Indonesian decentralization

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

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The main objectives of this research are two fold. First, to make better or to improve the education planning mechanism at the Directorate for Development of Junior Secondary Education (DDJSE). Second, through improved planning, to expand the scope of service to the citizens of the country so that every citizen in Indonesia will have an equal access to Junior Secondary Education (JSE) and to improve the quality of JSE in Indonesia. To achieve these research objectives, practitioner research was used as an umbrella of research methodology with action research as the main research method.

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The meeting discussed problems and issues arising from the implementation of decentralization in education. It is related to my exegesis that discusses improving educational planning for junior secondary education in the Indonesian decentralization era.

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