TRAINING
NATIONAL ACADEMY OF PUBLIC
ADMINISTRATION
BUI THU TRANG
OFFICCE CULTURE IN STATE ADMINISTRATIVE
AGENCIES OF HANOI CITY IN THE CURRENT
PERIOD
Major: Public Administration
Code: 9 34 04 03
SUMMARY OF DOCTORALTHESIS OF PUBLIC
ADMINISTRATION
The work has been completed at:
National Academy of Public Administration
Supervisors:
1. Assoc. Prof. Dr. Trieu Van Cuong 2. Assoc. Prof. Dr. Dang Khac Anh
Member of thesis committee 1: ....................................................
Member of thesis committee 2: ....................................................
Member of thesis committee 3: .....................................................
The thesis is presented before the thesis committee.
Location: Meeting
room:…………………………………………………….
Building………., National Academy of Public Administration.
No.: 77 Nguyen Chi Thanh – Dong Da district – Hanoi
Time: At….….….….date….
PREAMBLE
1. Reason for topic selection
First, office culture plays a very important role in organization and operation of
state administrative agencies as well as in performance of public tasks. Office culture is
also an important factor, contributing to improving the effectiveness and efficiency of state
administrative agencies, making management activities of the agencies be smooth, clearly
assigned. It also makes headquarters, and working environment landscape become modern.
Second, Hanoi Capital is the national political-administrative center, a major center
of culture, education, science and technology, economics and international transactions of
the whole country. Hanoi, the capital of civilized thousands of years is famous for its
traditional and humane culture. The Capital Law (2012) stated requirements of building
the Capital in the new period and set requirements for building the apparatus of the capital's
authorities and forces of cadre and civil workers: "Ensuring typical factors for the national
cultural identity, promoting tangible and intangible cultural values of the Capital and the
people, building elegant and civilized culture of Hanoians. Cultural resources in the Capital
must be managed, exploited and used to meet the requirements of preserving and
developing the culture of the Capital and the whole country".
Third, in recent years, the implementation of state administrative tasks of Hanoi city
has achieved many positive results, however, office culture has not been properly cared for
and has not made clear changes.
For the above reasons, the author has chosen the issue of "Office culture in state
administrative agencies of Hanoi City in the current period" to conduct research in the
doctoral thesis.
2. Purposes and tasks of research
2.1 Purposes of research
On the basis of researching and clarifying the scientific basis of office culture, the
thesis assesses the current situation of office culture in state administrative agencies of
Hanoi city, points out advantages, limitations and issues, and gives out some solutions and
recommendations to continue developing office culture in state administrative agencies of
Hanoi city.
2.2 Tasks of research
The thesis focuses on solving some of the following tasks:
- Overview of researches related to the thesis topic
- Systematizing the scientific basis of development of office culture in state
administrative agencies.
- Analyzing and clarifying the meaning of development and implementation of
office culture, goals and motivation of the implementation in state administrative agencies
in Hanoi city in the current period.
- Analyzing and evaluating the real situation of office culture in state administrative
agencies of Hanoi city to see clearly advantages, limitations and learn experiences from
practical activities on the implementation of office culture in state administrative agencies
of Hanoi city, and finding out objective and subjective causes.
- The thesis proposes solutions to overcome shortcomings, limitations and continue
to develop office culture in state administrative agencies of Hanoi city in order to enhance
the effectiveness and efficiency of operation of state administrative agencies of Ha Capital
in the current period.
3. Subject and scope of research
3.1 Subject of research
The subject of the research is the process of developing and completing office
culture in state administrative agencies of Hanoi city.
3.2 Scope of the research
- Scope of research: The thesis studies office culture in state administrative offices
of Hanoi city today.
- Scope of space: The thesis studies at the state administrative agencies of Hanoi
city. The author conducted surveys and collected data at the Office of Hanoi City People's
Committee; Department for Reception of City Citizens; Department of Labor - Invalids
and Social Affairs; Department of Justice; Department of Transport; district level units
including People's Committee of Dong Da District; People's Committee of Thanh Xuan
District; People's Committee of Hai Ba Trung District; People's Committee of Quoc Oai
District; People's Committee of Phuc Tho District; People's Committee of Thanh Tri
District .
- Scope of time: The thesis conducts research on office culture in state
administrative agencies of Hanoi city for the period of from 2008 to the present.
4. Methodology and research methods
4.1 Methodology
The thesis’s methodology is dialectical materialism and historical materialism. The
research is based on the theoretical basis of Marxism - Leninism, Ho Chi Minh thought;
views and guidelines of the Party, policies and laws of the State on administrative reform
and office culture.
4.2 Research methods
- Method of document analysis;
- Method of analysis and synthesis;
- Method of social survey;
- Method of in-depth interview.
5. Research questions and scientific hypotheses
5.1 Research questions
Question 1: What are office culture and its role in state administrative agencies?
Question 2: What factors affect office culture in state administrative agencies of
Hanoi city?
Question 3: How is the actual status of office culture in state administrative agencies
of Hanoi city today? What are advantages and limitations? What are causes of those
advantages and limitations?
Question 4: What are orientations and solutions to continue developing office
culture in state administrative agencies of Hanoi City?
5.2 Scientific hypotheses
The thesis demonstrates the following contents:
First, office culture plays an important role and is a tool of state cadres to manage
state administration in order to build civilized, polite offices in accordance with the law
with high efficiency.
Second, the essence of office culture is an external and core value system. External
values include size of office; number of workplace relationships; rules of communication,
rules of handling work, costume, and working environment landscape. Core values include
values and standards of working spirit of public cadres; communication standards; conduct
of public cadres; lifestyle and ethics. That value system is created, enjoyed, and developed
by public cadres who are subject to office culture.
Third, office culture in state administrative agencies of Hanoi city has not been fully
and clearly regulated. It needs to be completed.
6. Expected new contributions of research
6.1 New theoretical contributions
The thesis systematizes and adds some new contents on the theoretical basis of
office culture in state administrative agencies. It proposes criteria for evaluating office
culture, clarifies the characteristics of office culture in state administration agencies of
Hanoi city, contributes, supplements and completes current regulations on office culture.
6.2 New practical contributions
The thesis analyzes the current situation of office culture in state administrative
agencies of Hanoi Capital today. It proposes solutions to develop office culture in state
administrative agencies of Hanoi city. The research result of the thesis is an important
reference that may be applied to state administrative agencies in our country today; may
be used as a reference for the Party agencies, the authorities, mass organizations from the
central to grassroots levels in developing office culture in state administrative agencies of
Vietnam.
7. Layout of the thesis:
In addition to the introduction and conclusion, references, appendices, the thesis
layout includes 4 chapters:
