Factors affecting the satisfaction

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 28 3   Download

The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality.

32p angicungduoc10 09-03-2021 21 2   Download

The objective of the dissertation is to research and explore the factors and the impact level of these factors on the satisfaction of community tourists in the Northwest. Since then, proposing solutions to help improve the quality of destination services at the community tourism destinations in the Northwest to better satisfy the needs of the community tourists in the Northwest.

0p caygaocaolon8 07-11-2020 51 3   Download

The subject matter of the thesis is the factors affecting consumer satisfaction in kitchen appliances in Vietnam market. Suggestions with the aim of supporting the process of developing marketing strategies for enterprises trading in kitchen appliances in the Vietnam market are also the subject of interest of the thesis.

34p cothumenhmong6 17-07-2020 35 3   Download

The study is to examine customers’ perception of service quality and overall satisfaction in the boutique hotel industry of Kolkata, West Bengal. The perceived service quality of hotel attributes is to be examined and the factor structure of service quality perception is to be determined.

6p guineverehuynh 21-06-2020 27 4   Download

The unique aspect of this study is that the researcher made an attempt to identify what are the factor leading to job dissatisfaction and also whether there is lack of affective commitment, continuance commitment and normative commitment that can influence in their job of employees working in select public sector banks in Coimbatore.

10p guineverehuynh 21-06-2020 30 2   Download

The main objective of this study is to investigate the factors affecting job satisfaction and motivation of employees in the public sector in Erbil- Iraq. To achieve this purpose, the researcher was required to get the questionnaire filled from employees working at different organizations.

10p christabelhuynh 04-06-2020 30 2   Download

The research objective of the thesis is to research enterprises' satisfaction with online tax services of tax authorities in Hanoi to help tax agencies improve service quality and meet requirements. demand for innovation and international integration, improve national competitiveness.

0p dungmaithuy 17-09-2019 31 3   Download

Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

12p change01 05-05-2016 84 8   Download