Internet banking service

The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study is a quantitative study using the SERVQUAL model developed by Parasuraman et al. (1988) in internet banking service to define 5 dimensions of internet banking service quality as independent variables and customer satisfaction is the dependent variable. Questionnaires were also given for 320 customers and 300 surveys which were valid for analysis.

16p toduongg 24-08-2024 3 0   Download

Thuyết trình: An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction nhằm mục đích sự hài lòng của khách hàng, tổng thể chất lượng dịch vụ internet banking, chất lượng sản phẩm dịch vụ ngân hàng.

26p slow_12 26-06-2014 122 12   Download

The main part of this paper is based upon an exploration of the relationship between corporate social responsibility and financial performance in developing countries. The authors do this by investigating the Istanbul Stock Exchange (ISE) 100 index companies and their social responsibility policy and financia.

27p kimcang111 31-03-2014 83 3   Download

Today an ever increasing number of social and financial services can be provided over data networks. Individuals and businesses alike initiate and complete a large number of commercial transactions over the Internet or other specially constructed networks. Home banking, home shopping, video on demand, buying and selling of stocks and other financial securities can now be undertaken from almost any part of the world where an access to a local network can be achieved.

23p tienvovan 11-09-2010 71 6   Download

Department of Interior, major broadband Internet service providers (ISPs), banking institutions, power companies, higher educational institutes, medical organizations, and even small, family-run businesses. From experience we have found that although security as a whole is improving, knowledge growth is still needed in the public sector as well as the private sector. When we originally departed from doing strictly federal government work, we thought that it would be easier to sell this service in the commercial world. We were wrong.

20p thachcotran 04-02-2010 137 27   Download