Health services quality

Quality of hospital care has been an increasing concern in Vietnam, especially in the overloaded situation at public hospitals in the whole country. Identifying related factors that influence the quality of hospital care is a critical work to improve the hospital performance and patient satisfaction. SERVPERF scale has been considered as a superior instrument for evaluating service quality, including in health care sector.

12p viuchiha 06-01-2025 0 0   Download

The dissertation studies the quality of health care services by health insurance at district hospitals in Thai Nguyen province. The dissertation has summarized the theoretical and practical basis of the quality of health care services by health insurance. In addition to the traditional factors that constitute the quality of health care service by health insurance, approached from the patient's side according to the SERVPERF model, include Reliability; Responsiveness; Assurance; Empathy; Tangibles.

28p caygaocaolon10 19-02-2021 23 3   Download

This study aims to determine the relationship of health services quality and satisfaction level in people of North Mamuju. Analytic observational research with cross-sectional study design, population of the entire community of North Mamuju regency and research subjects were aged >18 years.

7p guineverehuynh 20-06-2020 16 1   Download

On the basis of theoretical and practical research on the quality of health care services, this dissertation proposes a number of solutions to strengthen the quality management of medical examination and treatment services in public hospitals, contributing to the national mission of protecting, taking care, and improving citizens’ health.

28p dungmaithuy 18-09-2019 59 2   Download

Cheryl B Stetler*1, Lynn McQueen2, John Demakis3 and Brian S Mittman4 Address: 1Independent Consultant, Amherst, Massachusetts, USA, 2Office of Quality and Performance, U.S. Department of Veterans Affairs, Washington DC, USA, 3(Retired) Health Services Research and Development Service, U.S. Department of Veterans Affairs, Washington, DC, USA and 4VA Center for the Study of Healthcare Provider Behavior, Veterans Affairs Greater Los Angeles Healthcare System, Los Angeles, California, USA Email: Cheryl B Stetler* - Cheryl.Stetler@comcast.net; Lynn McQueen - Lynn.McQueen@va.

11p toshiba23 11-12-2011 70 4   Download

Candice C Bowman*1, Elisa J Sobo2, Steven M Asch3, Allen L Gifford4 for the HIV/Hepatitis Quality Enhancement Research Initiative Address: 1Health Services Research & Development, VA San Diego Healthcare System, San Diego, California, USA, 2Department of Anthropology, San Diego State University, San Diego, California, USA, 3Center for the Study of Healthcare Provider Behavior, VA Greater Los Angeles Healthcare System, Los Angeles, California, USA and 4Center for Health Quality, Outcomes, and Economic Research, VA New England Healthcare System, Bedford, Massachusetts, USA Email: Candice C B...

13p toshiba23 11-12-2011 41 2   Download

What is the International Fuel Quality Center (IFQC)? A specialized member service that provides comprehensive information and concise analysis to members on pertinent actions and issues facing the transportation industry worldwide. The service focus and emphasis is on automotive fuel quality, vehicle and engine related standards, and the health and environmental legislative and regulatory pressures leading these changes

20p tiennuhoiai 18-07-2010 128 10   Download