Oracle CRM On Demand Dashboards- P9

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Oracle CRM On Demand Dashboards- P9: There are many people I would like to thank as I sit here after having just penned the final chapter of this book. I am sure I will miss many specific people if I tried to list them all, but I am compelled to mention some specific supporters.

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  1. Chapter 6: Displaying Reports on the Dashboard 137 Formatting Columns in the Pages Area Columns that you add to the Pages area control the content of the page selector drop-down list. This area uses column values in a very different way than the other areas, so it stands to reason that the options on the columns here are a little different too. In the More Options menu of columns in the Pages area you will find some of the same options but the effects are unique. The Hidden option hides the column values, just like in other areas, but since the column values in the Pages area are displayed in a drop-down list, the application of the effect is rather counterproductive. Since the combination of column values determines the content of the page selector, hiding one of the columns causes repeating values in the drop-down list. I have never needed to do this. If you are creating a separate drop-down list for each column, hiding a column results in an error, as you must display at least one value per drop-down list. When you add multiple columns to the Pages area, it is the combination of these columns that determines what the pivot table page contains. Each unique combination of column values from each column results in a separate page. The column headings are initially displayed on a single line separated by a hyphen, and the values on the single drop-down list are also hyphenated. To create a new drop-down list for each column, click the More Options button on the column and select the Start New Page Dropdown option. A new drop-down list for the column appears on the next line in the Pages area of the pivot table. As with the other areas, you will find the New Calculated Item option on your More Options menu for the columns in the Pages area. The New Calculated Item gives us the same flexibility here as in the other area, only the values appear in the drop-down lists. You can use calculated items in the Pages area to filter out pages or group data into single pages. The process for creating a new calculated item here is the same as in other areas of the pivot table. Just as we are able to add column totals to create a summary section in the Sections area, you can also create summary page options in the page selector drop-down list. All columns in the Pages area have a Totals (Σ) button except for the last column. Click this button to open the Total menu. Initially, the None option is checked. To add a summary page, select the Before, After, At The Beginning, or At The End option. The Before option creates a page value in the list before each column value. The After option gives you the additional page value after each column value in the drop-down list. The At The Beginning and At The End options will group all of your total pages before or after all of the values in the drop-down list. The default label for the new value is the column value followed by “Total.” You can change this if you like by clicking the Σ button and selecting Format Labels. A typical Edit Format window opens with the Folder field at the top of the window. Enter a new label into this field. Like before, if you want to retain the value name in the heading, you can use the “@” wildcard to represent the value name.
  2. 138 Oracle CRM On Demand Dashboards Since the label for the new page actually appears in the drop-down list, any format changes you make beyond the name are ignored. You can format the values in the summary pages by clicking the Σ button and selecting Format Values. Again, a typical Edit Format window opens where you can format the font, cell, and border for the measure values in the section. When you display a summary page in the report, the data is formatted according to the settings here. Pivot Charts On the Edit View screen for the Pivot Chart view, you will find a Chart Pivoted Results check box and a Chart Position field in the header bar. Click this check box, and a chart based on your pivot chart data is inserted into the Pivot Chart view at the location selected in the Chart Position field. Most of the basic charts are available as a pivot chart, but there are some differences in how you format the charts. Bubble charts and scatter charts are not available as pivot charts. Pivot charts are based on the rows, columns, and measures in your pivot table. To insert a chart, click the Chart Pivoted Results check box. The default position is to the right of the pivot table, but you can choose to place the pivot chart on the left, top, or bottom. You can also hide the pivot table and display only the charted pivot data. One thing you will notice about pivot charts is that you do not select the columns you want to display and assign the axis on which column data displays. The control for this is in the layout of your pivot table. The locations of the row data, column data, and measures differ by chart. Select the graph, type, and style for your pivot chart, just like you would for a Chart view. Most of the chart controls for pivot charts are also the same as the controls available in the Chart view. The first button in the toolbar is the General Chart Properties button. Click this button to add a title to your pivot chart, specify how labels will appear, change the data format, and specify the size for the chart. The only tangible difference between the pivot chart and a normal Chart view here has to do with the sizing of the chart. There are no slider bars for adjusting size. You have to do that here for the pivot chart. The next button is the Axis Titles And Labels button. This button opens the Axis Titles & Labels screen, which contains two or three tabs, depending on the chart type. The Left tab (and Right tab for a line bar combo) allows you to configure the title and label formats of the vertical axis. The Bottom tab also has a Title section and Labels section for modifying the title and scale labels of the bottom axis. Clicking the Axis Scaling button opens the Axis Scaling window. Your Axis Scaling window will have one or two tabs, depending on the type of chart. A line bar combo, for instance, has a scale on the left vertical axis and on the right vertical axis. Both the Left and the Right tabs on the Axis Scaling window contain the same fields, but may have different settings within those fields. Here you can adjust the range of your axis scale and the number of major and minor tick marks. You can also add scale markers to your pivot charts.
  3. Chapter 6: Displaying Reports on the Dashboard 139 To the right of the Axis Scaling button is the Additional Charting Options button. This opens the Additional Charting Options window. This window contains the Gridlines tab, Legend tab, Interaction tab, and Borders & Colors tab. On the Gridlines tab you can change the color of the major and minor grid lines. Clicking the Override Defaults check box enables the check boxes on the tab that allow you to disable major and minor vertical and horizontal grid lines. On the Legend tab you configure if and where your chart legend appears. The Interaction tab allows you to select the type of interaction that will occur when a user clicks on part of the chart. The Borders & Colors tab allows you to set a color for your chart’s background, text, and border. The Format Chart Data button opens the Format Chart Data window where you can format the appearance of your chart data elements. On a pivot chart, the Format Chart Data window contains two tabs. The Positional tab you are familiar with from the normal Chart view. On the Positional tab you can specify the color and style for each series and each chart component. The Conditional tab gives you a formatting option that you do not have with the normal Chart view. On the Conditional tab, you will find each of the columns in your pivot chart listed on the left side of the tab. Click the Add Condition button. A submenu appears that contains the list of columns in the pivot chart. Select the column to which you would like to add a conditional color format. A typical Create/Edit Filter window opens. Designate the operator and values for the condition and click OK. A new condition is added to the tab for the selected column. Click the Color box for the condition and select a color from the palate. Now, whenever the condition is met, the chart element representing that column will change to the specified color. You can continue to add conditions to the column, change their order using the arrow buttons, delete them using the X button, and modify the condition by clicking the Filter button. With the line bar combo and pie charts, you are able to make additional special formatting changes by clicking the Advanced Properties button. On the line bar combo, the Chart Type Special window contains a single check box that allows you to synchronize the line and bar axis scales. For the pie chart, you are able to format the data values as a percentage of the total or the actual value represented by each wedge. You can also define what information is included in the data label. You can display the value only, the name only, or both name and value.
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  5. Chapter 7 Dashboard Filter Prompts
  6. 142 Oracle CRM On Demand Dashboards T here are many ways to filter a report in Oracle CRM On Demand. Most reports, in fact, employ at least one, and often more than one, type of filter. Regardless of the type of filter, they all have three things in common. Every filter must have a column, condition, and value. The column identifies the specific table and column from the database that you are using to filter the report. The condition describes how the filter is applied to the values in the column, such as “is equal to” or “is greater than.” Finally, the value portion of the filter tells the report filter what to look for in the data. Putting it all together, we end up with a complete filter, such as “revenue is greater than 1000000.” In this chapter, we will look at the dashboard filter prompt, which allows you to pass filter conditions and values to a filter on one or more reports included in a dashboard. Filter Prompt Basics A dashboard prompt filters the results of the embedded reports to show only the results that match the criteria present in the prompt. A dashboard prompt can filter every report embedded in a dashboard or only the reports on the same page as the prompt. When present on a dashboard page, the prompt is generally placed at the top of the page, as shown in Figure 7-1. This makes the most sense, since we generally read from the top of the page to the bottom. When developing your dashboard prompt, you will select columns from the subject area for the prompt and specify how they should appear on the prompt and how users will enter or select values for the filter. Just like any filter, each prompt must have a column, condition, and value. For each column you want to filter using the dashboard prompt, you must have the same columns represented in each report on the dashboard. The columns do not need to be visible in the report as long as they are included in the report filter with the condition set to Is Prompted. Columns in the prompt that are not included in a report will not be filtered and will have no effect on the report. FiguRe 7-1. Dashboard with filter prompt
  7. Chapter 7: Dashboard Filter Prompts 143 Building a New Dashboard Filter Prompt You will use the Answers On Demand application to build your dashboard filter prompts, and you start in exactly the same way when beginning to build a report. Open the Reports tab in Oracle CRM On Demand, and click the Design Analysis link. This brings you to the Getting Started screen in Answers On Demand, just as described in the previous chapter. Dashboard filter prompts are built on a subject area just like a report; typically, your dashboard prompt will use the same subject area as reports located on the same dashboard, but this is not a requirement. To begin building your dashboard prompt, select any subject area on the Getting Started screen. When I say that you can choose any subject area, I mean it really does not matter which subject area you choose here to begin with because you will be selecting the actual subject area for your dashboard prompt in a moment. Essentially, we just need to get ourselves to the Build And View Analysis screen in order to click the New Dashboard Prompt button. The New Dashboard Prompt button is the rightmost button located above the Active Subject Area heading on the left side of the Build And View Analysis screen, as shown in Figure 7-2. When you click the New Dashboard Filter button, Answers On Demand will ask if you want to save the current analysis before you continue. Generally, I have nothing to save at this point, as I only opened the Build And View Analysis screen to get to the New Dashboard Filter button. Clicking Cancel on the dialog box results in a pop-up list of all of the subject areas, with the Reporting subject areas at the top of the list and the Analytics subject areas at the bottom. Selecting the subject area you want to use for your dashboard prompt takes you to the Dashboard Prompt screen shown in Figure 7-3. On this screen, you add columns to your dashboard prompt by clicking columns in the Columns list, just like you would for a report. Your dashboard filter prompt must have at least one column from the subject area and can contain as many columns as you like. Of course, you will want to consider how many columns you really need in the prompt. Adding too many columns will affect the performance of FiguRe 7-2. New Dashboard Filter button
  8. 144 Oracle CRM On Demand Dashboards FiguRe 7-3. Dashboard Prompt screen the dashboard prompt, since columns that show values in a drop-down list must query the Oracle CRM On Demand server to populate the list. Oracle recommends that you limit your dashboard prompts to nine or fewer columns for this reason. As you click columns in the Columns list, they appear in the Prompts section of the Dashboard Prompt screen. You will notice that the columns appear differently than they do when you add them to a report. The columns are added to the screen arranged in a vertical list, with each column identified in a row containing nine fields. You can adjust the grouping, column formula, operator, control, shown values, value defaults, variable, label, and order for each column in your dashboard prompt. Dashboard Prompt Scope At the top of the screen you will find a single field in the Dashboard Prompt section. The Scope field controls how the filter is applied on dashboards with multiple pages. If you select Dashboard in this field, the dashboard prompt affects every page of the dashboard but does not need to appear on every dashboard page. If you set the dashboard prompt’s scope to Page, the dashboard prompt affects only the dashboard pages to which you have added the dashboard prompt. If you have a multiple-page dashboard with different dashboard prompts appearing on each page, be sure you set the scope of the dashboard prompts appropriately, as a prompt with a scope of Dashboard will override any values set on dashboard prompts with a scope of Page. grouping Dashboard Prompt Fields All of your dashboard prompt columns will be displayed on your prompt in a single row by default, as shown in Figure 7-4. The columns are listed vertically on the
  9. Chapter 7: Dashboard Filter Prompts 145 FiguRe 7-4. Ungrouped dashboard filter prompt Dashboard Prompt Edit screen, regardless of how you ultimately arrange the columns, so you may find it useful to click the Preview Analysis button in the upper- right corner of the screen as you are building your dashboard filter prompts. If you want to stack the fields in your dashboard filter prompt, or group filter fields into more than one row, you can group columns together using the Group check boxes. To start a new row, select the Group check box to the left of the column you want to appear in the first position of the new row. Figure 7-5 shows a dashboard filter prompt with multiple rows of fields. Dashboard Prompt Column Formulas As you add your columns to the dashboard prompt, you will notice that the column name appears under the Column heading and there is an Edit Formula button to the right of the column name. You can modify the formula for the dashboard prompt column by clicking this button, which opens the Edit Column Formula window. Every column in Oracle CRM On Demand has a formula. Unedited, this formula is known as the analytic field reference and contains the table and column name that is referenced by the column in your reports and dashboard prompts. As an example, Account.“Account Name” is the formula for the Account Name column from the Account table. The table is identified before the period, and the column is identified after the period. In this case, the column name is inside of double quotation marks because it contains a space. FiguRe 7-5. Grouped dashboard filter prompt
  10. 146 Oracle CRM On Demand Dashboards There is one very important rule regarding column formulas that you must remember when developing a dashboard filter prompt. The formula in the dashboard prompt column must exactly match the column formula in the report. The great news here is that most of the system fields that you will frequently filter on have the exact same formula from one subject area to the next. That means that a dashboard filter prompt built on the Activities subject area contains the same Account.“Account Name” formula in the Account Name column as the Accounts subject area. You can successfully filter on columns with custom formulas as long as the custom formula is exactly the same in both the dashboard prompt and the filtered report. For instance, if you have a CASE statement in your report that groups accounts into different categories based on revenue tier and account type in your report, and you want to allow users to select one of these categories in your dashboard prompt, you just need to copy the formula from the report into a formula field on the dashboard prompt. Again, they must be exactly the same, so copying and pasting the formula is your most reliable method. Selecting Operators Because you have set your report filters to the “Is Prompted” operator on your reports, the report is expecting to receive filter information from some other source: a dashboard filter prompt. We have identified the column and ensured that the formulas are exactly the same, so the link between the report column and dashboard filter column is made. Next, we need to make sure that the filter on the report receives the operator and value in order to filter the report based on dashboard prompt selections. The operator selected here for each column will obviously affect the way the values are applied to the filters on the reports in the dashboard. Some of the operators require a bit of explanation on the dashboard prompt itself, since an edit box next to a field labeled “Revenue” does not give you quite enough information about the filter. For this reason, the field control will sometimes contain a bit of text describing the operator where needed. The text that appears is indicated in Table 7-1. Each column in the dashboard filter prompt has an operator identified under the Operator heading. The available operators will change based on the data type of the column. The operators and the field types for which they are available are shown in Table 7-1 as well. Most of these operators are straightforward and do not need any additional clarification, but I would like to mention that the “is LIKE” operator allows for a wildcard. Your users will be able to use a percentage sign (%) as a wildcard character when entering a value in the dashboard prompt using the “is LIKE” operator. Selecting Controls Next up in the dashboard filter prompt column configuration is the control. The control options on the dashboard filter prompt columns allow you to specify the
  11. Chapter 7: Dashboard Filter Prompts 147 Operator Field Types Operator Text Is equal to or is in All field types Is not equal to or is not in All field types NOT Is less than All field types < Is greater than All field types > Is less than or equal to All field types = Is between All field types Between and Contains Text fields only Begins with Text fields only Ends with Text fields only Is LIKE (pattern match) Text fields only TaBle 7-1. Dashboard Filter Prompt Operators type of field that will be presented to the users of the dashboard. For each prompt field in the dashboard, the user will either enter a value into an edit box (text field) or select value(s) from a drop-down list or multiselect list. Date and Date/Time columns have an additional option of the Calendar control. The Multiselect control is only available for those columns where the operator selected is valid for more than one value. Those operators are “is equal to or is in,” “is not equal to or is not in,” and “contains.” Showing Values in Dashboard Prompt Fields As we continue through the configuration options on your dashboard filter columns, we encounter the show settings. For the vast majority of your dashboard filter prompts, this setting is rather simple. You have the option of showing all values or limiting the values based on a SQL query. The SQL option is described later in the “Advanced Filter Prompts” section. For now, we will continue to focus on the basics. If your control provides a list of values to the user, you have either one or two check boxes in the Show section. The (All Choices) check box, when selected, enables an option in your drop-down list. The (All Choices) option essentially includes all values in the filter. When you have multiple columns in your dashboard, you can use the Constrain check box to limit users’ choices for the subsequent selections. For example, suppose one column filters on Account Type and the next column filters on City. By selecting the Constrain check box for City, you limit the City column to only show
  12. 148 Oracle CRM On Demand Dashboards those cities where the selected Account Type is present in the data set. Any column that you constrain is constrained by all of the other columns in the prompt, not just the previous filter. Setting Default Values in Dashboard Prompts The next step in configuring your dashboard filter prompt column is setting the default value for the prompt field. Most often, you will likely leave this setting at Report Defaults, which will leave the field blank, ready for the user to enter or select a filter value. The other options in the Default To field are All Choices, Specific Value, Variable Expression, Server Variable, and SQL Results. The Variable Expression, Server Variable, and SQL Results options are described in detail later in this chapter in the “Advanced Filter Prompts” section. The All Choices option in the Default To field is only available if the All Choices check box is selected in the Show section for the column. Setting the default value to All Choices preselects the “(All Choices)” value for the column. I should point out that leaving the dashboard filter prompt field blank is equivalent to selecting all choices as long as the reports on the dashboard are not filtered on any other value already. If the report column filter is set to “Is Prompted,” then no values are sent to the filter and all values are included in the column. If a report is already filtered on a value in that column, then the All Choices option in the dashboard filter prompt will overwrite that filter and all values in the column will be included. If you want to default the dashboard filter prompt field to a specific value, select Specific Value. This exposes a field below the Default To field into which you will type in the exact value you want to use as the default. To enter your default value, click the ellipsis button to the right of the field to open up the text box, then select a value from the Column Choices list or type in the value exactly as you want it to appear in the dashboard filter prompt field. When the dashboard runs with a default value in the field, the reports on the dashboard will be filtered automatically using this default value. The value can then be changed by the user if desired. Clicking Go on the dashboard filter prompt will then run the reports again using the user-selected value. Creating Presentation Variables You can use the dashboard filter prompt to generate a presentation variable that can then be referenced in various areas of the reports on the dashboard. The presentation variable is essentially a virtual field that will contain whatever value the user enters or selects in the dashboard filter prompt field. Declaring a presentation filter is quite simple. Ensure that the operator is set to Is Equal To Or Is In and change the value in the Set Variable field to Presentation Variable. This opens up a new text entry field for the presentation variable name. Enter a name for your variable, and you are done with the dashboard filter prompt portion of setting up a presentation variable.
  13. Chapter 7: Dashboard Filter Prompts 149 The value your user enters in the dashboard prompt can then be displayed in report results in the dashboard, or referenced in filters, by calling the presentation variable. Referencing a presentation variable in a report filter allows you to filter any column using the value from the presentation variable. The column formulas in this instance do not need to match because you are not using the Is Prompted setting on the filter. To add a filter referencing a presentation variable to your report, open the Edit Filter window for the column you want to filter. On this window, set your Operator and then click the Add button. On the Add menu, select Variable and then Presentation. The Value field is replaced with two fields: the Variable Expr field and below that a field labeled “(Default).” Enter the name of the presentation variable declared in the dashboard filter prompt. You can set a default value by entering the value of your choice in the “(Default)” field. The default value is helpful when the report is accessed outside of the dashboard, where the presentation variable does not exist. When you save the filter, you will notice that your filter shows the presentation variable in the filter description prefixed by @ and inside of curly brackets as shown in Figure 7-6. This syntax is exactly the syntax you would use when referencing the presentation variable in other areas of the report. In the example @{myFavoriteColor} {Green} the presentation variable name is myFavoriteColor and the default value is Green. If I want to display the value of this presentation value in my report, I can reference the presentation variable and display its value by replacing a column formula with '@{myFavoriteColor}{Green}' which inserts the value of the presentation variable between single quotes, resulting in the value displaying in the report column. Similarly, I can reference the presentation variable in an equation. For example, if I have two presentation variables, one named InterestRate and the other named DownPayment, I can reference them in a column formula as shown: ("Opportunity Metrics"."Opportunity Revenue" - @{DownPayment}{0}) * @{InterestRate}{.10} Presentation variables can be inserted into many other places within your dashboard reports, including title views, narrative views, static text views, conditional format conditions, and others. FiguRe 7-6. Filter referencing a presentation variable
  14. 150 Oracle CRM On Demand Dashboards Relabeling Dashboard Prompt Fields The final field on the dashboard filter prompt column configuration is the Label field. This field allows you to replace the column name with a label of your choice on the dashboard filter prompt. Reordering and Deleting Dashboard Prompt Fields To change the order in which the columns appear on the dashboard filter prompt, click the up and down arrows at the far right of each row. The column at the top of the list will be the first column in the dashboard filter prompt, positioned at the top left. Format View The default format on your dashboard filter prompt includes a light gray background and thin black border. This results in what looks like a small dialog box sitting on your dashboard with form fields. That appearance is not necessarily undesirable, but it is not the appearance you are stuck with. At the very top left of the Dashboard Prompt Edit screen you will find a Format View button that opens up your typical Edit Format window, allowing you to modify the field label font, the dashboard filter prompt background, and the border around the prompt. advanced Filter Prompts Most dashboard filter prompts that you will build are simple, straightforward collections of column filter prompts that display at the top of your dashboards. Creating those is uncomplicated and does not require any knowledge of SQL. In this section, however, I describe some more complex dashboard filter techniques that do require the use of SQL and a little bit of creative thinking to develop advanced dashboard filter prompts. We will start by selecting the values that appear in the dashboard prompt and setting the default value using SQL queries. Next we will look at referencing presentation variables from other columns in these fields. Showing SQl Results in Filter Prompt Fields Let me begin by stating that this book is not intended to be a book on Structured Query Language (SQL). Most expressions you write when working with reports in Oracle CRM On Demand are not SQL statements—or I should say you do not write them in the form of SQL statements. Everything in the report request (columns, filters, equations) is compiled and translated into one or more SQL statements that are sent to the database behind the scenes. There are very few places where we can get behind the interface enough to craft our own SQL queries against the database, but the dashboard filter prompt is one such place.
  15. Chapter 7: Dashboard Filter Prompts 151 The basic SQL SELECT statement has syntax of SELECT column FROM table. When we are writing SQL statements in our dashboard filter prompts, the column is the analytics field reference, and the table references the subject area. Each subject area has a table name that is different from its display name. These table names are provided for your reference in Tables 7-2 and 7-3. analytics Subject area SQl Table Name Account Addresses “Account Addresses Analysis” Account and Competitor History “Account - Competitor Accounts Analysis” Account and Partner History “Account - Partner Accounts Analysis” Account and Related Account History “Account - Related Accounts Analysis” Account Contact History “Account Contacts Analysis” Account History “Account Analysis” Account Team History “Account Teams Analysis” Activity History “Activity Analysis” Asset History “Asset Analysis” Call Activity History “Call Activity Analysis” Campaign History “Campaign Analysis” Campaign Response History “Campaign Response Analysis” Contact Addresses “Contact Addresses Analysis” Contact History “Contact Analysis” Contact Interests History “Contact Interests Analysis” Contact Revenue History “Contact Revenue Analysis” Contact Team History “Contact Teams Analysis” Deal Registration History “Deal Registration Analysis” Dealer History “Dealer Analysis” Household History “Household Analysis” Lead History “Lead Analysis” MDF Request History “MDF Request Analysis” MedEd Event History “MedEd Analysis” Opportunity and Competitor History “Competitor - Opportunity Analysis” TaBle 7-2. Analytics Subject Areas Table Names
  16. 152 Oracle CRM On Demand Dashboards analytics Subject area SQl Table Name Opportunity and Partner History “Partner - Opportunity Analysis” Opportunity History “Opportunity Analysis” Opportunity Product Revenue History “Opportunity - Product Analysis” Partner History “Partner Analysis” Pipeline History “Historical Pipeline Analysis” Portfolio History “Portfolio Analysis” Product History “Product Analysis” Sales Stage History “Sales Stage History” Service Request History “Service Request Analysis” TaBle 7-2. Analytics Subject Areas Table Names (continued ) Reporting Subject area SQl Table Name Accounts “Account Lists” Accounts and Competitors “Account - Competitor Accounts Lists” Accounts and Partners “Account - Partner Accounts Lists” Accounts and Related Accounts “Account - Related Accounts Lists” Activities “Activity Lists (RT05)” Advanced Custom Objects “Advanced Custom Objects Lists” Assets “Asset Lists” Campaigns “Campaign Lists” Contact Relationships “Contact Relationships Lists” Contacts “Contact Lists” Custom Object 1 and Accounts “Custom Object 1 and Account Lists” Custom Object 1 and Contacts “Custom Object 1 and Contact Lists” Custom Object 1 and Opportunities “Custom Object 1 and Opportunity Lists” Custom Object 1 and Service Requests “Custom Object 1 and Service Request Lists” Custom Object 1s “Custom Object 1 Lists” TaBle 7-3. Reporting Subject Areas Table Names
  17. Chapter 7: Dashboard Filter Prompts 153 Reporting Subject area SQl Table Name Custom Object 2 and Accounts “Custom Object 2 and Account Lists” Custom Object 2 and Contacts “Custom Object 2 and Contact Lists” Custom Object 2 and Opportunities “Custom Object 2 and Opportunity Lists” Custom Object 2 and Service Requests “Custom Object 2 and Service Request Lists” Custom Object 2s “Custom Object 2 Lists” Custom Object 3 and Accounts “Custom Object 3 and Account Lists” Custom Object 3 and Contacts “Custom Object 3 and Contact Lists” Custom Object 3 and Opportunities “Custom Object 3 and Opportunity Lists” Custom Object 3 and Service Requests “Custom Object 3 and Service Request Lists” Custom Object 3s “Custom Object 3 Lists” Forecasts “Forecast Lists” Households “Household Lists” Leads “Lead Lists” Opportunities “Opportunity Lists” Opportunities and Competitors “Competitor - Opportunity Lists” Opportunities and Partners “Partner - Opportunity Lists” Opportunity Product Revenues “Opty - Product Lists (RT05)” Partners “Partner Lists” Personalized Content Delivery “PCD Lists” Service Requests “Service Request Lists” Shared Activities “Shared Activity Lists” TaBle 7-3. Reporting Subject Areas Table Names (continued ) To provide a list of values in your dashboard filter prompt based on a SQL query, select the SQL Results option in the Show field for your column. When you select this option, another field opens up that contains the default SQL query. The default query, as you might suspect, is a simple SELECT query that selects all values for the column. You can edit or replace this query to get a custom set of values. Something that might surprise you here is that you can actually reference other subject areas in your SQL query! This is in complete contrast to the rule that holds true in every other place throughout Answers On Demand. So what does this mean to you, the dashboard developer?
  18. 154 Oracle CRM On Demand Dashboards Suppose you are building a dashboard filter prompt based on the Accounts subject area. You want to provide a filter prompt so the user can select a particular account name, but you have hundreds of accounts and really only want to show those accounts in the selector that have more than $1 million in opportunity revenue. One simple solution is to filter the Account Name column in the prompt to only show these special accounts, but the accounts’ opportunity revenue data is not in the Accounts subject area. To overcome this challenge, change the Show option on Account Name to SQL Results and enter the following SQL query: SELECT Account."Account Name" FROM "Opportunity Lists" WHERE "Opportunity Metrics"."Opportunity Revenue" > 1000000 If you want to apply a sort order, simply add the ORDER BY keyword to the query: SELECT Account."Account Name" FROM "Opportunity Lists" WHERE "Opportunity Metrics"."Opportunity Revenue" > 1000000 ORDER BY Account."Account Name" ASC Remember that we are working in the Accounts subject area. What this SQL query is actually doing is pulling the Account Name values from the Opportunities subject area. Account.“Account Name” is in both subject areas. Opportunity Lists is the table name for the Opportunities subject area, and “Opportunity Metrics”.“Opportunity Revenue” is a column from the Opportunities subject area that is not available in the Accounts subject area where we are building our dashboard filter prompt. Of course, it is not required to cross the subject area boundary with your SQL query in the Show field. Following this simple syntax example, you can filter your dashboard filter prompt fields any way you need so long as the data is available in the database. Calculated Defaults The Default field on the dashboard filter prompt also allows for some advanced configuration. Using variables or SQL, you can set the default value in the dashboard filter prompt. Variables allow you to default field values based on session variables, server variables, and even presentation variables from other prompts. With SQL, you can select a default value based on a SQL query statement. Variable expression The Variable Expression option allows you to default the field value to the result of one of several built-in variables or a presentation variable from a previous dashboard filter prompt. If you find yourself needing to reference the content of another presentation variable, this is possible by declaring a presentation variable in
  19. Chapter 7: Dashboard Filter Prompts 155 Variable expression Sample Result @{system.currentTime} 3/31/2010 12:02:36 AM @{system.productVersion} (Build 091023.1345) @{session.locale} en-us @{session.language} en @{session.loginTime} 3/30/2010 10:12:43 PM @{session.lastAccessTime} 3/31/2010 12:02:36 AM @{} INTELENEX#MLAIRSON @{user.homeDirectory} /users/intelenex#mlairson @{} INTELENEX#MLAIRSON @{user.displayName} Lairson, Michael TaBle 7-4. Variable Expressions one dashboard filter prompt, and then setting the default to Variable Expression in another dashboard filter prompt and entering the presentation variable as the default value in @{variable} format. I have not discovered a very good reason for doing this, especially since it requires that your dashboard contain two dashboard filter prompts, which feels a bit awkward to me. You may find some of the other built-in variable expressions quite useful, however. Table 7-4 describes some of the variables that I have discovered. They are shown in the format that they should be entered into the Default field along with a sample result. Server Variable The Server Variable option allows you to default the field value to the result of one of several built-in session variables. Several of these are duplicates of the variables described earlier. Table 7-5 describes the available variables that I believe you will find useful. This list may not be inclusive of every available variable, as Oracle may release additional variables from time to time. They are shown in the format that they should be entered into the Default field along with a sample result. SQl Results To provide a default value in your dashboard filter prompt based on a SQL query, select the SQL Results option in the Default To field for your column. When you
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