Quality of passenger service

This paper evaluates sustainable urban bus service quality based on passenger perception and expectation in local tourism destinations in order to attain a comprehension of tourists’ attitudes towards local public transport. The study focuses on the combination of route 101 and 102 by Rapid Penang bus to investigate passenger satisfaction because the bus is the main public transport used by most tourist who use both routes. Data collection by questionnaire survey from 201 valid questionnaires was analysed using sustainable assessment model for both routes.

6p longtimenosee10 26-04-2024 5 1   Download

The purposes of this research were to: 1) evaluate the service quality of the ground staff at Don Mueang International Airport (DMK), 2) compare the ground staff quality service perception of Thai passengers at DMK, and 3) provide guidelines for service quality improvement of the DMK airlines ground staff.

7p guernsey 28-12-2021 8 0   Download

In this article, the issue of improving the quality of passenger service of urban passenger transport in large cities and megacities on the routes, operating on the Bus Rapid Transit technology, is considered. Quality improvement is achieved by automatic regulation of the movement of each passenger vehicle during the movement on the route after disturbing influences in order to ensure the movement of each vehicle on schedule. As a mechanism for regulating Autonomous traffic, an advanced bus driver assistance system is proposed.

9p youtubeandhuuich 23-09-2020 27 0   Download

The study explores the case of express bus companies in Tay Ninh province, Vietnam. By using the structural equation model approach to analyze the data collected from 295 passengers, who have experience in using the express bus, the results reveal that service quality has a significantly positive relationship with both perceived value and corporate image. Specifically, customer satisfaction and organizational image also positively influence behavioral intention.

13p mat_vang1 14-01-2019 42 2   Download

The paper examines relation between quality of Vietnam Airlines domestic services and customer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach’s alpha, EFA and multiple regression analysis.

12p danhnguyentuongvi 18-12-2018 33 5   Download

“Designing the quality management model of passenger transport service (QMMPT) by railway in Vietnam” is studying to provide solutions development QM system, meeting urgent needs for the innovation of management system for railway transport (RT) in Vietnam.

14p change05 08-06-2016 51 1   Download

The definition of car-sharing presented here and the quality standards and requirements discussed can provide guidelines both for the establishment of car-sharing administered by oneself and for the purchase of car-sharing services. To ensure that the car-sharing being established is effective, it is important to bear in mind what distinguishes such a scheme from traditional car-rental services, namely the ready access to vehicles, in terms of where these are placed and how keys are managed, and of its being possible to book cars for short periods of time.

56p nhacnenzingme 23-03-2013 50 5   Download