Customers’ Challenges

In recent years, the fourth industrial revolution has been progressing strongly, resulting in numerous accomplishments that have profound implications for various industries and sectors of the economy, including the banking sector. In the context of the digital transformation boom, traditional banking models have undergone modifications and advancements with the aim of boosting competitiveness and efficiency, leading to the emergence of the Open banking .

3p zizaybay1101 09-05-2024 9 3   Download

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The objective of this study is to identify challenge and opportunity in designing LP. Five dimensions associated with designing loyalty programs such as membership, point structure, benefit, communication program, and partnership have been identified.

15p lucastanguyen 01-06-2020 12 4   Download

Price and promotion is the chief P’s of cosmetic market. Retaining customer is a challenging task for each marketer. The study investigates the demographic factors and their association with cosmetic brand preference.

8p guineverehuynh 22-06-2020 6 0   Download

Contact Center Applications Market Trends in Vietnam introduction: Market Condition and Situation, Major Market Trends, Customers’ Challenges, Key Drivers for Growth, Top 3 Applications in Vietnam & Future Outlook, Suggestions for CC apps Vendors,...

10p biology 26-01-2016 42 5   Download

"Customer Relationship Management: The Winning Strategy in a Challenging Economy" As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.

14p hoanglong20122012 30-07-2012 117 20   Download

Asset Management as a Framework to Address Uncertainty “Meeting agreed customer and environmental service levels while minimizing life cycle costs”.

35p conrepcon 13-04-2012 74 13   Download

As an independent professional, a self employed freelancer or a small business owner one of the most challenging tasks is marketing. You know how to do what it is you do really well, you know you can offer value to people, you just don’t know how to locate people (prospects) and convince them to use your services or products (become customers).

2p hgiang 11-03-2009 194 12   Download

Our goal is to offer you exceptional content and advice on “Real CRM”—what we call CustomerThink—so that you can guide your CRM program on the road to success. We want to make you think and encourage you to challenge our thinking too! It allows us all to learn and grow as we take the customer-centric journey together.

23p badkid 10-03-2009 135 29   Download

CRM strategy (Customer Relationship Management) is a business philosophy, stemming from Relationship Marketing that joins strategy and technology, with the aim of creating value for both customers and the company. In this paper we justify the interest of establishing a formal system to measure CRM performance. In order to do that, we first focus on the role of marketing performance measurement throughout the time. Then, we compare different frameworks and metrics used to measure performance in the CRM era.

15p moser 04-03-2009 247 64   Download