Empirical study of servqual

The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study shows that, apart from the traditional banking, the development of the emergence of Internet banking on customer satisfaction can also be carried out by using SERVQUAL model.

15p viindra 06-09-2023 7 4   Download

To survive and excel in today’s competitive market organizations must realize the significance of customer-oriented business philosophies and quality management approaches in managing the business. Customers are becoming more aware of their requirements. Their expectations and perceptions are continually evolving making it more difficult for the service providers to measure and manage services effectively and efficiently.

11p tocectocec 19-05-2020 8 1   Download