Integrating queuing model

This study proposes a framework for evaluating the performance of ATM by integrating queuing model and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) methodology.

10p kelseynguyen 26-05-2020 12 0   Download

ACD Automatic Call Distribution – there are many different models for ACD. Lowend ACD is minimal queuing capability for a station or group of stations with little or no reporting/monitoring. Low to Mid-level ACD will usually include more detailed reports and other ACD features such as Silent Monitor, overflow queuing and messaging. High-end ACD will generally include features like Skills based routing, Time-of-day routing, Agent-Supervisor communications, elaborate/customizable report capabilities, CTI interfaces for database lookups, IVR integration.

1p laquang 28-08-2009 130 5   Download