Ebook Front office operations and management

Part 1 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 1 - The tourism and hospitality industry; Chapter 2 - Hotel management and organisation; Chapter 3 - Front office management;...

227p dangsovu 20-10-2023 4 3   Download

Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...

260p dangsovu 20-10-2023 8 3   Download

Part 1 of ebook "Hotel management and operations" provides readers with contents including: Chapter 1 - Overview; Chapter 2 - Organization; Chapter 3 - General managers, a view at the top; Chapter 4 - Operations rooms; chapter 5 - Operations housekeeping, engineering, and security;...

254p dangsovu 20-10-2023 7 3   Download

Ebook "Hote/Motel operations: An overview (2nd edition)" helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues.

188p dangsovu 20-10-2023 6 3   Download

Part 1 of ebook "Front office: Operations and management" provide readers with content about: hotels - past and present; hotel classifications; hotel product types; independent hotel ratings; the hotel guest; room sales differentiation; market segmentation; the guest room; guest room makeup; key control systems; hotel organization; engineering and human resources department heads;...

148p damtuyetha 16-02-2023 7 4   Download

Continued part 1, part 2 of ebook "Front office: Operations and management" provide readers with content about: front office overview; front office operations; room rate structure; the property management system; guest accounting; night audit; ancillary night audit duties; housekeeping; housekeeping guest room standards; reservations and forecasting; measuring hotel performance;...

223p damtuyetha 16-02-2023 8 2   Download

Continued part 1, part 2 of ebook "Hotel front office" provide readers with content about: check-in; the uniformed staff are essential for a smooth front office operation; the guest in-house; provide guest information and answer enquiries; accounting; check-out; the work of the accommodation manager;...

101p damtuyetha 16-02-2023 5 2   Download

Continued part 1, part 2 of ebook "Principles of hotel front office operations" provide readers with content about: other duties of the reception department; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guests' problems; yield management; the electronic front office;...

181p damtuyetha 16-02-2023 11 4   Download

Part 1 of ebook "Front office operations and management" provide readers with content about: hotels—past and present; hotel classifications; the hotel guest; the guest room; hotel organization; lodging management association; outlets/ancillary revenue sources; hotel product types; independent hotel ratings;... Please refer to the ebook for details!

154p lacvuchi 09-09-2022 16 3   Download

Continued part 1, part 2 of ebook "Front office operations and management" provide readers with content about: front office overview; room rate structure; the property management system; guest accounting; night audit; housekeeping; reservations and forecasting; measuring hotel performance;... Please refer to the ebook for details!

222p lacvuchi 09-09-2022 12 3   Download