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Higher quality services
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While some of the observed historic variation in prescribing behaviour has been lessened by the process of inspection and ratings, we find this change is small and appears to come from both improvements among lowerrated practices and deteriorations among higher-rated practices. While inspection and rating no doubt had other impacts, these prescribing indicators were largely unchanged.
8p
vishanshan
27-06-2024
1
1
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This study applies a more suitable approach. Studies that have examined the relationship between school governance and lecturer competence have a direct impact on training quality and especially consider the mediating role of service quality between university governance and lecturer competence on training quality. Limited studies have been conducted to explore such a relationship between these factors.
12p
visergeyne
18-06-2024
0
0
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This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective.
8p
longtimenosee10
26-04-2024
3
1
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This study aimed to confirm a Vietnamese theoretical fivedimension model of student satisfaction with higher education service and investigate the relationship between student satisfaction with education service quality and student satisfaction with educational outcomes in this model.
14p
viarnault
25-04-2024
1
1
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The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam.
13p
viarnault
25-04-2024
2
1
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Ebook "Service quality for facilities management in hospitals" examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction.
150p
tukhongthienlac
24-06-2023
9
3
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To determine if increases in hospital discharge prices are associated with improvements in clinical quality or patient experience. We found no evidence that hospitals use higher prices to make investments in clinical quality; patient experience improved, but only negligibly.
10p
vigamora
25-05-2023
3
2
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Existing strategies appear to be insufficient. One proposed alternative strategy, Service Delivery Redesign for Maternal and Neonatal Health (SDR), centers on strengthening higher level health facilities to provide rapid, definitive care in case of delivery and post-natal complications, and then promoting delivery in these hospitals, rather than in primary care facilities.
11p
viferrari
29-10-2022
7
2
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This article aims to assess the validity and reliability of the SERVPERF scale used for evaluating the quality of training services at the Hanoi University of Public Health (HUPH). Methods: The research team used the SERVPERF scale, translated and standardized this instrument.
11p
vianapatricia
22-06-2022
9
3
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The study aims to compare the service quality of traditional taxi service and app-based taxi service. Customer surveys were conducted with customers who used both types of services. In addition, in-depth interviews were carried out with a small number of respondents to explore their perspectives on taxi service quality. Service quality attributes include tangibility, reliability, convenience, safety, and empathy. The results show that the overall service quality score of appbased taxi service rated by customers was higher than that of traditional taxi firms.
8p
alucardhellsing
04-05-2022
13
1
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The study investigates the magnitude of service failures and students’ responses to problems in higher education context. The paper begins with literature reviews on service failures and customers’ responses in higher education sector. By using critical incident technique (CIT), the study identifies and classifies common service failures, which lead to student dissatisfaction. A comprehensive list of 29 types of service failures grouped into seven categories was developed for higher education service.
10p
alucardhellsing
04-05-2022
11
1
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This study contributes to understanding the path from service performance in the higher education sector, service quality dimensions, and satisfaction. This also provides suggestions for Vietnamese universities in improving their performance and services.
15p
inception36
30-11-2021
12
1
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The paper outlines the challenges and difficulties that the hospitality industry in Vietnam is facing in managing human resources to cope with the growing demand for both Tourism and Hotel. These issues have a huge impact on ensuring the service quality in the hospitality industry to meet the expectations of both domestic and international customers.
6p
viwinter2711
05-10-2021
12
1
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The study was conducted in the state of Uttarakhand, with two purposively selected KVKs Dhakrani representing the plains region of Garhwal division and Bageshwarre presenting the hill region of Kumaon division. A simple random sampling technique was used to select 160 respondents from eight villages from both KVK. Finding of the study revealed that, majority of the beneficiaries had middle age group, educated up to higher secondary, medium family size, marginal land holding, medium media ownership, extension contact, information seeking behaviour and social participation.
13p
chauchaungayxua6
26-06-2020
18
2
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This paper presents the results of water use situation, Willingness-To-Pay (WTP) and analysis of the factors affecting WTP for water service of residents in Vinh Xuan. The objective of the paper is to evaluate the status of clean water use and people’s awareness through WTP for water service. A survey on water consumption and WTP estimation of users for water service experienced that only one-third of Vinh Xuan people have had access to clean water. This situation illustrated getting access as well as using clean water have been still limited while the demand of water use has been rising.
8p
angicungduoc5
13-06-2020
17
0
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This research study attempts to find out the impact of the quality of service on the satisfaction level of customers in the public sector General Insurance companies in Cochin.
13p
orianahuynh
08-06-2020
89
1
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This paper presents the results of using adapted SERVQUAL approach across a range of campus services. The results of the studies and the contribution of the SERQUAL to service development and continuous improvement within the campus are discussed.
7p
tocectocec
19-05-2020
9
0
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This research empirically attempted to assess the effect of brand familiarity and perceived service quality on brand image as well as to explore the position of brand image on student satisfaction in addressing previous efforts' mixed outcomes and bridging the gaps in the private higher education area. The data were collected from students of Jadara university in Jordan. PLS-SEM methods were used to test hypothesized relationships on a sample of 112 students.
8p
tozontozon
25-04-2020
11
1
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Mobile broadcast services have experienced a strong boost in recent years through the standardization of several mobile broadcast systems such as DVB-H, ATSC-M/H, DMB-T/H, and CMMB. However, steady need for higher quality services is projected to surpass the capabilities of the existing mobile broadcast systems. Consequently, work on new generations of mobile broadcast technology is starting under the umbrella of different industry consortia, such as DVB. In this paper, we address the question of how DVB-T2 transmission can be optimized for improved mobile broadcast reception.
13p
son248
24-03-2020
18
1
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Practice guidelines can promote higher-quality care, yet they are inconsistently adopted. The purpose of this study is to evaluate the impact of a 2007 American Academy of Pediatrics recommendation to discontinue routine screening urinalysis in children.
7p
vichengshin2711
29-02-2020
12
0
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