International Business - Chapter 19: International human resource management and labor relations

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"International Business - Chapter 19: International human resource management and labor relations" describe the nature of human resource management in international business, detail how firms recruit and select managers for international assignments, explain how international businesses train and develop expatriate managers, describe labor relations in international business.

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Nội dung Text: International Business - Chapter 19: International human resource management and labor relations

chapter 19 International Business, 6th Edition International Human Resource Management and Labor Relations Griffin & Pustay 19-1 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter Objectives • Describe the nature of human resource management in international business • Detail how firms recruit and select managers for international assignments • Explain how international businesses train and develop expatriate managers • Describe labor relations in international business 19-2 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter Objectives (continued) • Discuss how international firms conduct performance appraisals and determine compensation for their expatriate managers • Analyze retention and turnover issues in international business • Explain basic human resource issues involving nonmanagerial employees 19-3 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Human Resource Management Human Resource Management is the set of activities directed at attracting, developing, and maintaining the effective workforce necessary to achieve a firm’s objectives. 19-4 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Figure 19.1 The International Human Resource Management Process HRM’s Strategic Content Recruitment and Selection Training and Development Performance Appraisal Compensation and Benefits Labor Relations Contribution to Organizational Effectiveness 19-5 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
International Staffing Needs Managerial/Executive Employees Nonmanagerial Employees 19-6 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Scope of Internationalization Export Department International Division Global Organization 19-7 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Expertise Needs in Global Organizations Product line Functional skills Individual country markets Global strategy 19-8 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Centralization versus Decentralization of Control • Centralized firms – Favor home country managers – Most common amongst international division form • Decentralized firms – Favor host country managers – Most common amongst multidomestic firms 19-9 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Staffing Philosophy Parent Country Nationals (PCNs) Host Country Third Country Nationals Nationals (HCNs) (TCNs) 19-10 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Strategies for Staffing • Ethnocentric staffing model • Polycentric staffing model • Geocentric staffing model 19-11 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Figure 19.2 Necessary Skills and Abilities for International Managers Skills and Abilities Skills and Abilities Necessary to Do Necessary to Work the Job in a Foreign Location •Technical •Adaptability •Functional •Location-specific skills •Managerial •Personal characteristics Improved Chances of Succeeding in an International Job Assignment 19-12 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Recruitment of Managers Experienced Younger Managers Managers 19-13 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Selecting expatriates is an important element in international HRM. 19-14 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Selection of Managers Managerial competence Appropriate training Adaptability to new situations 19-15 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Table 19.1 Questions from AT&T’s Questionnaire for Screening Overseas Transferees 1 • Would your spouse be interrupting a career to accompany you on an international assignment? If so, how do you think this will affect your spouse and your relationship with each other? • Do you enjoy the challenge of making your own way in new situations? • Securing a job upon reentry will be primarily your responsibility. How do you feel about networking and being your own advocate? 19-16 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Table 19.1 Questions from AT&T’s Questionnaire for Screening Overseas Transferees 2 • How important is it for you to spend significant amounts of time with people of your own ethnic, racial, religious, and national background? • As you look at your personal history, can you isolate any episodes that indicate a real interest in learning about other peoples and cultures? 19-17 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Table 19.1 Questions from AT&T’s Questionnaire for Screening Overseas Transferees 3 • How able are you in initiating new social contacts? • Can you imagine living without a television? • Has it been your habit to vacation in foreign countries? • Do you enjoy sampling foreign cuisine? • What is your tolerance for waiting for repairs? 19-18 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Culture Shock Culture shock is a psychological phenomenon that may lead to feelings of fear, helplessness, irritability, and disorientation, which is commonly experienced by new expatriates who may experience a sense of loss regarding their old cultural environment as well as confusion, rejection, self-doubt, and decreased self-esteem from working in a new and unfamiliar cultural setting. 19-19 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Figure 19.3 Phases in Acculturation Honeymoon Disillusionment Adaptation Biculturalism 19-20 Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall