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Lean healthcare practices and operational performance: Safety climate as a moderator
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The results indicate that operational aspects and sociotechnical aspects improved operational performance, showing that these are the important elements that should be seriously considered by practitioners. However, safety climate as a moderator failed to support the relationship between operational aspects and sociotechnical aspects on operational performance. These findings have contributed theoretically, practically and methodologically with imperative implications to academicians, policy-makers and private hospitals specifically.
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