Ebook The customer-focused library: re-inventing the library from the outside-in

presents the following content: Chapter 1: traditional library thinking, chapter 2: the constraints of tradition, chapter 3: it’s all about the customer, chapter 4: library as place, chapter 5: the library collection, chapter 6: library services, chapter 7: information technology, chapter 8: library staffing, chapter 9: removing the shackles of tradition.