Improve customer service

Acknowledging the necessity, especially in Ho Chi Minh City, the author decided to conduct a research on the topic of “Factors influencing choices of using third-party logistics service providers of manufacturing companies in Ho Chi Minh city”. The topic does not only provide suggestions for 3PL service providers in Ho Chi Minh city to improve their operations and customer services, but also provide basis for further study of related issues surrounding the 3PL outsource decisions of different types of firms as well.

149p nkn8a8 19-07-2023 24 13   Download

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 7 3   Download

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 10 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 12 3   Download

Research purposes: Based on the theoretical research and the status of communication skills of call center agents with customers, the thesis proposes a number of measures to improve communication skills with customers for the agents in order to enhance the quality of customer support services via phone.

27p tunelove 10-06-2021 15 4   Download

The thesis aims to improve service quality, increase customer satisfaction, promote voluntary behavior, voluntarily obey the law participating in motor vehicle civil liability for third parties.

0p cothumenhmong6 17-07-2020 20 1   Download

Direct and oversee an organization's sales policies, objectives and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

3p lanjingyi 18-03-2020 61 4   Download

The research focuses on evaluating customer satisfaction withthe service quality, corporate image, service price, perceived value of lifeinsurancecompanies in Vietnam. Thereby, the research proposes recommendations to improve customer satisfaction with life-insurance companies in Vietnam.

27p bibianh 24-09-2019 50 5   Download

This research aims to examine a model of relationships among service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector. That addresses the lack of research of these relationships in terms of research setting and provides information for telecommunication companies in Laos improving their performance and competitive abilities.

156p change02 06-05-2016 62 4   Download

SERVICE PROCESS KAIZEN: ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE I drop MSAs that are not in SAT states or where available completion rate data cover less than two thirds of public enrollment. This leaves a sample of 931 districts from 50 MSAs. In spite of the serious limitations in the CCD data, the pattern of results in Panel D is quite similar to that in Panel C. Again, the student quality index is a strong predictor of completion rates, but its coefficient is (insignificantly) smaller in high-choice than in low-choice MSAs....

83p mualan_mualan 25-02-2013 86 16   Download

Review the types of decisions firms face in designing a sales force. Learn how companies recruit, select, train, supervise, motivate, and evaluate a sales force. Understand how salespeople improve their selling, negotiation, and relationship-building skills.

17p em_van 31-08-2012 121 16   Download