important; ______ we're hiring a new public relations firm. (A) therefore (B) even though (C) nevertheless (D) but 19. After re-evaluating the proposal, the agency ______ the contract to us. (A) awarding (B) had awarded (C) awarded (D) awards 20. My supervisor had me ______ the morning taking inventory. (A) spend (B) to spend (C) spent (D) spending PART 2: Each of the following sentences has an error. On your answer sheet, write the letter A, B, C or D after each number for that error. 21. Ms. Jenkins made the decision(A) that she(B) will promote(C) her administrative assistant before the end of(D) the year.
22. A repair job is costing(A) over $3,000 is automatically(B) discounted(C) $500 from the total(D) cost. 23. Although an(A) interior designer had been(B) consulted, the decor was not(C) as impressive we(D) had expected. 24. After press (A) conference, the speaker's assistant(B) made a summary(C) of her remarks available(D). 25. The new established(A) advertising agency used(B) innovative demographic(C) studies to attract(D) new clientele. 26. The downtown(A) store it is definitely(B) luxurious, with plush carpeting, a sweeping(C) staircase, and mirrors everywhere(D). 27. The last job (A) applicant had a background in(B) economics, which are considered(C) critical in the new position(D). 28. After the presentation (A) of the developed specially(B) program, the audience reacted positively and(C) endorsed it immediately(D). 29. The inspector(A) admitted to offer an(B) estimate for the image(C) free of charge(D). 30. The size of the new buildings(A) and its(B) proximity to the center of the business area makes(C) it an attractive(D) investment. PART 3: Put the words in the questions in the correct order. Write your questions on the answer sheet. 1) mean / does / What / 'launch'/? …………………………………………………………. 2) like / Manager / our / talk / you / to / to / Would / Marketing/? …………………………………………………………………………………………….. 3) a / advertising / Do / lot / on / spend / they /? …………………………………………………………………………………………….. 4) advertise / did / range / their / they / Where / new /? …………………………………………………………………………………………….. 5) targets / meet / Did / your / you / sales /? …………………………………………………………………………………………….. 6) expecting / figures / sales / Were / better / you /? …………………………………………………………………………………………….. …………………………………………………………………………………………….. 7) for / Have / my / quarter / read / report / sales / the / you /? …………………………………………………………………………………………….. 8) a / How / do / often / report / write / you /? …………………………………………………………………………………………….. PART 6: You work for a large insurance company which always has large quantities of confidential documents to destroy. At the Exhibition of inventions, you see a new type of shredder. Write a short memo (75 ~ 85 words) to your Head of Department, including: • some details about the machine, e.g., shreds paper and cardboard/fully automatic/fitted with energy-saving device/completely silent, etc. • why you think it would be a good idea to buy this machine • where your Head of Department might get further information ………………………………………………………………………………
UNIT 1: CAREERS 1.1 VOCABULARY A. Match each job with its description. a) supplies information about a company to the public. 1. An accountant b) keeps and checks the financial records of a 2. The CEO company. 3. A computer c) studies business operations and uses a computer to programmer plan changes. 4. A systems d) writes instructions for computers to do certain analyst tasks. 5. A PR officer e) helps a manager by doing some of their work for 6. A PA them. f) is the most senior manager in a company. B. Fill in each blank with a suitable form of one of the items from the box. to involve to be in charge to deal to make sure to be responsible 1) Michel Lacour works for Research and Development. His job involves developing new products and new ideas. 2) Nevenka Babic is our Quality Control Inspector. She................. for monitoring our products and trying to improve their quality. 3) Kate Hughes works for Personnel. She ................. with staff problems, as well as with recruitment and training. 4) Zoltan Jilly is our Security Officer. He.................. that our staff and premises are protected against crime. 5) Sergio Carboni is our new Maintenance Engineer. He checks all our equipment regularly and................. of all repairs. C. Look at exercise B again, and write down the words which follow these items. 1. tobe in charge................. 2. tobe responsible................. 3. to deal'................. 4. to make sure ................. 1.2 LANGUAGE REVIEW A. Match the personal qualities with abilities. Then make sentences using can. For example: If you are outgoing, you can easily mix wrfh people socially. a) speak two languages fluently b) work for a long time without a break c) express your thoughts and feelings clearly
d) easily mix with people socially e) work well without the help or advice of other people f) find new solutions to problems 1. outgoing: ……………………………………………………………… ………………………………………………………………………………….. 2. independent: ……………………………………………………………… ………………………………………………………………………………….. 3. bilingual: ……………………………………………………………… ………………………………………………………………………………….. 4. creative: ……………………………………………………………… ………………………………………………………………………………….. 5. articulate: ……………………………………………………………… ………………………………………………………………………………….. 6. energetic: ……………………………………………………………… ………………………………………………………………………………….. Requests B/ Complete the interviewer's questions with the words from the box. contact let moving send sharing start working 1. Would you mind................. at weekends? 2. Could you ................. us have your previous employer's details? 3. Would you mind ................. our appointment to Monday? 4. Could you ................. in two weeks' time? 5. Could you ................. us as soon as possible? 6. Would you mind ................. an office with three other people? 7. Could you................. us a copy of your certificates? C/ Match the interviewee's responses to the interviewer’s questions in exercise B. a) ………………………………………………………………. Not at all, as long as it's in the morning. b) ………………………………………………………………. Certainly. I'm free to start as soon as you like. c) ………………………………………………………………. Yes. I'll let you know my decision by Friday, if that's alright. d) ………………………………………………………………. Sure. I’ll put copies in the post straightaway. e) ………………………………………………………………. That's fine, as long as it's a non-smoking area. f) ………………………………………………………………. How often would that be? g) ………………………………………………………………. Well, in fact they're all included in my CV. Past abilities D/ Complete the dialogues with could or was able to.
For example: 1 A: Can you use a PC? B: Yes, I can. In fact, I could use a PC when I was 12! (general ability) 2 A: So, were you late [or the interview? B: No. Sue gave me a lift, so I was able to get there in time. (one occasion) 1 A: What foreign languages can you speak? B: I................. speak Italian quite fluently when I was a child, but I've .- forgotten a lot. 2 A: What was your greatest achievement in your previous job? B: Well, I................. reorganise the Sales Department in less than a month. 3 A: What did you like best about your previous job? B: Well, my boss really trusted me, so I................. use my own initiative at all times. 4 A: So you worked in Turkey three years ago. Could you give us some details? B: Certainly. As a matter of fact, I................. win a very important contract. 5 C: So how did the interview go? B: Fine, I think. I................. answer all the questions! WRITING Curriculum Vitae Study Ana Lekic's CV below, and write each heading in the correct space. -Address Achievements E-mail Experience Interests Personal details Profile Qualifications Referees Special skills Telephone Curriculum Vitae Ana Lekic 1 .Address.......... 89 Cara Lazara, 21000 Novi Sad,Yugoslavia 2 ...................... +381 21 633 177 3 ...................... analekic@EUnetyu 4 ..................... An Assistant Marketing Director in a medium-sized company, Avala Airlines pic. seeking a more challenging position with more responsibility. Able to work on own initiative to tight deadlines. 5 ..................... • Contributed to the development of a successful sales strategy • Coordinated the work of sales, marketing and advertising personnel • Designed Excel spreadsheets for sales records ; 6 ...................... • Negotiating contracts with foreign and dornestic airlines • Working as part of a team • Proficient user of MS-Windows, MS Word, MS Excel, Quark XPress 7 .....................
1999-present Assistant Marketing Director (Avala Airlines pic, Belgrade) July-Sept 1998 Work placement at Matev Hungarian Airlines (London office) 8 ...................... 1996-1998 MBA at Brentford College (UK/Distance course) 1992-1996 BA in Economics at the University of Belgrade 9 ................... Date of Birth: 6 June 1973 Driving Licence: Full, clean 10 ...................... I sing in a choir and play basketball in an amateur team. 11 ..................... Dr Vanja Martinovic Ms Celia Gutlemer Professor of Economics Director MBA Programmes 2 Dositeja Obradovica Brentford College 11 000-Belgrade 27 Burrard Street Tel: +381 11 316 3645 Brentford TW9 OAK Email: marvan@ptt.yu Email: mbadir@BMBA.ac.uk B/ Under which headings in Ana's CV do the following items belong? Heading number 1. 1996: IELTS Certificate (Academic) - Overall Band 8 ……8...…….. 2. Designed Avala's website ……………….. 3. Excellent conversational Hungarian and some Italian. ……………….. 4. 1 enjoy helping other people design their websites. ……………….. 5. An excellent team worker ……………….. C/ This draft letter of application is not suitable. Rewrite it using some of the expressions from the Useful language box, and making any other necessary changes. Hello I saw your ad in our local paper last week so I want to apply for the job of Communications, Assistant. I know I am the person you’re looking for. I just got various A-levels from school and all my friends say they love chatting with me. So write soon, and tell me when you want me to come for an interview. Regards Useful language Dear Sir or Madam, With reference to .your advertisement in ...
I would like to apply for the position of... I feet I am well qualified for the position because... I would be nappy to give you more details and can be contacted at any time. I would be happy to come for an interview at any time convenient to you. I enclose a copy of my CV. A full CV is attached. I look forward to hearing from you. Yours faithfully, Editing D Read the passage below about how to prepare fora job interview. • In each line 1-6 there is one wrong word. • For each line, write the correct word in the space provided. Before you go for a job interview, make sure that you do your homework. Find out as much as you could about the company, about its history, about what it doing, how many people it employ, and so on. During the interview, try to keep to the point. Give complete answers, but do no talk for longer then necessary. Finally, remember that you can ask the interviewer question. This will show that you are really interested in the opportunity. 1. can 2. ………….. 3. ………….. 4. ………….. 5. ………….. 6. …………..
UNIT 2: SELLING ONLINE 2.1 VOCABULARY A/ Read the definitions. Then supply the missing vowels for each word. 1. something you buy cheaply or for less than the usual price a b_rg_ _n 2. a large building used for storing goods- a w_r_h_ _s. 3. to send goods to a place to d_sp_tch 4. a formal word meaning to buy to p_rch_s_ 5. to give someone their money back (e.g., because they are not satisfied with what they have bought) to r_f_nd. B/ Match each word to its definition. a) a request by a customer for goods or services. 1. a supplier b) a document sent by a seller to a customer that lists the 2. a retailer 3. a wholesaler goods sold and says how much they cost c) a person or company that sells a particular type of product 4. an invoice to a customer 5. an order d) the value of the goods or services sold during a certain 6. turnover period of time e) a person or company that sells goods in large quantities to businesses f) a company or a person that sells goods to members of the public 1. c 2. …… 3. …… 4. …… 5. …… 6. …… D/ Complete each sentence with a word from exercise A or B. 1. The machines were faulty, so we returned them to our supplier. 2. AlphaTexwill place an ................. on condition that we give them an extra discount for cash. 3. They guarantee that they will ............ our money if we are not fully satisfied. 4. Our shop has a................. of3.oooeurosaweek. 5. They promised to................. the goods within two days of our order, but they haven't arrived yet. D/ Complete the text with the best words. Selling online successfully To be a successful online business, first of all you need to have a good website. A good website looks professional and is quick and easy to use. For instance, many people do not like to have to register to visit a site. It is also important for the company to have its ………...(1) on each page. This ………...(2) the site and can be used by the visitor as a link back to the ………...(3).
Of course, your products need to be at least as good as your site. The site may be what ………...(4) customers in the first place, but it is certainly the quality of the products and of the service that keeps them. ………...(5) your prices down, and make a point of offering excellent customer service. Inform your visitors that you offer ………...(6) online ordering. Finally, when you receive an order, e-mail the customer to ………...(7) receipt and to inform them when the goods will be ………...(8). c) logo b) symbol 1 a) flag c) impresses b) marks 2 a) brands c) search engine b) modem 3 a) homepage c) shows b) appeals 4 a) attracts c) Bring b) Give 5 a) Take c) secure b) proof 6 a)safe c) despatch b) acknowledge 7 a)thank c) purchased b) shipped 8 a)exchanged 2. LANGUAGE REVIEW: MODALS A. Match each sentence to the concept expressed by the modal in bold. a) No obligation/No necessity b) Advice c) Obligation/Necessity d) Prohibition 1. Online retailers should offer secure online ordering. 2 You have to work very hard to attract visitors to your site. 3 If you need a password, you mustn't let anyone else use it. 4. People like it when they don't have to register to visit a site. B/ Rewrite these sentences using an appropriate modal to replace the words in italics. 1. If you want your website to be effective, it is necessary to work on it all the time. If you want your website to be effective, you have to work on it all the time. 2. It is a good idea for online retailers to despatch orders quickly. Online retailers................................... . 3. One of the good things about their website is that it is not necessary to register. One of the good things about their website is that you......................... 4. It is a good idea to put your logo on every page of your site. You....................................... . 5. If you order before March 15, there's no obligation for you to pay until July. If you order before March 15, you ........................................ 6. This deal is very important for all of us, so no mistakes please ! This deal is very important, so we....................................... . C/ Match the following sentence halves, as in the example.
a) so we had to order some more. 1. We were all in agreement b) so we'll have to exchange them. 2. You'll need your User ID and c) so we didn't need to discuss the password each time deal any further. 3. We didn't have any more paper in d) which means we didn't have to stock queue! 4. We ordered online, e) so you mustn't forget them! 5. If they have an online catalogue f) we won't have to ask them to send 6. They say some of the goods are us one. damaged D/ Look at the sentences in exercise C and complete the following table. Past Present Future have to ……………………. ……………………. don't have to ……………………. ……………………. 2.3 WRITING: Making an order Complete the online order form with the ten missing items. a) 5 e) 155 i) Edinburgh b) 10 f) 1,581.3 j) Unit price c) 50 g) T-shirts d) 83.20 h) Tim Atkinson BEBOPTENNISGEAR *** SECURE ONLINE ORDER FORM ………..(1) Quantity Item Code Total cost 1 Ball machine BM/709 €750 €750 …………(2) 'Champ' rackets RCH43 €55 €550 € ........(3) 50 Tournament' balls TB €3.10 …………(4) 'Regular' balls RB €2.49 € 124.5 …………(5) Gear bags B27-H €10 €50 10 ……………(6) T/12 €3.50 €35 Gross total €1.664:5. Discount @ 5% € ………(7) Net amount due € ………(8) Name:.....................................(9) Company: Atkinson's Ultimate Sports Centre Address: 45 Dayton Gardens ……………………………..………(10) Post code: EH55EY Phone: 0131 5488937 E-mail: atkinson@btintemet.com THANK YOU! Replying to an order
B/ Put the sentences in the correct order, 1-8. To: atkinson@btinternet.com Cc: bebopaccounts@easynet.co.uk Bcc: Subject: .Your order 21.06 …… DearMrAtkinson …… If you have any queries, please contact us at . …… We confirm that you have ordered the following items from our online catalogue: 1 Ball machine: BM//09 10 'Champ' rackets: RCH43 50 'Tournament'balls: TB 50 'Regular'balls: RB 5 Gear bags: B27-H 10 T-shirts; T/12 …… We are now dealing with your order. …… Looking forward to doing business with you again. …… The sum of €1,581.3 has been charged to your credit card, and the goods will be shipped on June 24. …… Yours sincerely …… Thank you for your order of June 21. C/ These phrases are often used when replying to an order. Complete them with words from the box. deliver doing hesitate receipt placing 1 Thank you for.................. an order, with (name of the company). Thank you for your order of (date). We confirm..................2 of your order'dated... Shipping normally takes two to three days/a week/etc. We can ..................3 within a week/a month/etc. Do not .................4 to contact us if you need further information/further details. If you have any queries, please contact us. We look forward to further orders from you. Looking forward to .................5 business with you again. Editing D Read this short text about writing business e-mails. • In most of the lines 1-11 there is one extra word which does not fit. Some lines, however, are correct. • If a line is correct, put a tick (V) on the appropriate line.
• If there is an extra word in the line, write that word in the space provided. Basically, the same rules apply for both business e-mails and 1. ……….. letters: be clear, be polite, and be brief. Over the past of ten 2. ……….. 3. ……….. years, there has been a tendency for business correspondence to become a simpler, more informal, and this 4. ……….. 5. ……….. tendency is often even more visible in e-mails. But some 6. ……….. things they have not changed. Clarity of layout is still 7. ……….. important, so use paragraphs and can space them out. Grammar and spelling too need to be accurate if you want to 8. ……….. 9. ……….. make a good impression on your business and partners. 10. ……….. Remember that even the best spellchecker cannot find all 11. ……….. errors, so always to check your e-mails carefully for accuracy.
UNIT 3: Companies 3.1 VOCABULARY Select the noun from the box which can combine with all three verbs in each group. a profit interest money 1 make 2 make 3 pay earn ……… earn ……… earn ……… invest forecast charge B/ Complete the sentences with an appropriate combination (verb + noun) from exercise A. 1. Put your money in a savings account, so it will........................... 2. An asset is something belonging to a business that has value or the power to........................... 3. The company did not.......................... . It just broke even. 4. Unfortunately the companyran out of money to.......................... on its bonds. 5. Alfitel.......................... of 400,000 euros for next year. C/ Fill in the missing letters to answer the questions. What do you call the department in a company: 1. …that keeps a record of the money coming in and going out? _cc _ _ _ _ _ 2. ...concerned with studying new ideas and planning new products? _ _ s_ _ _ _ h and _ _v_ l _p_ _ _ _ 3. ...Involved with managing and organising its work? _dm _ _ _str_ _ _ _ _ 4 ...that deals with selling and promoting its products? S_ _ _ s and m_rk_ _ _ _ _ 5 ... that deals with employees, keeps their records and helps with any problems they might have? H_ _ _n r_ _ _ _ _ _ _s D Complete the text with the best word. Annual Report Alfitel is committed to creating and delivering value - value to its customers, value to its employees, and value to the region. Our success in moving towards this goal is most evident in the financial .......1 for this year. Our ........2 at the dose of the year was 140 million euros, that is, an increase of 12% over the previous year. This strong ........3 in a rather difficult year for the economy

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