Service telecommunication context

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Summary of Doctoral thesis Economic: Development of telecommunication services business in Vietnam in the context of international integration: Case study of Hanoi Telecom Joint Stock Company

System of basic theories related to enhancing the competitiveness of telecommunications services in general and telecommunications services business in particular. In particular, the thesis will study the competitiveness of telecommunication service business, factors affecting the competitiveness of telecommunications service business.

26p cothumenhmong6 17-07-2020 35 2 Download

Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context

This study develops and tests a set of new factors which shapes both customer satisfaction and delight within the UAE setting. The factors include perceived service value, perceived service quality, perceived price fairness in addition to perceived service recovery.

10p tocectocec 24-05-2020 13 1 Download