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Lecture Operations now: Supply chain profitability and performance (3/e): Chapter 17 - Byron J. Finch
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Chapter 17 - Workforce: Optimizing human capital. After reading the material in this chapter, you should be able to: Describe how the workforce contributes to profitability, explain how expectations for employees are increasing, explain the impact the workforce has on value, use the customer experience grid to describe the relationship between customers and employees,...
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