Identify efficiency changes during

Policyholder capability to easily and promptly change their insurance cover, in terms of contract conditions and provider, has substantially increased during last decades due to high market competency levels and favourable regulations. Consequently, policyholder behaviour modelling acquired increasing attention since being able to predict costumer reaction to future market’s fluctuations and company’s decision achieved a pivotal role within most mature insurance markets.

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The conceptual framework for this study was the theory of economic efficiency. Data consisted of semistructured interviews, annual fiscal reports, and proxy statements. All interpretations of the data were subjected to member checking to ensure trustworthiness of interpretations. Yin’s method of qualitative data analysis was adopted, which consisted of five sequential steps: compiling the data, disassembling the data, reassembling the data, interpreting the meaning of the data, and drawing conclusions from the data.

141p chauchaungayxua2 04-01-2020 24 3   Download