District education office

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

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THE EAST ASIAN FINANCIAL CRISIS: A CRITICAL EXAMINATION OF FOUR ALTERNATIVE MODELS David Card and Alan Krueger provided the SAT data used throughout. Cecilia Rouse provided the hard-to-obtain School District Data Book used in Chapters 1 and 2. Saul Geiser and Roger Studley of the University of California Office of the President provided the student records that permitted the research in Chapter 3.

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Acknowledgement Thank you to all who have joined and supported the HOPE network since 2003, and contributed to the development of the HOPE Programme: o o o o o o o o o o Australian High Commission (Direct Aid Program) for supporting the development & production of the HOPE- ESD Teachers Guide; British High Commission; European Commission; Vodafone ATH Fiji Foundation; British Petroleum South Pacific; SOPAC; Ministry of Education- Curriculum Development Unit & District Education Officers; particularly Mrs. Viniana Kunabuli, Mrs. Kelera Taloga & Mrs.

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The Community Water Monitoring Guide is a tool to be used with the Governing Water Guide, and has been developed and trialled with communities, teachers and students through Live & Learn’s formal and community education programmes.

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