Luận văn Thạc sĩ: Tạo động lực lao động tại Trung tâm Vận hành Khai thác Toàn cầu – Tổng công ty Mạng lưới Viettel

The effectiveness of human resource management, particularly employee motivation, is critical for any enterprise's success in today's competitive environment. Attracting, retaining, and inspiring a high-quality workforce is a persistent challenge, with motivated employees directly contributing to productivity, innovation, and the achievement of business objectives. This research focuses on the Viettel Global Operation and Exploitation Center (TT VHKTTC – VTNET), a key player in the Information and Communication Technology sector, where optimizing motivation strategies remains crucial despite efforts to foster a positive work environment. The study aims to delve into the theoretical foundations of employee motivation, analyze the current situation and challenges at TT VHKTTC, and propose practical solutions to enhance the workforce's dedication and performance, especially in the context of the rapidly evolving 4.0 industrial revolution.

Leaders and human resource managers at Viettel Global Operation and Exploitation Center, academics and students in Business Administration and Human Resource Management, and policymakers focused on employee motivation strategies in large technology corporations.

This thesis, titled "Enhancing Employee Motivation at the Global Operations and Exploitation Center – Viettel Network Corporation," undertakes a comprehensive study to address the critical role of human resource motivation in business success. The research is structured into three main chapters. Chapter 1 establishes the theoretical foundation by systemizing core concepts of needs, motivation, and employee motivation within enterprises. It explores influential theories such as Maslow's Hierarchy of Needs, Stacy Adams' Equity Theory, Victor Vroom's Expectancy Theory, and Herzberg's Two-Factor Theory, alongside discussing various financial and non-financial tools for motivation and criteria for evaluating their effectiveness. Chapter 2 presents a detailed analysis of the current state of employee motivation at TT VHKTTC – VTNET. This involves examining the center's formation, organizational structure, operational characteristics, and human resource profile, while also evaluating existing motivation tools and influencing factors. The chapter identifies both the successes and the limitations in current motivation practices, alongside their underlying causes. Building upon this analysis, Chapter 3 proposes a series of strategic solutions designed to strengthen employee motivation at the Center. These include improvements in job analysis, performance evaluation, compensation and rewards (salary, bonuses, benefits), training and development programs, fostering a professional working environment, and implementing spiritual incentive measures. The methodology combines extensive literature review with empirical data collection, including secondary data from internal reports (2018-2020) and primary data through online surveys and interviews with leadership and staff, to ensure the proposed solutions are practical and relevant. The study offers significant theoretical contributions by systematizing motivation concepts and provides immense practical value through its feasible recommendations for TT VHKTTC, ultimately aiming to boost employee dedication, optimize performance, and contribute to the corporation's sustainable growth in the fast-paced IT&T industry.