Ebook Total quality management: Key concepts and case studies - Part 1

Chia sẻ: Khuynh Linh Nguyệt | Ngày: | Loại File: PDF | Số trang:247

Thêm vào BST

Báo xấu

8
lượt xem 1
download

Download Vui lòng tải xuống để xem tài liệu đầy đủ

Part 1 of ebook "Total quality management: Key concepts and case studies" includes the following main contents: Chapter 1 - Total quality management, an overview; Chapter 2 - Evolution of total quality management; Chapter 3 - Quality gurus; Chapter 4 - Leadership and TQM; Chapter 5 - Scientific management; Chapter 6 - System approach to management theory; Chapter 7 - Strategic planning; Chapter 8 - Cost of quality; Chapter 9 - Organization for TQM; Chapter 10 - Customer satisfaction;...

Chủ đề: