Service quality measurement

The transition of patients between care contexts poses patient safety risks. Discharges to home from inpatient care can be associated with adverse patient outcomes. Quality in discharge processes is essential in ensuring safe transitions for patients.

10p vishanshan 27-06-2024 1 1   Download

This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective.

8p longtimenosee10 26-04-2024 3 1   Download

Supply chain management practices (SCMP) have progressively emerged as a contingent factor in improving sustainable performance in universities. More and more organisations including the manufacturing and service sectors are making use of SCM to improve their performance. This study aims to develop an effective instrument to measure SCM practices with reliable predictors to enhance product quality and business performance in education industries in Malaysia.

10p longtimenosee10 26-04-2024 4 1   Download

The importance of research competence in pre-service teacher education has been highlighted in many studies, but concerns over the lack and inconsistency of definition, measurement, and development of research competence still exist. This poses a challenge for pre-service education programmes to provide quality education to pre-service teachers in this area.

18p viarnault 25-04-2024 5 2   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 3 0   Download

This study aims to determine the factors affecting customer satisfaction with logistics enterprises’ logistics services in Vietnam. Data collected through survey questionnaires sent to customers who are currently using the services of businesses. Research has shown eight factors affecting customer satisfaction, including tangible factors, reliability, guarantee, empathy, responsiveness, perceived price, customer relationship service, and relationship quality-these eight factors measured through 35 observed variables.

10p longtimenosee07 29-03-2024 5 2   Download

Effective supply chain management is critical for the success of a business, ensuring efficient and cost-effective delivery of products and services while minimizing risks and enhancing the customer experience. This paper presents a case study on Avakino Ltd's supply chain management, analyzing its nature, challenges, and proposed recommendations. The study reveals that Avakino Ltd has an agile and global supply chain, sourcing products from low-cost suppliers in Asia and Africa.

11p longtimenosee07 29-03-2024 4 2   Download

This study emphasizes to measure the effect of service quality on purchase intention with mediating role of store image. The study majorly focused on paint brands available at stores of Manama, Bahrain. Reliability of data, descriptive analysis and Pearson correlation matrix was calculated by using SPSS. The relationship among study variables is tested trough structural equation modeling. Results highlighted that there is significant and positive relation between service quality and purchase intention of private label paint brands.

10p longtimenosee04 06-03-2024 2 1   Download

This study emphasizes to measure the effect of service quality on purchase intention with mediating role of store image. The study majorly focused on paint brands available at stores of Manama, Bahrain. Reliability of data, descriptive analysis and Pearson correlation matrix was calculated by using SPSS. The relationship among study variables is tested trough structural equation modeling.

10p longtimenosee04 06-03-2024 5 0   Download

Measurement scale was validated with Cronbach’s alpha, exploratory factor analysis (EFA). The results show that tangibles, reliability, and competency affect customers’ satisfaction with mobile banking service quality.

7p vimichaelfaraday 28-12-2023 9 4   Download

Ebook "At what price?: Conceptualizing and measuring cost-of-living and price indexes" examines the foundations for consumer price indexes, comparing the conceptual and practical strengths, weaknesses, and limitations of traditional “fixed basket” and COLI approaches. The book delves into a range of complex issues, from how to deal with the changing quality of goods and services, including difficult-to-define medical services, to how to weight the expenditure patterns of different consumers.

349p tuongnhuoclan 28-11-2023 7 3   Download

This study is aim to explore how logistics service quality of e-commerce can be measured in Vietnam context, especially targeted group of young consumers who are going to be fundamental purchasing power in the upcoming era.

12p vimulcahy 18-09-2023 9 7   Download

Patient satisfaction has been considered an indispensable measure in the process of evaluating hospital performance. A patient satisfaction survey can help explore possible gaps in hospital service to improve its quality. This aim of study is to investigate the impact of service quality dimensions on inpatients’ satisfaction in Hue University of Medicine and Pharmacy Hospital (HUMP hospital).

13p viindra 06-09-2023 7 1   Download

Part 1 book "Principles of operations management - Sustainability and supply chain management" includes content: Operations and productivity, operations strategy in a global environment, project management, forecasting, design of goods and services, managing quality, process strategy, location strategies, layout strategies; human resources, job design, and work measurement.

479p oursky01 24-07-2023 9 6   Download

Ebook Services Management: Part 2 presents the following content: Delivering Services on the Web; New Service Development and Process Design; The Service Encounter; Customer Loyalty; Creating a Service Culture; Performance Measurement in Services;...Please refer to the documentation for more details.

124p chankora 16-06-2023 4 4   Download

To examine whether black-white patient experience disparities vary by geography and within-county contextual factors. Data Sources: 321 300 Medicare beneficiaries responding to the 2015-2016 Medicare Consumer Assessment of Health care Providers and Systems (MCAHPS) Surveys; 2010 Census data for several within-county contextual factors.

12p vigamora 25-05-2023 5 2   Download

To propose and evaluate a metric for quantifying hospital-specific disparities in health outcomes that can be used by patients and hospitals. Our models isolate a hospital-specific disparity effect and demonstrate variation in quality of care for different groups of patients across conditions and hospitals. Illuminating within-hospital disparities can incentivize hospitals to reduce inequities in health care quality.

12p vigamora 25-05-2023 4 2   Download

To assess the accuracy of nursing home self-report of major injury falls on the Minimum Data Set (MDS). The nursing home-reported data used for the NHC falls measure may be highly inaccurate.

10p vigamora 25-05-2023 3 2   Download

To determine if increases in hospital discharge prices are associated with improvements in clinical quality or patient experience. We found no evidence that hospitals use higher prices to make investments in clinical quality; patient experience improved, but only negligibly.

10p vigamora 25-05-2023 3 2   Download

To develop and implement a measure of how US hospitals contribute to community health with a focus on equity. Data Sources: Primary data from public comments and hospital surveys and secondary data from the IBM Watson Top 100 Hospitals program collected in the United States in 2020 and 2021.

11p vigamora 25-05-2023 3 2   Download