Service quality in tourism

This paper evaluates sustainable urban bus service quality based on passenger perception and expectation in local tourism destinations in order to attain a comprehension of tourists’ attitudes towards local public transport. The study focuses on the combination of route 101 and 102 by Rapid Penang bus to investigate passenger satisfaction because the bus is the main public transport used by most tourist who use both routes. Data collection by questionnaire survey from 201 valid questionnaires was analysed using sustainable assessment model for both routes.

6p longtimenosee10 26-04-2024 5 1   Download

In theory, the integration of Kano Model and SERVQUAL into Quality Function Deployment is to remove the assumption of linear and to offer innovative input. Kano Model characterizes attributes for product or services based on the level of customer satisfaction towards the attributes. Indirectly it can facilitate SEVQUAL to determine level of priority to the improvement process required by the organisation based on certain categories requested, in which this is going towards into the improvement of customer satisfaction.

5p longtimenosee10 26-04-2024 1 1   Download

This study examine the link between the quality of services provided by tourism supplier and tourist satisfaction. This research also investigates the moderating role of logistic service performance on the relationship between quality service provided by tourism supplier and tourist satisfaction.

12p longtimenosee06 27-03-2024 7 2   Download

The paper aims to investigate the possible relationship between tourism supply chain and strategic partnership, read as a way to reduce and better manage the complexity in tourism industry. The previous studies on satisfaction in tourism have attracted the attention of practitioners and academicians, but its consequences on tourists revisit intention at traditional retail has not been widely carried out.

12p longtimenosee06 27-03-2024 7 1   Download

Recovery and growth of tourism are one of the greatest concerns of the Government as well as enterprises specializing in the travel sector. This paper aims to explore the impact mechanisms of factors on the travel intention and satisfaction of tourists in Vietnam, focusing on perceived service quality, monetary promotion, and social media.

11p vijeff 01-12-2023 9 3   Download

Part 1 of ebook "Medical tourism and wellness: Hospitality bridging healthcare (H2H)" provides readers with contents including: introduction and overview of hospitality bridging healthcare (H2H) - medical tourism and wellness; a systems model for hospitality bridging healthcare (H2H) as a driver for high quality patient/guest service delivery;...

317p dangsovu 20-10-2023 4 3   Download

Part 1 of ebook "Service quality in leisure and tourism" provide readers with content about: understanding quality in leisure and tourism; the leisure and tourism product; quality as a goal; the consumer; concepts of quality in leisure and tourism; customer satisfaction; the leisure and tourism experience;...

134p damtuyetha 16-02-2023 8 4   Download

Continued part 1, part 2 of ebook "Service quality in leisure and tourism" provide readers with content about: achieving or delivering quality; quality and culture change; quality management systems; quality management tools and techniques; measurement of quality; quality and human resource management;...

101p damtuyetha 16-02-2023 9 4   Download

Part 1 of ebook "Managing tourism and hospitality services: Theory and international application" presents the following content: managing customer satisfaction; quality and service management perspectives; convention delegates – the relationship between satisfaction with the convention and with the host destination: a case study; issues pertaining to service recovery in the tourism and leisure industries;...

187p damtuyetha 09-01-2023 11 2   Download

Continued part 1, part 2 of ebook "Vietnam tourism occupational standards: Food and beverage service" provides readers with information about standards such as: quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports; plan, manage and conduct meetings; operate basic security equipment;... Please refer to part 2 of the ebook for details!

111p tieuvulinhhoa 22-09-2022 14 5   Download

Continued part 1, part 2 of ebook "Vietnam tourism occupational standards: Tourist boat service" provides readers with information about standards such as: provide on-the-job coaching; deliver a group training session; quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports;... Please refer to part 2 of the ebook for details!

53p tieuvulinhhoa 22-09-2022 11 4   Download

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 20 2   Download

This paper presents the results of an empirical study on the influence of tourism service on tourist satisfaction in the case of Hanoi Old Quarters. Statistical techniques have been applied to analyze the data collected from 200 international and domestic tourists had visited Hanoi Old Quarters. Analysis results indicate that Coretourism experience, Hospitality, Value for money, Amenities and Food have a significant impact on tourist satisfaction.

9p huyetthienthan 23-11-2021 16 5   Download

The objective of this study is to propose some solutions to improve visitors’ satisfaction to Phu Quoc Island. The data of the study were collected from domestic and foreign tourists to the island. In the research, descriptive statistical methods, Cronbach Alpha reliability coefficient, factor analysis and regression analysis are used. The results show the positive points to be promoted and the negative points to be overcome then the researchers propose solutions to improve the satisfaction levels of visitors when experiencing tourist services in Phu Quoc in the future.

7p huyetthienthan 23-11-2021 18 5   Download

The paper outlines the challenges and difficulties that the hospitality industry in Vietnam is facing in managing human resources to cope with the growing demand for both Tourism and Hotel. These issues have a huge impact on ensuring the service quality in the hospitality industry to meet the expectations of both domestic and international customers.

6p viwinter2711 05-10-2021 12 1   Download

The objective of the dissertation is to research and explore the factors and the impact level of these factors on the satisfaction of community tourists in the Northwest. Since then, proposing solutions to help improve the quality of destination services at the community tourism destinations in the Northwest to better satisfy the needs of the community tourists in the Northwest.

0p caygaocaolon8 07-11-2020 48 2   Download

In recent years, tourist accommodation establishments have been growing in both quantity and quality, making an important contribution to the development of tourism products, socio-economic development in local. Expected to 2020, Vietnam's economy will continue to witness the boom of the accommodation service business with more than 20 million foreign visitors visiting and the outstanding growth of the hotel service industry.

12p tamynhan6 14-09-2020 35 2   Download

In the travel and tourism industry, people purchase travel and tour packages for different purposes: enjoyment, relaxation, education, sport, adventure, medical, pilgrimage, cultural, and social interaction, among others.

8p murielnguyen 01-07-2020 11 4   Download

The study found a number of key findings on the constraints of applying overall quality management in marketing tourism services in Saudi Arabia. The study recommended the need to adopt an integrated system of comprehensive quality management in hotel organizations in Al-Kharj governorate in order to ensure the implementation of sound and correct marketing programs for these organizations by removing the obstacles, which stand in the way of the application of managing the overall quality of these organizations.

8p tozontozon 25-04-2020 28 0   Download

This study aims to determine the relationship between the quality of tourism service provided to the customer and the dimensions of the quality of this service in the hotel industry in Al-Kharj governorate in the Kingdom of Saudi Arabia. The study is accomplished through the use of descriptive analytical method and found a strong correlation between the quality of service provided, and the dimensions of this quality.

6p tozontozon 25-04-2020 12 0   Download