Cisco unified ip ivr

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  • This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for Unified CCX. This design guide assumes that the reader is already familiar with the following concepts: • Cisco Unified CallManager Administration • Unified CCX and Cisco Unified IP IVR (Unified IP IVR) administration • General system requirements and network design guidelines available from your local Cisco Systems Engineer (SE)

    pdf93p batrinh 11-08-2009 138 22   Download

  • This document provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Unified CCX), Release 6.0. With proper planning, design, and implementation, Unified CCX provides a reliable and flexible voice processing and contact center solution for the enterprise. This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for Unified CCX.

    pdf104p batrinh 11-08-2009 161 45   Download

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