Reptile Habitat Management Handbook

Physically threatening behaviour should be dealt with by calling the police.44 Drunk patients should be listened to politely and with courtesy, as showing frustration may inflame the situation. The patient may respond to being listened to politely and may be gently encouraged to go home. Drunk patients on the telephone can be disruptive to surgery function and also out-of-hours services as they may block the line. Having given due consideration and advice on who to contact when the patient is sober, it may be appropriate to terminate the call. At times, it may be quicker to see these patients....