Information Systems Organisation

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 6 3   Download

The objective of this research is to explore the quality of e-government services in Jordan from the perspective of citizens (users). More specifically, it aims to: (i) Examine and describe the experience of quality e-government services; (ii) Understand how expectations of e-service quality is formed; and (iii) Understand the impact of quality e-government services on citizens’ trust of the e-government services.

116p runthenight04 02-02-2023 7 3   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 8 2   Download

This qualitative study focuses on identifying the formal and informal performance management (PM) practices currently in use in Australian public universities for academic staff Levels A, B and C.

325p runthenight04 02-02-2023 5 2   Download

This research is qualitative, adopting an exemplar single case study approach with more than one unit of analysis embedded within the case. This research also takes an interpretivist view with the aim of developing concepts, confirming or refuting theory, drawing from specific implications and the contribution of rich insights. A public hospital in Malaysia currently operating with an end-to-end hospital IS/IT was selected as the case to explore the key elements that contribute to the success of assimilating HIS.

219p runthenight04 02-02-2023 8 4   Download

The study focuses on the use of information systems in the Heavy Engineering industry in South Africa and the decision to make, buy or rent information systems. Special focus was placed on the factors that influence the decision to make, buy or rent information systems. It is undeniable that changes in the competitive environment, such as technological advances and globalisation, are driving organisations toward new ways of operating. In striving to become flexible, lean, and more competitive, organisations have been increasingly swift to externalise support service functions.

174p trantungvn2008 23-08-2015 48 4   Download