Operational business activities

The study is carried out through two phases: In the first phase, the study uses qualitative methods to explore and find out main factors that local firms apply in their operations and business activities. This method is conducted through focus groups, in-depth interviews with 12 senior executives, CEOs, owners coming from Vietnamese firm in marketing communication industry. The second phase, main survey is implemented by using in both face to face interviews and direct mailing with broader scope to Vietnamese firm in marketing communication industry, in Ho Chi Minh City.

24p bibianh 19-09-2019 27 4   Download

KPIs for Callcenter refer to issues such as: inbound call center, Outbound call center, Order entry accuracy, Hitrate, Call management operator activities, Answered calls per hour, Total Calling Time, Average queue time of incoming phone calls... invite you to consult. Alternatively, you can refer to Bộ Tài Liệu Xây Dựng KPI Cho Doanh Nghiệp on TaiLieu.VN to learn more about KPI and BSC indicators of other departments in the business. Good luck!

9p vrohtovitamin 18-06-2019 17 1   Download

The Toyota Motor Corporation was founded in 1937 by Kiichiro Toyoda. It originally started as a subsidiary of his father’s company Toyoda Industries. The first vehicle, the Toyota AA, was produced in 1936 whilst the company was still associated with Toyoda. The brand as we know it became established as an independent company in 1937 and changed their name to Toyota. The name change was implemented to signify a separation of work and home, to simplify the pronunciation and because it only took 8 brush strokes (which is considered lucky) to write in Japanese.

26p grace_lady 12-07-2013 383 47   Download