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Quality ATM Banhks
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The article concludes that increase in service quality of the banks can develop customer satisfaction which ultimately retains valued customers...Keywords: Perceived Service Quality, SERVQUAL, customer satisfaction, BSR, Structural Regression.
25p
kimcang111
31-03-2014
62
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This research took the investors as our empirical investors to discuss the cognition of service quality. We use Confirmatory Factor Analysis (CFA) and the Structural Equation Model (SEM) to analyze the casual relationships between service quality, customer trust, customer satisfaction, and customer loyalty.
12p
kimcang111
31-03-2014
63
5
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About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education.
15p
kimcang111
31-03-2014
51
5
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The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.
17p
kimcang111
31-03-2014
65
4
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Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.
29p
kimcang111
31-03-2014
70
3
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Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education.
13p
kimcang111
31-03-2014
52
2
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This holds true given the importance of customers’ service and performance orientation in generally risk-averse households. Therefore, the effects of the financial crisis on customers’ relationships are explored. Insights are gained into patterns of consumer behavior in disruptive settings. A conceptual framework is generated – supp
11p
kimcang111
31-03-2014
52
2
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The data have been structured by an advanced text analytic method, Pertex (by generation of intentionality of verbal actors from text). Findings – The authors can conclude that the experience of lack of competency in internet banking implies a severe damage on the experience of the ethics of the good life and of the respect for the basic ethical principles of customer autonomy, dignity, integrity and vulnerability.
17p
kimcang111
31-03-2014
58
2
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A Structural Equation Model was developed and tested in this paper for identifying the determinants that influence customers’ trust and loyalty to I-Banking in New Zealand. The results indicated that shared value was the most critical factor impacting customers’ trust in I-Banking, compared with two other important factors; communication and opportunistic behaviour control.
22p
kimcang111
31-03-2014
69
2
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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
18p
kimcang111
31-03-2014
70
3
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The paper reviews a wide range of theoretical, historical and empirical literatures on banking models and detailed case analyses of failing and non-failing banks. A framework for understanding the role and application of knowledge in banking is developed which suggests how banks, despite their pro-cyclical business strategies, are able to institutionalise learning and actively create new knowledge through time to improve bank organisation, intermediation and risk management. Findings.
20p
kimcang111
31-03-2014
50
2
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In pursuit of this objective, the study also investigates: the validity of a modified scale for measuring e-service quality in online banking services; and the factors that might influence customer satisfaction and loyalty in the context of online banking services.
21p
kimcang111
31-03-2014
80
2
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Banking industry is no exception as it has high interaction with the customers, so managers must understand the factors which influence the loyalty of the customers towards their respective banks.
8p
kimcang111
31-03-2014
57
2
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Automated service quality has been recognised as the factor which determines the suc cess or failure of electronic commerce. Those models current ly available to measure automated service quality are limited in their focus, encompassing only one electronic channel – the internet – thereby ignoring attributes of the other automated service channels.
19p
kimcang111
31-03-2014
67
4
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Design/methodology/approach: This research has been conducted utilizing the actual data with the help of a questionnaire based on the literature extensively written on Islamic banking services, to develop a viable model to explore the attributes which lead towards the customer loyalty in utilizing the financial services of Islamic banks in Bahawalpur region.
11p
kimcang111
31-03-2014
44
3
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Emerald Article: Measuring the service quality of internet banking: scale development and validation
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
21p
kimcang111
31-03-2014
63
3
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In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.
21p
kimcang111
31-03-2014
86
3
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The main part of this paper is based upon an exploration of the relationship between corporate social responsibility and financial performance in developing countries. The authors do this by investigating the Istanbul Stock Exchange (ISE) 100 index companies and their social responsibility policy and financia.
27p
kimcang111
31-03-2014
78
2
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The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation..*Related content and download information correct at time of download.
22p
kimcang111
31-03-2014
53
2
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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all.
10p
kimcang111
31-03-2014
47
2
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