Factors affecting the satisfaction

This study explored the factors affecting members’ satisfaction with the quality of support activities of cooperatives using data collected from 301 members of horticultural cooperatives in Son La province. The study applied the SEVERQUAL concept and cooperative principles to develop the research model.

14p vibecca 01-10-2024 2 1   Download

The objective of this study is to examine the factors that affect career commitment among employees working in the banking sector. In order to gather data, an online survey was conducted in April 2023, using Google Forms, with a sample size of 300 banking employees from the southern region of Vietnam.

15p viormkorn 27-09-2024 5 2   Download

Most of the firms now agree that creating strong customer experience is becoming the most prioritized activity to attract and endure customers (Lemon, 2016). In previous research, the notion of customer experience is commonly mixed with customer satisfaction, customer loyalty, service quality and other related concepts.

12p viormkorn 27-09-2024 5 2   Download

The objective of this study was to examine the characteristics and elements that affect e-wallet users' overall satisfaction in Hanoi, Vietnam, with 175 surveys collected in Hanoi. Each of the five major factors affecting user satisfaction has been detailed, starting with the least important and working toward the most important, including “Means”, “Reliability”, “Service Capacity”, “responsiveness” and “empathy”.

22p toduongg 24-08-2024 1 1   Download

This study presents a conceptual model combined with the technology acceptance model (TAM) and Push-Pull-Mooring (PPM) framework to identify the main determinants that affect customers' switching intention from cash payment to mobile payment in Vietnam. The results show that alternative attractiveness is the most impact pull factor, followed by mobility. Regarding push factors, low satisfaction and inconvenience of cash payment greatly influence both perceived ease of use and perceived usefulness.

18p toduongg 24-08-2024 6 0   Download

According to Hayashi et al. (2014), delivery service significantly affects the success of online shopping. Today, the quality of life is enhanced and personalized, consumer demand for saving time and upgrading shopping facilities through online purchases of ever-expanding food products, so the satisfaction of customers buying food with last-mile delivery service on e-commerce platforms in Vietnam becomes an important issue that businesses should focus on.

6p zizaybay1101 09-05-2024 12 3   Download

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 24 3   Download

The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality.

32p angicungduoc10 09-03-2021 21 2   Download

The objective of the dissertation is to research and explore the factors and the impact level of these factors on the satisfaction of community tourists in the Northwest. Since then, proposing solutions to help improve the quality of destination services at the community tourism destinations in the Northwest to better satisfy the needs of the community tourists in the Northwest.

0p caygaocaolon8 07-11-2020 49 3   Download

Human resources are invaluable assets of any organization. Employee engagement will bring many benefits to the organization. Even in difficult times, employee cohesion is an important competitive different factor of organizations.

9p tamynhan6 14-09-2020 35 2   Download

This study is implemented to provide information about the factors affecting master students’ satisfaction of the training service at the VNU School of Interdisciplinary Studies (VNU-SIS). The research then proposes a number of solutions to improve the satisfaction level of the master students at VNU SIS in the coming time.

11p tamynhan6 14-09-2020 37 3   Download

Young cadres are considered a core workforce of a nation, greatly contributing to the building and enrichment of each country's economy. Therefore, studying the working attitude of young cadres in general and young cadres at research institutes in Hanoi city in particular is especially essential to help readers have a general view of the current situation of their working attitude, identifying the objective and subjective factors that affect their working attitudes, from which it is enable to take measures to improve the positive working attitudes of young cadres.

10p koxih_kothogmih5 04-09-2020 26 3   Download

The subject matter of the thesis is the factors affecting consumer satisfaction in kitchen appliances in Vietnam market. Suggestions with the aim of supporting the process of developing marketing strategies for enterprises trading in kitchen appliances in the Vietnam market are also the subject of interest of the thesis.

34p cothumenhmong6 17-07-2020 32 3   Download

The study is to examine customers’ perception of service quality and overall satisfaction in the boutique hotel industry of Kolkata, West Bengal. The perceived service quality of hotel attributes is to be examined and the factor structure of service quality perception is to be determined.

6p guineverehuynh 21-06-2020 25 3   Download

The unique aspect of this study is that the researcher made an attempt to identify what are the factor leading to job dissatisfaction and also whether there is lack of affective commitment, continuance commitment and normative commitment that can influence in their job of employees working in select public sector banks in Coimbatore.

10p guineverehuynh 21-06-2020 27 1   Download

The main objective of this study is to investigate the factors affecting job satisfaction and motivation of employees in the public sector in Erbil- Iraq. To achieve this purpose, the researcher was required to get the questionnaire filled from employees working at different organizations.

10p christabelhuynh 04-06-2020 30 2   Download

The research objective of the thesis is to research enterprises' satisfaction with online tax services of tax authorities in Hanoi to help tax agencies improve service quality and meet requirements. demand for innovation and international integration, improve national competitiveness.

0p dungmaithuy 17-09-2019 27 3   Download

Job satisfaction plays an important role in businesses as it may influence employees’ decision of staying in their workplace longer or leaving earlier. If a company has more employees to quit their jobs, it will have a negative impact on the company production, business operation as well as its profits.

13p sieunhansoibac7 25-04-2018 32 2   Download

Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

12p change01 05-05-2016 84 8   Download