Consuming hospitality services

Hospitals are the biggest consumers of health system budgets and hence measuring hospital performance by quantitative or qualitative accessible and reliable indicators is crucial. This review aimed to categorize and present a set of indicators for evaluating overall hospital performance.

17p vishanshan 27-06-2024 2 1   Download

In this paper the concept of service quality in supply chain has been investigated in the health system. This article aims to fill the gap in the literature by providing evidence about patients’ satisfaction and loyalty regarding the health-care they experienced from Indonesia private hospitals by supply chain strategy. This research was conducted using the data from the consumers who received services from 4 different private hospitals in Surabaya, Indonesia.

11p longtimenosee06 27-03-2024 2 2   Download

Part 1 of ebook "Understanding the hospitality consumer" provides readers with content including: setting the context for the study of hospitality consumption; consuming hospitality services; the key perspectives seen as complementary to an understanding of hospitality consumer behaviour; social and cultural influences on hospitality consumer behaviour; the influence of reference groups on hospitality consumers;...

152p lytamnguyet 04-08-2023 4 3   Download

Continued part 1, part 2 of ebook "Understanding the hospitality consumer" provides readers with content including: understanding the hospitality consumer in contemporary society and beyond; postmodern consumers of hospitality services; researching contemporary hospitality behaviour; researching contemporary hospitality behaviour; hospitality implications of the revolution in consumption;...

118p lytamnguyet 04-08-2023 3 3   Download

The Vanderbilt Children’s Hospital launched an innovative Technology-Based Patient and Family Engagement Consult Service in 2014. This paper describes our initial experience with this service, characterizes health-related needs of families of hospitalized children, and details the technologies recommended to promote engagement and meet needs.

8p visteverogers 24-06-2023 4 2   Download

Part 1 of ebook "Consumer psychology of tourism, hospitality and leisure (Volume 3)" presents the following content: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; a duality in vacation decision making; effects of holiday packaging on tourist decision making: some preliminary results;...

192p damtuyetha 09-01-2023 9 3   Download

Part 1 of ebook "Marketing for Hospitality and Tourism" provide readers with content about: introduction marketing for hospitality and tourism; service characteristics of hospitality and tourism marketing; the marketing environment; the role of marketing in strategic planning; marketing information systems and marketing research;... Please refer to part 1 of the ebook for details!

315p tieuvulinhhoa 22-09-2022 11 4   Download

The paradigm shift in the locus of control in many health systems brought about by consumerism, makes it imperative for consumers of health services to be involved in setting agenda for quality improvement.. This study sought to identify service quality gaps in a public hospital using the clients’ judgement.

6p tocectocec 19-05-2020 9 0   Download

For the last 100 years, a health care regulatory project enthusiastically endorsed by generations of health policy experts has been encrusting U.S. health care with layer upon layer of increasingly intrusive regulation. Though each regulation may be innocuous in its own right, taken together they have had the unfortunate effect of divorcing patients from spending on their health, creating explosive growth in Wisconsin’s Medicaid budget, and making Wisconsin’s market for hospital services one of the least competitive in the United States.

89p quaivatxanh 30-11-2012 57 7   Download

What’s inside counts. That statement sums up customer expectations about wireless service inside offices, homes and public places such as malls, hospitals and subway stations. Wireless service providers have a vested interest in meeting those expectations: When consumers and business users are convinced that indoor coverage is reliable and nearly ubiquitous, they’re far more likely to believe that their mobile phone can be their only phone. That belief helps wireless carriers’ bottom lines by increasing average revenue per user (ARPU)....

20p mylinh 14-08-2009 197 52   Download