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Factors influencing customer satisfaction
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The article examines the factors affecting the quality of tax consulting services of Deloitte Vietnam Tax Consulting Co., Ltd. when providing consulting services to corporate customers in Vietnam as well as FDI enterprises and businesses. multidisciplinary, multinational worldwide. It analyzes the correlation between tax consulting service quality and customer satisfaction estimates; At the same time, evaluates the influence of these factors on the basis of surveying the opinions of businesses that have been and are currently customers of the company.
15p
leminhvu111
07-06-2024
1
0
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The aim of the study is to identify the influencing factors and measure the extent of their impact on customer satisfaction about online shopping services at Aeon Hai Phong supermarket. With the conduct of an online survey of 150 respondents, authors applied Descriptive statistics, Frequency statistics, EFA discovery factor analysis on SPSS software.
7p
vipierre
02-10-2023
10
4
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This study was conducted to assess the customers’ satisfaction level with solid waste collection service in Salavane city, Salavane province, Laos. The interviewed data from 132 households have been tested and analyzed for the correlations between influencing factors and customers’ satisfaction.
6p
viwarmachine
01-07-2023
7
3
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The current retail banking sector is very dynamic and very competitive. In the past, many banks involved in retail banking attached much importance to establishing how the quality of service influences the satisfaction of their customers. Therefore, this paper seeks to contribute to the existing knowledge on the role played by the quality of service rendered to customers towards their general feeling of satisfaction with their retail banking service provider.
10p
vicedric
08-02-2023
3
3
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How to get customers’ satisfaction, trust and loyalty is not an easy question for Korean style restaurant in Vietnam. Brand experience is a key factor that has influences on customers’ satisfaction, customers’ repurchase and customers’ commitments with an organization. The authors use mix method of research that combines quantitative and qualitative methods to test the case of Gogi, a Korean style restaurant.
6p
visherylsandber
04-07-2022
16
4
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In recent years, a system of safe food stores has been formed and developed to meet the increasing demands of consumers. We observe that, safe food stores develop in competition for customers with other food retail systems such as traditional markets, supermarkets and trade centers. Based on such observation, the article studies the factors affecting customer satisfaction towards safe food stores.
14p
visherylsandberg
18-05-2022
12
2
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This paper investigates factors influencing customers’ satisfaction toward online brand community and online communities of National Economics University are taken as case study. A quatitative study is conducted with the sample size of 144 observations.
11p
visherylsandberg
18-05-2022
13
3
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The purpose of this study is to examine factors affecting undergraduate students' intentions in pursuing postgraduate study at universities in Ho Chi Minh City. Those factors are satisfaction, customer orientation of employee, personal traits and brand image. A survey was carried out on 256 participants for examining the impact in this research. SPSS statistics was applied for the study and other methods to test the effect. In addition, the results indicated that overall the factors positively influence undergraduate student’s intentions.
6p
alucardhellsing
04-05-2022
25
2
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C:/Users/ThiThi/Downloads/1_s2_0_s2452315118302182_main_3479.pdfCorporate social responsibility (CSR) has become a core concept in the context of the hotel industry where it is considered as a significant factor in competition and a firms' survival, primarily because CSR influences customer satisfaction.
7p
guernsey
28-12-2021
11
0
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The results show that individual variables and nature of the operation are the main factors influencing customer’s choice for banking services’ distribution channels. Moreover, we also find that service quality perceived by customers among different channels have dissimilar effects on overall customer satisfaction. The results also propose a conceptual model of multi-channel customer satisfaction in a Vietnamese banking context.
15p
huyetthienthan
23-11-2021
15
4
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This research is conducted to examine and evaluate determinants influencing the level of student satisfaction in the quality of auditing and accounting training at Vietnamese universities. Data were collected from 213 students of accounting and auditing field in three universities of National Economics University, University of Commerce and Academy of Finance. Exploratory factor analysis (EFA) and linear regression models were used to determine the determinants influencing student satisfaction in the quality of accounting and auditing.
10p
huyetthienthan
23-11-2021
21
1
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In this paper, four factors are found that have influence on customer satisfaction in restaurants: Service quality, Product quality, Environment and Price. In addition, the research also gives some contributions based on the research results, helping businesses understand customers and meet customer satisfaction requirements in the restaurant.
12p
cothumenhmong11
05-05-2021
47
4
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The researcher tries to find out the factors which influence customer satisfaction and also tries to check the relationship between customer satisfaction and customer loyalty. A primary research was conducted to collect the responses of the customers who like travelling.
12p
orianahuynh
08-06-2020
17
3
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This research is intended to systematize the theoretical background of chatbots and assess the factors affecting customer satisfaction when they use Facebook chatbot. The study provides an insightful analysis for planners and field workers who are involved in the promotion of Facebook chatbot for online stores in Vietnam.
12p
kelseynguyen
28-05-2020
19
0
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The relationship between perceived values; customer satisfaction and customer repurchase intention of organizations toward tour choice in Ho Chi Minh City (HCMC) was defined in this study. In addition, this study also identified the impacts of the five independent variables of tangibles, assurance, empathy, reliability and responsiveness and the intervening variables of perceived value and customer satisfaction on repurchase intention. Quantitative research was conducted by questionnaire with 300 middle and small organizations in HCMC.
12p
tozontozon
25-04-2020
19
2
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This study aims to determine the extent of the customer satisfaction factors that successfully influence chatbot acceptance in Indonesia. A sample of 119 respondents is chosen using Exploratory Factor Analysis method. The findings deliver valuable insight of four factors in satisfying Indonesian customers when using Chatbot.
8p
tozontozon
25-04-2020
12
2
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The study used Structural Equation Modelling (SEM) to test the proposed research hypotheses. It is found that there are four factors influencing customer satisfaction, including Corporate Image, Security, Service Price, Customer Expectations, Empathy.
14p
slimzslimz
08-12-2019
17
0
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A study objective is to identify key factors of QMS (Quality Management System) influencing the organizational performance in pharmaceutical factories getting GMP (Good Manufacturing Practices) certificate. The original research model consists of eight independent factors (leadership, process management, education and training, supplier management, customer focus, employee involvement, product design, and continuous improvement) and three dependent factors related to organizational performance (productivity, product quality and customer satisfaction).
17p
vithomasedison2711
14-08-2019
38
2
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Small and medium enterprises (SMEs) often account for a large proportion of the total number of enterprises and play an important role with almost all banks in many countries especially developing countries like Viet Nam. Therefore, providing good credit services to gain high level of satisfaction of them has strong influence on attracting and maintaining the customers and the competitive ability of Banks.
7p
vicapital2711
02-08-2019
37
0
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Customer satisfaction in mobile service quality: Evidence from hanoi and Ho Chi Minh city’s officers
This study explores the factors influencing the quality of telecommunication services in Hanoi and Ho Chi Minh City. By conducting an online survey of 413 office workers, the results indicate that among the five components of the perceived quality of telecommunications services, reliability, assurance, and empathy are Key factors affecting consumer satisfaction in Hanoi and Ho Chi Minh City.
18p
mat_vang1
14-01-2019
37
3
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