Logistics service quality dimension

The study proposes a research model that integrates the e-service quality (ESQ), eservice recovery quality(ESRQ), and the logistic service quality(LSQ) that are provided by the e-retailers, which furthers influences both customer satisfaction and loyalty. The study examines the second order dimensions of ESQ, ESRQ, and LSQ using second stage reflective-formative approach. The outcome of the data analysis, with the sample size of 350, concludes that ESQ strongly influences LSQ, customer satisfaction (CS) and customer loyalty (CL) when using online retail websites.

7p longtimenosee09 08-04-2024 12 2   Download

The main purpose of this communication is to identify and critically assess the most current models and methods of measuring B2C online logistics service quality in comparison with the B2B offline settings. We also discuss past work in the conceptualization and measurement models and explore the commonly associated business-to-consumer (B2C) dimensions proposed in the last decades.

14p viuchinaga2711 21-10-2021 18 5   Download

The aim of this study is to determine the role of logistics service quality (LSQ) in its functional and operational dimensions on marketing flexibility in diary factories working in Duhok governorate/Kurdistan region.

10p tocectocec 24-05-2020 20 0   Download

Within developing countries, health sector reform, often including decen- tralized priority setting, increases the information and advocacy burden for inclusion of SRH concerns. Central functions (like operating logistic systems and service quality control) require high-level commitment and a supportive policy and regulatory framework. The international discussion on SRH emphasizes an outcome-oriented public health approach but people react to multiple dimensions. Strong pas- sions and intensive debates continue on a range of issues: abortion, adolescent SRH and even family planning.

31p thankinhphanliet 21-12-2012 47 3   Download