E-learning service quality

E-learning is emerging as the new paradigm of modern education. This study examines the relationships among overall e-learning service quality, e-learning student trust, and e-learning student loyalty in the context of Vietnam. Survey data collected from 690 students in 12 universities in Hanoi were analyzed by regression analysis. The results indicated that the overall e-learning service quality was positively related to e-learning student trust, which in turn positively influences elearning student loyalty.

13p huyetthienthan 23-11-2021 22 1   Download

Due to paramount importance of knowledge, life-long learning, globalization, and mobility; eLearning as an information technology application has faced rapid growth in recent years. Disseminated war for talent enforces providers of eLearning products to identify technological gaps of learning and provide personalized services for customers of this industry. As we may know, designing customer-centered environments and managing enduser relations are the most effective elements in the market gain, due to the importance of customer satisfaction.

11p caygaocaolon1 12-11-2019 37 1   Download

Research on online interactions during a learning situation to better understand users' practices and to provide them with quality-oriented features, resources and services is attracting a large community. As a result, the interest for sharing educational data sets that translate the interactions of users with elearning systems has become a hot topic today. However, the current systems aggregating social and usage data about their users suffer from a series of weaknesses. In particular, they lack a common information model that would allow for exchanges of interaction data at a large scale.

18p kequaidan1 05-11-2019 23 0   Download